Book Description
A step-by-step resource for clear communication of all types of policies and procedures.
Policies and proceduresthey're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as:
health and safety
human resources
office management
administration
quality
manufacturing
customer service
finance and accounting.
Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to:
write (and design) documents clearly (so employees will understand and follow the policies)
plan, analyze, and research each element
help employees increase efficiency, reduce mistakes and frustration, and save time and moneyby providing clear guidelines to follow
avoid legal mistakes that can get a company in trouble.
Customer Reviews:
Good writing tips but not applicable to dynamic workplace.......2007-03-13
Some of the basic writing tips regarding word choice, sentence length, reading level, and formatting are great. The rest might apply if your company has never documented its policies and procedures before or if you work in a static workplace (government office?) where policies or procedures are added or changed only a couple of times a year (do people really still print these on paper?) However, if you work at a dynamic, constantly changing company that must respond to thousands of different customer queries a day, much of the advice is not applicable.
A LONG history with this title..........2006-04-04
I have used this book frequently as a business consultant and teacher over the last 10 years. It is THE "How To" book on the subject. It goes very well with POLYPROC Policies and Procedures (also available on Amazon - search on Polyproc or Sarbanes Oxley).
Excellent. Easy to read or use as a reference........1999-11-09
No dry reading about theory here. Ms. Campbell has created a very useful tool.
Poorly Written, Hard to Understand.......1999-11-03
I found this book hard to understand and it didn't follow any great pattern or flow.
Useful, but a bit too general.......1999-05-18
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
Book Description
This digital document is an article from Information Management Journal, published by Association of Records Managers & Administrators (ARMA) on October 1, 2001. The length of the article is 741 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Writing Effective Policies and Procedures. (Book Review).(book by Nancy J. Campbell)(Review)(Brief Article)
Author: Sheila Taylor
Publication:
Information Management Journal (Refereed)
Date: October 1, 2001
Publisher: Association of Records Managers & Administrators (ARMA)
Volume: 35
Issue: 4
Page: 46(1)
Article Type: Brief Article, Book Review
Distributed by Thomson Gale
Book Description
This digital document is an article from Technical Communication, published by Society for Technical Communication on February 1, 1999. The length of the article is 882 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication.(Review)
Author: Raymond E. Urgo
Publication:
Technical Communication (Refereed)
Date: February 1, 1999
Publisher: Society for Technical Communication
Volume: 46
Issue: 1
Page: 83(2)
Article Type: Book Review
Distributed by Thomson Gale
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Investment Policy Review-country: Nepal
Manufacturer: Not Avail
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ASIN: 9211126193 |
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Investment Policy Review: Nepal
Manufacturer: United Nations
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ASIN: 9211125901 |
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John Basil Turchin and the Fight to Free the Slaves
Stephen Chicoine
Manufacturer: Praeger Publishers
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ASIN: 0275974413 |
Book Description
John Basil Turchin left Czarist Russia to embrace democracy in America. When the Civil War began, he rushed to defend the Union, his formal training in the Imperial Russian Army and his combat experience in the Crimean making him a valuable officer. He was among those determined to see the war as revolutionary--a vehicle by which to put an end to Southern aristocracy and the institution of slavery. A man of conviction, he refused to be intimidated by commanding officers that were lenient toward rebels and the return of fugitive slaves to their masters. His actions during the Union thrust into northern Alabama in the spring of 1862 led to his court martial. The national attention given to the proceedings turned the trial into a focal point for Northern debate on the conduct of the war and the issue of slavery. Turchin took advantage of his exposure during the trial to express his position to the nation. His reinstatement by Lincoln in the aftermath of the court-martial and his promotion to brigadier general signaled that the administration was beginning to take a stronger position. The Emancipation Proclamation, delivered by Lincoln shortly thereafter, transformed the war into a crusade to free the slaves. John Basil Turchin returned to the field and played important roles on the battlefields of Chickamauga and Missionary Ridge.
Customer Reviews:
John B. Turchin.......2005-03-14
This is a well researched and very well written piece of serious work.The author does an excellent job with footnotes. However, the author seems to be limited by availability of research sources materials.
Like many good works, it raises questions that beg to be answered:
Why did Mr. and Mrs. Turchin have such stronge anti-slavery sentiments?
What forces molded thier thinking?
Who were they really?
Nadine Turchin may even be more compelling than the general.
A second book that leads upto where this work begins and covers a fuller treatment of Mrs. Turchin would be much desired. However, this may or may not be possible.
Book Description
This digital document is an article from Journal of Southern History, published by Southern Historical Association on February 1, 2005. The length of the article is 584 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: John Basil Turchin and the Fight to Free the Slaves.(Book Review)
Author: James R. Chumney
Publication:
Journal of Southern History (Refereed)
Date: February 1, 2005
Publisher: Southern Historical Association
Volume: 71
Issue: 1
Page: 170(2)
Article Type: Book Review
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Jobs to Be Proud of : Profiles of Workers Who Are Blind or Visually Impaired (Large Print Edition)
Deborah Kendrick
Manufacturer: AFB Press
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ASIN: 0891282580 |
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Exchange and Regulation in European Capital Markets
Markus Lederer
Manufacturer: Lit Verlag
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ASIN: 3825869547 |
Amazon.com
Alistair Cooke writes in the preface to this collection of 23 biographical sketches, "Most of these pieces tend to find, and rejoice in, what is best about their subjects." That is not to say that the distinguished British print and broadcast journalist (resident for many years in America) is starry-eyed about the men and women he profiles: George Bernard Shaw was a crank; Frank Lloyd Wright a prima donna; General George Marshall an appalling public speaker. Yet Cooke's smooth prose and keen insights explore the larger issues his subjects' stories raise and invite readers to appreciate the people who have made a difference. Franklin Roosevelt's visionary leadership was possible because of a gentleman's agreement with the press inconceivable today: they never printed a single photo of him in his wheelchair. FDR's vice president, John Nance Garner, was a Southern politico who understood only power and back-scratching: "There is one man left who is like him," Cooke wrote in 1967, "Lyndon Johnson"--cogently and simultaneously nailing LBJ's strength and weakness. Politicians and statesmen preponderate here (Cooke's Winston Churchill portrait is justly famous), but the author covers writers (P.G. Wodehouse, Robert Frost), performers (Gary Cooper, Duke Ellington), and columnists (James Reston, Erma Bombeck) with equal shrewdness. --Wendy Smith
Book Description
Alistair Cooke writes in the preface to this collection of 23 biographical sketches, "Most of these pieces tend to find, and rejoice in, what is best about their subjects." That is not to say that the distinguished British print and broadcast journalist (resident for many years in America) is starry-eyed about the men and women he profiles: George Bernard Shaw was a crank; Frank Lloyd Wright a prima donna; General George Marshall an appalling public speaker. Yet Cooke's smooth prose and keen insights explore the larger issues his subjects' stories raise and invite readers to appreciate the people who have made a difference. Franklin Roosevelt's visionary leadership was possible because of a gentleman's agreement with the press inconceivable today: they never printed a single photo of him in his wheelchair. FDR's vice president, John Nance Garner, was a Southern politico who understood only power and back-scratching: "There is one man left who is like him," Cooke wrote in 1967, "Lyndon Johnson"--cogently and simultaneously nailing LBJ's strength and weakness. Politicians and statesmen preponderate here (Cooke's Winston Churchill portrait is justly famous), but the author covers writers (P.G. Wodehouse, Robert Frost), performers (Gary Cooper, Duke Ellington), and columnists (James Reston, Erma Bombeck) with equal shrewdness. --Wendy Smith
Customer Reviews:
A Good Read.......2003-01-07
Prior to buying this volume of Alistair Cooke's writings, I knew him only as the former host of Masterpiece Theater, with his career as a journalist being only something I had heard about. The essays collected here are from various periods of Mr. Cooke writing career (1957 through 1999) and include a diverse group of people, including Frank Lloyd Wright, Irma Bombeck, Gary Cooper, Barry Goldwater and Eleanor Roosevelt . Each essay is rather short, averaging about ten pages. I read a comment by a reviewer that Mr. Cooke was excellent at creating a "portrait" of his subjects. While this is probably true, "Memoirs of the Great and Good" aims more at anecdotes and episodes, that Mr. Cooke elaborates upon, rather than having the detail and depth of a short biography. Many were written upon the death of the subject, so they are valedictory in tone. The essay about FDR relates an occurrence that happened to Mr. Cooke when he encountered the President as he was arriving to give a speech at Harvard. The last piece is a book review of "The Last Lion" by William Manchester, a biography of Winston Churchill, that gives us an insightful look into the early years of Churchill.
In sum, I found these essays to be thoughtfully written and compulsive to read. It was surprising to realize how quickly I went through the book.
A Partial Review.......1999-12-27
"Memories of the Great and the Good" is a collection of essays that, as much as introducing the more casual and less public sides of nearly two dozen luminaries, reveals the evolution of America and of Alistair Cooke. The pieces stretch from 1951 through 1999 and the most useful advice, repeated both in discussing Churchill's love of war and hatred of the idea of women's suffrage, and in dismissing the alleged racism of golfer Bobby Jones, is to beware the "shame of seeing a man out of his time." One reporter recently dubbed Cooke the Dorian Gray of journalism, perhaps both for having been silver-haired and apparently the same age for as many decades as not, and because it is difficult to tell to what time the man himself belongs.
Even though he is my grandfather, I can be no help on that score; in recent years I have seen the replacement of a knee and an angioplasty (both of which he has mentioned in his weekly BBC "Letter from America") leave him as sprightly as I have ever known him.
Each essay reflects the time of its creation, whether that was 1967 or 1999. The 1974 piece on Duke Ellington mentions a visit to the bandleader's flat "on the swagger side of Harlem," and comments, "There is such a place," the Duke being at the top of "the hierarchy of Negro social status." Yet the 1999 piece on FDR is most memorable for an account of the unexpected, unseen, and contemporarily unpublishable view of the president being carried out of a car and limping, assisted, into a giant hall. By urging the reader to look at his subjects in their times, he sometimes implicitly admonishes himself for failing to do so. "Wodehouse at Eighty," for one, shows the father of Jeeves unquestionably out of his time, an anachronism as viewed--and, to be honest, caricatured--by Cooke, in his early fifties at the time. In other essays he steps almost too much into the times and shoes of his subjects, for example when mirroring the outlook of Erma Bombeck, whose career "was that of her generation--brace yourselves!--mother and housewife." While many of the pieces attempt and succeed at portraying the individuals 'in their time,' a large number of the pieces were written far after 'their times' as obituaries, which should not be surprising as Cooke shares with every nonogenarian the fact of having seen an extraordinary number of players both step onto the stage and then take their bows and make their exits some time later.
Combined with this historical span, what is truly worthy about this book is that, like his earlier "Six Men," it displays the extraordinary degree of access which he, as a foreign correspondent par excellence, enjoyed with a dizzying array of figures. George Bernard Shaw is in a behind-the-scenes committee discussing the pronunciation of proper "BBC English." "The General"--Eisenhower-- sits on his back porch, commenting on his golf and waiting for Cooke's t.v. crew to reposition themselves. And Duke Ellington is in his boxers and a towel, devouring breakfast at two p.m. These are the kind of stories that I've heard come out over drinks in his study, or on Christmas afternoon in Vermont, as if they were the most pedestrian, ordinary experiences.
On October 2, 1999, a fascinating sixteen-minute interview about the book was broadcast on Weekend All Things Considered, recorded in that self-same study in New York. NPR's finest have come to call, just as Cooke did on Wodehouse or Ike; as Cooke thus becomes a living museum of the twentieth century, I wonder if his plea is partly that he himself not be viewed out of his time. In the interview, he posits that America and Americans have, in asserting our 'rights,' lost track of the collective societal duties to which they correspond. With this I must respectfully disagree; we must recognize that these courtesies, if they existed, were only accorded to a small, privileged establishment. Thus, I far prefer a society where anyone can enforce his rights, to one that relies on a collective sense of duty from which many could never benefit. In any case, "Memories of the Great and the Good" offers a rare look, at Cooke (long an icon of Britain to Americans and in icon of America to Britain) and at many of the most important actors on the stage of the twentieth century. I truly hope you will enjoy it.
Alistair Cooke's Insights on Renown Figures.......1999-12-23
I purchased this book for my 13 year old son for Christmas, and took the liberty of reading it. I read Cooke's sections on George C. Marshall, Winston Churchill,Dwight D. Eisenhower, and Bobby Jones because I was familiar with all of them from other works. Cooke writes in a breezy style, butI believe he captures the noble, transcendent charateristics of each man.I enjoyed each sketch thorougly. His vignettes are all perceptive. I hope that this might spark my son's interest in reading more about these figures. Overall an excellent, quick read.
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Alistair Cooke : The Biography
Nick Clarke
Manufacturer: Weidenfeld & Nicolson, Limite
ProductGroup: Book
Binding: Hardcover
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Letter from America, 1946-2004
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The American Home Front: 1941-1942
ASIN: 0297643789 |
Customer Reviews:
Lacks the master's touch.......2004-07-05
Alistair Cooke lived for nearly one hundred years and that's about how long it will take you to read this book.
On the plus side, author Nick Clarke has certainly been thorough. He does provide an insight into the subject's career, his personal life and his complex personality.
Unfortunately, the whole thing moves along at a snail's pace and at well over 500 pages you'll need the dedication of a Tibetan monk in order to stick with it.
In my opinion, it should have been trimmed back and sharpened up considerably with a lot more pace being injected into the text during the editing process.
Cooke, a veteran journalist and prolific author himself, was a master at creating bright and colourful profiles of famous people, places and events. I only wish that he had written his own autobiography.
This publication IS definitely worth adding to your bookshelves if you are a fan of "Alistair the Great". It does the job but it lacks the master's touch.
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Alistair Cooke at the BBC (BBC Radio Collection)
Manufacturer: BBC Audiobooks
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Binding: Audio Cassette
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Letter from America, 1946-2004
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The American Home Front: 1941-1942
ASIN: 0563557958 |
Book Description
Classics stand the test of time, and Alistair Cooke’s history of America is a classic. Nearly three decades have passed since the original edition of America—based on journalist-historian Cooke’s extraordinarily popular thirteen-part television series—sold more than a million copies. Yet Cooke’s view of America’s dynamic past and its impact upon the always-changing present continues to provide striking insights into the singular character of a nation. Those thirty years since award-winning America first rose to the top of best-seller lists have themselves wrought further dramatic changes. Presidents have been impeached, economies have toppled, empires have collapsed, and towers have fallen. In light of such events, Cooke has written for this new edition a compelling introduction and final chapter that bring his story of America up to date with the wisdom of the inimitably grand old man of correspondents. And what a story this book tells. From the discovery of America by European explorers to modern times; from the fighters for independence to the pioneers who tamed the West; from the slaves who fled to freedom to the huddled masses that sought a new life in the New World. And through it all, Cooke describes the essential forces that make America work so vitally. Updated in light of the September 11th tragedy, this new edition is complimented with full-color illustrations throughout. “The first and maybe the finest, tribute to the nation.”—Newsweek “A panoramic book, traveling fast and high, and the view it gives of our land and its people is exhilarating.”—Atlantic Monthly
Customer Reviews:
No Stiff Upper Lip Brit Here.......2006-10-31
No stiff upper lip Brit here, not at all. As a transplanted British journalist Alistair Cooke who studied in America's Ivy League universities and then returned to America as a BBC correspondent seems to have been deeply affected and impressed by what he saw here. He stayed here and became a citizen. If the little man and his small cracker-barrel anecdotes represented the collective spirit of the country Alistair Cooke's fascination of the common man's philosophy captured that spirit simply and eloquently in his writings. This simple eloquent approach addressed and exposed the heart and feeling of the people that drove the great country for higher aspirations of the human experience. This is what he wrote about. His observations and examination of the Civil War capture the fervent feelings that Americans held be they morally right or wrong. Yet at the end of this struggle the common purpose of the people did not deter them to find their destiny in this land. The spirit never died and that is what Cooke seems to capture, explore and explain in such eloquent words.
Inimitable and Endearing Account of Our Nation.......2006-10-20
His prose depicting the American people throughout our nation's historical record are eloquent and shear poetry to read. His endearing objectivity and love of this land through his insightful words are stirring and heartwarming. You do not come across this type of writing with genuine devotion, respect and love for what comprised the greatness of the American spirit.
Viewpoint.......2005-12-08
Besides being a beautifully written, poetic portrait of America's history, the author's British background provides for a totally different perspective. This viewpoint provides a different insight on people and events that an American writer might not have grasped and that I found very interesting and refreshing.
A Book for All Thoughtful Americans .......2005-10-09
Alistair Cooke, who died very recently, was a Briton who first came to America during the dark days of the Great Depression as a very young BBC correspondent. The venerated justice Oliver Wendell Holmes was one of the very first people whom he met - and he writes eloquently of that encounter in the Civil War chapter of this book. Finding our spirit and our optimism contagious, Cooke spent much, if not most of his life here for the next seven decades, getting the know the best and the brightest, the celebrity and the common man on the street, learned about our history with an appreciation that very few - even many Americans - have for this country.
The result is "Alistair Cooke's America" first published as a loving tribute to this country at its Bicentennial in 1976, with a revised forward in 2002, though with no mention of the tumultous events of September 11, 2001. Cooke writes movingly of our history and of the spirit of the American people, the fight for Liberty during the American Revolution, the move westward, that "firebell in the night" (to quote Thomas Jefferson) as the country tore itself apart over the question of Slavery. He writes of the Civil War, interestingly considering Antietam to be a much more significant battle than Gettysburg. His views on Abraham Lincoln are also surprising, in his view that President Lincoln was venerated in great part due to his death, and being the leader of the winning side.
Cooke also spends much more writing space on Woodrow Wilson, whom he clearly admires for his domestic and foreign policies, but either ignores or just wasn't aware of Wilson's Racist policies. By contrast, Theodore Roosevelt, whose Presidency bridged the gap between the Civil War years and America becoming a major power, gets barely two pages.
Cooke's chapter on the "Arsenal of Democracy" is a revelatory look at how America's policy of "Lend Lease" and our subsequent entry into World War II did save the world from Hitlerism, especially when France had fallen and Britain was on the ropes.
Despite some of his views, or perhaps because of them - This well-written and profusely illustrated book deserves the five-star review because Alistair Cooke wrote a history that belongs on every thoughtful American's bookshelf alongside Stephen Ambrose's "To America". The things we take for granted about how great this country is were never missed by this great British writer.
Poetry.......2003-07-05
There are some books that are just so informative that no library should be without them. There are some books that are written so well that it is a positive joy to read the text. There are some people who have such a way of looking at the world that you feel comfort hearing them speak. There are people who have seen so much that their opinion is something you seek.
All of these traits are combined in this volume that only Foote's Civil War trilogy can compare with. The small stories that are routinely missed (such as the origin of "the real McCoy) and the relevence of these ordinary people making extrodinary things happen are coupled with the tales of the extraordinary people who had their ordinary vices. (Franklin's advice to take an older mistress because they are both more discreet and more grateful) Both named and unnamed he tells their tale as it fits in the piece of this puzzle of America
Unlike much of history which seems to have an agenda, Cooke's masterpiece is classical, telling a story of grandur without fawning and of warts without lambasting. It is a grand overview rather than a list of presidents, wars and laws. He captures the essense of what is importnat. It is as if he wished to give a consice guide to his compatriots in England of what facinates him about this land that he eventually settled as did many in his story.
It captures what America and Americans are very well and would be an excellent guide to any person who wants to understand us. With so many Americans ignorant of their own history it would be an even better guide to todays college or high school students to make them understand this land of their birth and how it came to be what it is.
This book is 30 years old as I write this (July 4th 2003) at the time he wrote this Cooke was in his 27th year of his Letter from America Broadcast for the BBC. When you finish this book you will find yourself wanting more. Have no fear Mr Cooke is now in his 57th year of his broadcasts telling the story of America 15 minutes at a time continues. Lets hope he dictates a sequel filling in these 30 years.
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Charlie Chaplin: An Atlantic Portrait
Alistair Cooke
Manufacturer: Kessinger Publishing, LLC
ProductGroup: Book
Binding: Paperback
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ASIN: 1432569732 |
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Douglas Fairbanks: The Making Of A Screen Character
Alistair Cooke
Manufacturer: Kessinger Publishing, LLC
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Binding: Paperback
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ASIN: 1432596705 |
Book Description
This now classic portrait of Douglas Fairbanks--the swashbuckling original King of Hollywood--was first published in 1940. Long out of print and hard to find, Alistair Cooke's posthumous biography was the first serious consideration of the career of the great silent screen star and husband of America's sweetheart, Mary Pickford. Reissued here in a facsimile edition, The Making of a Screen Character treats, step by step, the course of Fairbanks' career, and sheds light on the mysterious ingredients of screen popularity and on the history of motion pictures generally.
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Lives Remembered
Manufacturer: Blewbury Press
ProductGroup: Book
Binding: Paperback
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ASIN: 0951828223 |
Customer Reviews:
An all class act.......2004-05-09
Many of us who appreciate the work of truly great non-fiction writers were deeply saddened by the recent passing of Alistair Cooke.
Although best remembered for his long running radio commentary "A Letter from America" and his various television shows of early years, it makes for a pleasant change to go back and rediscover some of Mr Cooke's more substantial literary efforts.
A graduate in English literature from Cambridge University and a print journalist of considerable experience, Alistair managed to perfect a difficult balancing act. Throughout his long and prestigious career he steadfastly adhered to the highest professional and intellectual standards while still managing to enjoy enviable success within the mass media. In many ways he "Raised the bar" in regard to industry standards by proving that there was, indeed, a sizeable market for quality work if it was cleverly presented in an entertaining and accessible style.
In this book the veteran newspaper man draws upon his impressive array of observational and descriptive skills to create a striking collection of penetrating celebrity profiles. Alistair wrote with the deft, light hand of a popular scribe but also with the probing incisiveness of a psychology professor. At all times he examined the inner workings of his subjects with an almost clinical thoroughness and a commendable sense of fairness. When it came to creating word pictures, the man was an old master.
Alistair Cooke was a consummate journalist - an "all class act" and a credit to his chosen calling .
Incisive, Beautifully Written.......2004-02-15
Mr. Cooke is a very bright, amusing, observant man -- who writes so extraordinarily well you'll wish to re-read passage after passage for the pleasure of the sounds. He has chosen six men of diverse background and writes about them with sympathy -- but more importantly for this reader, with an acute sense of their singularity and what made them so. Any reader would only wish the book much longer because it's a beautiful one.
Interesting biographies by an interpreter of their lives........2002-05-02
Six famous transatlantic figures: 3 English and 3 American men, all of whom had a legendary meaning in the seventies: Charles Chaplin, H. L. Mencken, Humphrey Bogart, Adlai Stevenson, Bertrand Russell and Edward VIII. I liked his style of writing and he really provided insightful surprises on each of these famous men. An interesting read, if not for the history alone.
Book Description
Word count: 2819.
Average customer rating:
- super reading
- Impossible made possible
- Amazing, touching, biography that is a must read for everyon
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360 Degrees of Verklemptitude: The Living Legend of Dr. Impossible
Dennis P. Hollman
Manufacturer: Authorhouse
ProductGroup: Book
Binding: Paperback
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ASIN: 1585005479 |
Customer Reviews:
super reading.......2000-07-23
An excellent and inspirational account of Dennis Hollman's life. A must read!
Impossible made possible.......2000-04-19
This book made me realize, no matter what hand you are given, You still have to play it. I actually had the chance to listen to Dennis today at a PCP meeting. Keep up the good work man.
Amazing, touching, biography that is a must read for everyon.......2000-04-11
This will be short and sweet..Dennis Hollman's work is an amzing, touching, from the heart work. Mixed into this biography are some honest and vivid scenes from his life, fantastic humor, and much much more......I would recommend this book to everyone...great job Dennis!
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