Harris Directory of West Virginia Businesses 2002: Includes Maufacturers and Services (West Virginia Business Directory)

Book Description

Ultimate handbook on the South Africa Mining Industry. Basic structure, regulations, programs. Selected investment and business opportunities. Government and business contacts.

Average customer rating:

Simple reminder of what's important in delivering a good customer experience in a contact centre environment

Excellent Guidance

If you deal with people - Read this book

This is the greatest marketing book i have ever read

It's actually not bad...

The Experience! How to Wow Your Customers and Create a Passionate Workplace
Lior Arussy
Manufacturer: CMP Books
ProductGroup: Book
Binding: Hardcover

Workplace | Organizational Behavior | Business & Investing | Subjects | Books
General | Business & Investing | Subjects | Books
Customer Service | Industries & Professions | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
Motivational | Management & Leadership | Business & Investing | Subjects | Books
Manager's Guides to Computing | Business & Culture | Computers & Internet | Subjects | Books
Similar Items:

Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!

Managing the Customer Experience: Turning Customers into Advocates

Building Great Customer Experiences: Revised Edition

Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers

Clued In: How to Keep Customers Coming Back Again and Again

ASIN: 1578203066

Book Description

'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m

The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

Customer Reviews:

Simple reminder of what's important in delivering a good customer experience in a contact centre environment.......2006-12-07

The title promises a lot more than the book delivers.
If you are looking for deep insights into providing better customer service in a contact centre environment don't go here! If on the otherhand you are looking for a quick, easy read, that is quite entertaining, this could be the one for you.
It really is a trivial story that attempts to address, in a rather frivolous manner, some of the most basic issues facing contact centre managers and staff. This is Contact Centre 101. What is pretty scary though, is that some people will find the story enlightening.
It is a nice reminder of what is important to be sure, but I'm not clear what one could do with the 'insights' provided.
I would not put this down as a serious 'business book' and it probably does not deserve a place within the 'business section'. Having read it, do I feel better informed? No, but it was light hearted, short with big print and easy to read. It did leave a smile on my face though!

Excellent Guidance.......2003-02-11

The author has selected the fable format, which works very well for me. I spend my days dealing with issues brought by senior executives of large corporate customers, and after a long day of negotiating against hard facts, it's nice to come home to a book that will teach through simple story line, with no pontificating lists of commandments and no autobiographical flag-waving. I have not found a customer relationship book with a better connect rate: over 95% of the material applies directly to my day-to-day dealings with eight- and nine-figure customers. The one issue for Mr Arussy, I think, will be to get other corporate executives to acknowledge that they MUST take the time to get involved with their customers, especially when the money supply is tight. From years of personal experience, I can tell you unequivocally that nothing -- let me repeat -- NOTHING takes the place of direct involvement with customers by all parts of the organization. Mr. Arussy's organic approach to the problem is exactly what it needed in most organizations. The one bit of advice I would offer to the author is that he may want to either (1) produce a second book which shows how these changes can be made from the top down, or (2) offer executive consulting to get these ideas into the hands of decision-makers within the organization.

If you deal with people - Read this book.......2003-01-14

After I read this book we invited Mr. Arussy to speak at our annual client conference. He was such an inspiration our clients purchased in excess of 200 copies of this outstanding book. We are a client service based company and have distributed this book to each of our help desk, sales and consulting associates. Many of them balked at reading a "story" but they all thanked us and gave rave reviews once completed. They were quite taken with how effective and pertinent to their positions that this story was. Mr. Arussy tells it like it is in today's client service industry. We have seen a new passion in our associates and it spills over to the client service we provide. This is a must read if you deal with people in any type of business!

This is the greatest marketing book i have ever read.......2003-01-07

By using the techniques I acquired from the book, I was able to gain much faster advancement in positions of management that allowed me to buy a new boat! Any investment of the price of a book with a return of a boat is a smart investment.
This book is a must buy!

It's actually not bad..........2002-12-29

I HATE fable format books usually. But actually, this one has some serious points that are made, and show realistic ways in which the entire company can get involved in producing a better product, and create excellent customer relationships.

Among the things that a lot of companies should really consider are: showing company loyalty to your employees, and give them the authority to really solve the customers' problems. Having worked in customer service and retail for several years, I found that both of these are things that are usually missing from the typical environment a CSR encounters. Often, you'd love to help the customer out more, but you really don't have the authority to do anything, which is frustrating, both for you as a CSR, and for the customer even more.

I had to mark it down a star for the fable format, which really is annoying, as are the stereotypically dense and unrealistic workers. Plus the stupid napkin diagrams of the principles expressed are really insulting. But there's a lot of good information in the 120 or so pages that really needs to be looked at by a LOT of organizations, and the CSRs working for them.

As those fable books go, not too shabby!

Average customer rating:

Comfort Food At Its Best!

WOW!

Yummy!!!

Amazing Breath of a Gratin Collection

Gratins: Savory and Sweet Recipes from Oven to Table
Tina Salter
Manufacturer: Ten Speed Press
ProductGroup: Book
Binding: Paperback

General | Cooking, Food & Wine | Subjects | Books
Vegetables | Vegetables & Vegetarian | Cooking, Food & Wine | Subjects | Books
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Gratins: Golden-Crusted Sweet and Savory Dishes

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Puff Pastry Perfection: More Than 175 Recipes for Appetizers, Entrees and Sweets Made with Refrigerated Puff Pastry Dough

Macaroni And Cheese

ASIN: 1580086233

Book Description

A delicious and satisfying single-dish preparation best known for its bubbly, creamy interior and crunchy, golden topping, the versatile gratin can be savory or sweet, gourmet or homespun, a supporting player or the star of the meal. In GRATINS, author Tina Salter presents more than 50 gratin recipes for first courses, entrées, side dishes, and desserts, along with tips and techniques to make these upscale casseroles fun and easy to prepare. Combining a variety of sophisticated flavors and requiring relatively little prep time, the recipes in this sometimes surprising collection include such innovative preparations as Baked Chicken with Piccata Crumb Topping, Gratinéed Garlic Shrimp, and Pear-Pound Cake Gratin. And since no collection of gratins would be complete without a hearty helping of potato-based favorites, you'll also find recipes such as Creamy Potato Gratin with Smoked Salmon and Chives, and Buttery Spinach and Potato Gratin. Offering a bold new twist on hot dishes, GRATINS is truly the upper crust of casserole cookbooks.

Customer Reviews:

Comfort Food At Its Best!.......2007-07-31

Have collected cook books forever, and this is one of my best! Excellent recipies, I have made almost every one! The type of comfort food every dinner guest loves, and every one requests the recipie! In a days of lack-luster light and fat free, these are celebration foods worth the splurge!

WOW!.......2007-04-26

There is a lot of variety packed into this book. We made a recipe from it the other night that was so good it made the whole book worth buying. The best gratin book there is.

Yummy!!!.......2005-09-08

LOTS of recipes and a well-done book that is a real keeper. Destined to be stolen from you by a friend and used again and again for inspired cooking.

I LOVE this book!

Mark Braun
Food Industry News Magazine

Amazing Breath of a Gratin Collection.......2004-09-30

Crunchy top with a creamy constrasting creamy and soften underneath, this describes "gratin."

They can be savory or sweet --- appetizer, dessert, sidedish or main course -- they can be in many different containers -- with many different toppings, yet the result is there --- crunchy top with creamy, soft under.

One is astounded when this gorgeous paged beauty is turned, with its luscious photos and breathtaking array of diverse toppings and fillings. While most of the time we think of gratin in sense of the classic potato gratins or vegetable gratins, this leads us further into "Gratineed Grapefruit"; "Artichoke Crowns Stuffed with Saffron-Scented Crab" (yummy to the max!); "Butternut Squash and Pecan Gratin with Goat Cheese"; "Green Apple, Yukon Gold, and Sweet Potato Gratin"' "Halibut Gratin with Coconut Sauce"; "Tangelo Custard Gratin"; "Gratineed Strawberry Sabayon."

There is helpful section on techniques, equipment, sources/

This is fun cooking, both to try this impressive collection, and to use as thoughtstarters for one's own gratin creation.

Book Description

The best-selling first edition of Volume and Open Interest has become for many traders the definitive work on how market sentiment is reflected through daily analysis of volume and open interest indicators. With the approach of 24-hour markets and the increase in computerized trading bringing global markets closer to reality, author Ken Shaleen has revised and updated this classic resource to serve the needs of traders in today's changing market environment. Loaded with even more charts, figures, and insightful examples, the revised edition of Volume and Open Interest brings a thoroughly up-to-date perspective to identifying discrepancies in market behavior, especially markets in almost-constant transition, and developing a disciplined approach to using volume and open interest. updated information has also been added to sections on: Commitments of Traders report; analyzing the specific behavior of T-bonds and Eurodollars; Obtaining data via the Internet; Metals, currency, and options markets.

Customer Reviews:

Commodities101.com gives it thumbs up.......1999-12-05

Great book for the serious investor. set ups are pretty consistant. Great tech.book

thumbs up from Commodities101.com.......1999-12-05

If your looking for a great technical book that shows you consistent set ups, this is the one for you. This book is way under rated.

Customer Reviews:

! TO THE GOVERNMENT.......2000-01-19

IT IS A VERY GOOD BOOK! I WONDER WHY YOUR GOVERNMENT HAS LOOSEN THE BELT? A SCHOLAR IN PRC HAVE HAD THE SAME IDEA(WITH STUDY IN PRC) 5 YEARS AGO,EVEN GAVE USA AS AN EXAMPLE! BUT NOW! IT IS HORRIBLE TO LET THE COMMERCIAL BANK TO DO NON-COMMERCIAL BANK BUSINESS. I AM LOOKING FORWARD TO PRO.DYMSKI`S ANSWER.

THAMK YOU!

Average customer rating:
THE BANK MERGER WAVE: THE ECONOMIC CAUSES AND SOCIAL CONSEQUENCES OF FINANCIAL CONSOLIDATION.(Review) (book review): An article from: Journal of Economic Issues
Reynold F. Nesiba
Manufacturer: Association for Evolutionary Economics
ProductGroup: Book
Binding: Digital
ASIN: B0008HEFNS
Release Date: 2005-07-28

Book Description

This digital document is an article from Journal of Economic Issues, published by Association for Evolutionary Economics on September 1, 2000. The length of the article is 1894 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: THE BANK MERGER WAVE: THE ECONOMIC CAUSES AND SOCIAL CONSEQUENCES OF FINANCIAL CONSOLIDATION.(Review) (book review)
Author: Reynold F. Nesiba
Publication: Journal of Economic Issues (Refereed)
Date: September 1, 2000
Publisher: Association for Evolutionary Economics
Volume: 34 Issue: 3 Page: 758

Article Type: Book Review

Distributed by Thomson Gale

Average customer rating:

Excellent Guide / Overview of Insurance for CFP

Principles of Risk Management and Insurance w/ 2001 Tax Summary (7th Edition)
George E. Rejda
Manufacturer: Addison-Wesley
ProductGroup: Book
Binding: Hardcover

General | Taxes | Accounting | Industries & Professions | Business & Investing | Subjects | Books
General | Popular Economics | Business & Investing | Subjects | Books
General | Business & Investing | Subjects | Books
General | Taxation | Law | Subjects | Books
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Fundamentals of Investing (9th Edition) (Addison-Wesley Series in Finance)

Personal Financial Planning

Investments: Analysis and Management

ASIN: 0201796562

Customer Reviews:

Excellent Guide / Overview of Insurance for CFP .......2006-11-05

As part of an overall CFP class, provided an excellent overview of Insurance and Risk management. After buying insurance for many years, I now know what I'm getting

Principles of Risk Management and Insurance w/ 2001 Tax Summary (7th Edition) (Hardcover)

Average customer rating:

Principles of Risk Management and Insurance w/ 2001 Tax Summary (7th Edition) (Hardcover)
George E. Rejda
Manufacturer: Addison-Wesley
ProductGroup: Book
Binding: Paperback
ASIN: B000OOIDTC

Customer Reviews:

An observant participant.......2000-04-01

John Quincy Adams Campbell was well named. As determined and purposeful as the president he was named for, he led a life similar in focus on principal.

Almost all of the Civil War diaries, Union or Confederate, recount days of slogging through mud, choking in the dust of other marching soldiers, and of camp boredom. Quincy Campbell, however, is an observant man, a newspaper reporter by trade, a man of detail. Not only does he record the mileage tramped and the direction of the march, when he crosses a pontoon bridge, he steps it off and reports the yardage.

Campbell is also a careful observer of the countryside he marches through. He evaluates the farmland for crops as well as the small towns for prosperity and the scenery for beauty. Aware of its political import, he attends and reports on a "Unionist" meeting in Huntsville in March 1864, a meeting held in response to Lincoln's 1863 Amnesty and Reconstruction Act.

An ardent churchgoer and crusader against alcohol, Campbell is just as determined a Unionist and fervent anti-slavery man. His comments on the day to day life of a soldier in the Western theatre of the war reflect all of his deeply held convictions; he throws himself into battle as ardently as he criticizes his fellow soldiers for getting drunk or his superior officers for what he sees as their blunders.

Campbell's diaries follow the 5th Iowa through the battles along the Mississippi, including Corinth, Island #10, Vicksburg and Chatanooga. The maps in the book, while small, aid the reader in following the action although reading Campbell with an open Civil War battle atlas is more rewarding.

Average customer rating:
The Adams Papers - Diary & Autobiography of John Adams - 4 Volume Set
John Adams
Manufacturer: Atheneum
ProductGroup: Book
Binding: Paperback

Adams, John | ( A ) | People, A-Z | Biographies & Memoirs | Subjects | Books
ASIN: B000RHV5MI

Average customer rating:
The Adams Papers Diary and Autobiography of John Adams Volume 2

Manufacturer: The Belknap Press
ProductGroup: Book
Binding: Hardcover
ASIN: B000WE1M0Q

Average customer rating:
The Adams Papers Diary and Autobiography of John Adams Volume 4

Manufacturer: The Belknap Press
ProductGroup: Book
Binding: Hardcover
ASIN: B000WE1G7A

Average customer rating:
The Adams Papers Diary and Autobiography of John Adams Volume I

Manufacturer: The Belknap Press
ProductGroup: Book
Binding: Hardcover
ASIN: B000WE0J0U

Average customer rating:
The Adams Papers: Diary & Autobiography of JOHN ADAMS in Four Volumes
L. H. (editor) Butterfield
Manufacturer: Atheneum
ProductGroup: Book
Binding: Paperback

Adams, John | ( A ) | People, A-Z | Biographies & Memoirs | Subjects | Books
ASIN: B000NZW0TG

Average customer rating:
The Adams Papers: Diary & Autobiography of John Adams (4 Volumes)
John) Butterfield, L.H. Ed Adams
Manufacturer: Belknap Press of Harvard University
ProductGroup: Book
Binding: Hardcover

Adams, John | ( A ) | People, A-Z | Biographies & Memoirs | Subjects | Books
ASIN: B000QFQ0JE

Average customer rating:
The Adams Papers: Diary and Autobiography of John Adams (Diary 1755 - 1770)

Manufacturer: Harvard University Press
ProductGroup: Book
Binding: Paperback

Adams, John | ( A ) | People, A-Z | Biographies & Memoirs | Subjects | Books
ASIN: B000H50XUK

Average customer rating:
THE ADAMS PAPERS: DIARY AND AUTOBIOGRAPHY OF JOHN ADAMS. VOLUMES 1, 2, 3, & 4.

Manufacturer: Belknap Presss of Harvard University Press.
ProductGroup: Book
Binding: Library Binding

Adams, John | ( A ) | People, A-Z | Biographies & Memoirs | Subjects | Books
ASIN: B000FLG42C

Average customer rating:
Diary & Autobiography of John Adams (The Adams Papers): (The Adams Papers, Volume 1, 1755-1770)
John Adams
Manufacturer: Atheneum
ProductGroup: Book
Binding: Paperback

General | Biographies & Memoirs | Subjects | Books
Adams, John | ( A ) | People, A-Z | Biographies & Memoirs | Subjects | Books
Memoirs | Biographies & Memoirs | Subjects | Books
ASIN: B000NX6S00

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