County Business Patterns California 1999 (County Business Patterns California)

Average customer rating:

excellent afternoon read

Great Business Book

No-How Coaching: Strategies for Winning in Sports and Business from the Coach Who Says "No!" (Capital Ideas for Business & Personal Development) (Capital Ideas for Business & Personal Development)
Jim Collison
Manufacturer: Capital Books
ProductGroup: Book
Binding: Hardcover

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The Sweet Season: A Sportswriter Rediscovers Football, Family, and a Bit of Faith at Minnesota's St. John's University

Championship Team Building: What Every Coach Needs to Know to Build a Motivated, Committed & Cohesive Team

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The Radical Leap: A Personal Lesson in Extreme Leadership

Accessories:

Tanita BC533 Glass Innerscan Body Composition Monitor

ASIN: 189212372X

Product Description

During his 51-year football-coaching career at St. John's University in Collegeville, Minnesota, John Gagliardi's teams have averaged just under 62 points per game and he has now achieved the all-time "winningest" college football coaching title. Yet Coach Gagliardi is a maverick who dares to say "NO" to traditional coaching rules: no precision warm-up drills, no tackling in practice, no conventional calisthenics, no cheerleaders, no playbooks, no mission statements, and no discipline problems. Now his long-time friend, Jim Collison explains the maverick coach s "NO-How Coaching" method and how it translates from winning in sports to winning in the business world. Contents Introduction: How to Enjoy and Use This Book Part I. No End to the Winning 1. No Mission...Just Win 2. John Gagliardi s Coaching Records 3. Winning with NOs: The List in John s Order Part II. Winning NOs...in Sports and in the Workplace 4. No Single Best Way 5. No Fear of Being Different 6. No Throwing Away Money 7. No Putting Outside Recruiting First 8. No Top-heavy Staff 9. No Artificial Limits on Talent 10. No Need to Discipline 11. No Reverence for Titles 12. No Ignoring Anyone s Talents 13. No Spoiling Your Team with Unearned Favors 14. No Limiting Recognition to a Few 15. No Narrow-minded Dress Rules 16. No Harassment. Period. 17. No Busy Work 18. No Distractions from the Basics 19. No Substituting Mission Statements for Doing the Job 20. No Waiting for Luck 21. No Winning Without Fun 22. No Withholding Honor Earned 23. No Overdoing the Rules 24. No Time-Wasting Meetings 25. No Put Downs 26. No Substituting Reams of Paper for Action 27. No Playing Favorites 28. No Shirking Responsibility 29. No Being a Jerk 30. No Being a Drill Sergeant 31. No Focusing on Mistakes 32. No Substituting Putzing for Achieving 33. No Unnecessary Anything 34. No Celebrating Heroes Only 35. No Pushing Unwanted Rewards 36. No Trashy, Cheap Behavior 37. No Overloading by Over-analysis 38. No Fear of Taking a Ri

Customer Reviews:

excellent afternoon read.......2005-08-24

I loved Coach Gagliardi's methods. Although, I don't agree with everything he believes in that it can be transferred to the workplace; I do think he has a outlook that more businesses should look at. Simple quick read.

Great Business Book.......2001-11-08

I manage a large staff in a financial services firm. Since I started the position a year ago, I've had problems dealing with the various personalities on staff and keeping productivity at an acceptable level. After reading this book a few weeks ago, I immediately started implementing the suggestions in "No How Coaching." Now, I can tell everyone that I've already seen results, which shocks even me because nothing else has worked. Productivity has increased. My staff is working better together. This book is amazing! If you are a company president or the lowliest peon, read this book and your business WILL IMPROVE!

Book Description

Una de las mayores preocupaciones de las empresas actuales es conocer, de la manera más precisa posible, cuáles son las necesidades reales de los clientes y qué tan satisfechos están éstos con sus productos o servicios. Para obtener ese conocimiento, la estadística se ha convertido en la herramienta principal del mundo de los negocios.

Escrita de un modo que plantea principios científicos relevantes de un modo tan claro que cualquier hombre de negocios puede comprender, esta obra ofrece un detalladísimo panorama de los instrumentos estadísticos más precisos que existen para conocer al cliente y cómo ponerlos a nuestro servicio.

Apoyado en diagramas e ilustraciones, a lo largo de los siete capítulos en que se divide el libro, Bob E. Hayes explica cómo utilizar cuestionarios de diversos tipos para determinar las necesidades del mercado y la satisfacción de éste respecto a los productos que se le ofrecen.

Así, además de explicar la enorme importancia que ha adquirido el concepto de satisfacción del cliente en la economía estadounidense, Hayes muestra cómo poner en práctica técnicas de muestreo y de entrevista directa a los clientes; cómo medir la validez y estimar la confiabilidad de las respuestas del público; cómo deben desarrollarse las preguntas incluidas en los cuestionarios de mercadotecnia y qué elementos deben contener; y, en fin, muestra ejemplos de la cuestionarios aplicados a clientes de la industria manufacturera, de servicios y de software.

Book Description

This digital document is an article from Automundo Magazine, published by Automundo Productions, Inc. on March 1, 2001. The length of the article is 861 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: 2001 INFINITI G20: Rendimiento con adrenalina y satisfacción del cliente.(TT: 2001 INFINITI G20: adrenaline-powered performance.)
Author: Greg Sánchez
Publication: Automundo Magazine (Magazine/Journal)
Date: March 1, 2001
Publisher: Automundo Productions, Inc.
Volume: 19 Issue: 216 Page: 20

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Hacia programas de calidad: a partir del próximo enero las cadenas francesas crearán un barómetro que les permitirá medir la calidad de los programas entre ... An article from: Epoca

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Hacia programas de calidad: a partir del próximo enero las cadenas francesas crearán un barómetro que les permitirá medir la calidad de los programas entre ... An article from: Epoca
Francisco Jiménez
Manufacturer: Difusora de Informacion Periodica, S.A. (DINPESA)
ProductGroup: Book
Binding: Digital
ASIN: B0008IRHAU
Release Date: 2005-07-31

Book Description

This digital document is an article from Epoca, published by Difusora de Informacion Periodica, S.A. (DINPESA) on January 2, 2004. The length of the article is 474 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Hacia programas de calidad: a partir del próximo enero las cadenas francesas crearán un barómetro que les permitirá medir la calidad de los programas entre los telespectadores.(televisión)
Author: Francisco Jiménez
Publication: Epoca (Magazine/Journal)
Date: January 2, 2004
Publisher: Difusora de Informacion Periodica, S.A. (DINPESA)
Issue: 985 Page: 50(1)

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La calidad, máxima preocupación.(Compañía Telefónica Nacional de España S.A. piensa medir nivel de satisfacción del cliente; España)(TT: Quality, supreme ... satisfaction; Spain): An article from: Epoca

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La calidad, máxima preocupación.(Compañía Telefónica Nacional de España S.A. piensa medir nivel de satisfacción del cliente; España)(TT: Quality, supreme ... satisfaction; Spain): An article from: Epoca

Manufacturer: Difusora de Informacion Periodica, S.A. (DINPESA)
ProductGroup: Book
Binding: Digital
ASIN: B0008HR4EA
Release Date: 2005-07-28

Book Description

This digital document is an article from Epoca, published by Difusora de Informacion Periodica, S.A. (DINPESA) on March 18, 2001. The length of the article is 1691 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: La calidad, máxima preocupación.(Compañía Telefónica Nacional de España S.A. piensa medir nivel de satisfacción del cliente; España)(TT: Quality, supreme preoccupation.)(TA: Compania Telefonica Nacional de Espana S.A. to measure level of customer satisfaction; Spain)
Publication: Epoca (Magazine/Journal)
Date: March 18, 2001
Publisher: Difusora de Informacion Periodica, S.A. (DINPESA)
Page: 92

Distributed by Thomson Gale

Regateo en pleno Manhattan: en las tiendas de lujo neoyorquinas nadie se conforma con el precio marcado. Llegan nuevos habitos. (Sociedad: consumo).: An article from: Epoca

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Regateo en pleno Manhattan: en las tiendas de lujo neoyorquinas nadie se conforma con el precio marcado. Llegan nuevos habitos. (Sociedad: consumo).: An article from: Epoca
Terry Pristin , and Marianne Rohrlich
Manufacturer: Difusora de Informacion Periodica, S.A. (DINPESA)
ProductGroup: Book
Binding: Digital
ASIN: B0008FX5AY
Release Date: 2005-07-30

Book Description

This digital document is an article from Epoca, published by Difusora de Informacion Periodica, S.A. (DINPESA) on November 29, 2002. The length of the article is 987 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Regateo en pleno Manhattan: en las tiendas de lujo neoyorquinas nadie se conforma con el precio marcado. Llegan nuevos habitos. (Sociedad: consumo).
Author: Terry Pristin
Publication: Epoca (Magazine/Journal)
Date: November 29, 2002
Publisher: Difusora de Informacion Periodica, S.A. (DINPESA)
Page: 54(2)

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Un millón de quejas en un año: una media de 2.703 reclamaciones al día se tramitan a través de las agrupaciones de consumidores.: An article from: Epoca

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Un millón de quejas en un año: una media de 2.703 reclamaciones al día se tramitan a través de las agrupaciones de consumidores.: An article from: Epoca
Paloma de La Puerta
Manufacturer: Difusora de Informacion Periodica, S.A. (DINPESA)
ProductGroup: Book
Binding: Digital
ASIN: B0008IS024
Release Date: 2005-07-31

Book Description

This digital document is an article from Epoca, published by Difusora de Informacion Periodica, S.A. (DINPESA) on January 9, 2004. The length of the article is 1789 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Un millón de quejas en un año: una media de 2.703 reclamaciones al día se tramitan a través de las agrupaciones de consumidores.
Author: Paloma de La Puerta
Publication: Epoca (Magazine/Journal)
Date: January 9, 2004
Publisher: Difusora de Informacion Periodica, S.A. (DINPESA)
Issue: 986 Page: 60(3)

Distributed by Thomson Gale

Average customer rating:

Como Medir La Satisfaccion del Cliente
Richard Gerson
Manufacturer: Grupo Editorial Iberoamerica
ProductGroup: Book
Binding: Paperback

Motivational | Management & Leadership | Business & Investing | Subjects | Books

Spanish | Foreign Language Nonfiction | Nonfiction | Subjects | Books

Dirección Comercial | Profesional y Técnico | Libros en español | Formats | Books
ASIN: 9706250751

Book Description

How to plan, write, design, and profit from your own advertising!

There is nothing mysterious about creating high-quality, effective advertising-but there is a lot to learn. In this remarkable handbook, you'll discover how to plan and carry out an ad campaign that boosts sales, increases profits, and helps your business grow. Small-business advertising veteran Conrad Berke provides countless examples as he shows you step by step how to conceive, budget, create, and place ads that will have customers flocking to your place of business ready to spend money. You'll learn how to:

Plan for a 25ales jump and a 33 0.000000e+00ap in profits
Write powerful headlines and effective advertising copy that move people to action
Identify and target consumers who are most likely to buy your goods or services
Become a smart media buyer
Turn a $1,000 outlay into $15,000 worth of advertising

ENTREPRENEUR Magazine is the banner publication of the Entrepreneur Magazine Group. It has the largest newsstand circulation of any business monthly with a total ABC audited circulation of 410,000. CONRAD BERKE, former head of advertising and associate publisher of Jewish Week, currently sells advertising space for New York's Daily News and teaches advertising at Fairleigh Dickinson University. He has 40 years' experience writing, designing, and selling small-business advertising.

Also available from the Entrepreneur Magazine library:

The Entrepreneur Magazine Small Business Advisor
The Entrepreneur Magazine Guide to Integrated Marketing
Making Money with Your Personal Computer
The Entrepreneur Magazine Small Business Answer Book
Small Business Legal Guide
Starting a Home-Based Business
Starting an Import/Export Business

Customer Reviews:

When was this written?.......2004-12-29

I was fortunate enough to find this book in a public library. If I'd spent the full $19.95 cover price on it, I would have been disappointed.

It took about an hour and a half to read the book from cover to cover, skimming over the overly redundant parts. Throughout this time, I kept referring to the front of the book to re-verify what the copyright date was. 1996? Seems more like 1976. The author focuses almost entirely on retail merchandise stores advertising in the newspaper, and all of the examples shown in the book look like they are from the 1970's.

Certainly not the best reference source. I rate it as two stars rather than one because if you are truly starting out and know absolutely nothing about advertising, it can be a starting point for you. Aside from some very minor grammar and spelling errors in the book, the author's style of writing is interesting and easy to read.

If you can find it at your local library, find it cheap at a garage sale, or borrow it from a friend, it won't hurt you to give it a look, but don't pay full price for it, you'll regret it.

The front of the book lists 11 publications in the "Entrepreneur Magazine small business series" of books. I have not tried any of those other books, but the poor content of this book makes me less inclined to do so.

Very helpful, easy to read, useful and practical ideas........1998-07-17

Berke writes from practical experience. He takes out all the glib and cute remarks you often find in advertising books. Eliminates most hard to understand jargon too. Effective advertising takes practical skill and lots of practice. Berke shows how to put it all together for beginners and pros.

Customer Reviews:

Samantha's Friendship Fun.......2006-05-11

"Samantha's Friendship Fun," by the Editors of American Girl, features the activities, recipes, and games that girls and their friends did in the Victorian Era, as well as discusses the mannerisms and "proper" ways to pay a call and how to dress and such. Samantha, the sixth character in the American Girls Collection, is used as the example of what life it was like for girls and young women growing up during the turn of the century.

One activity I find quite interesting and fun to make is the "Calling Card," which is a card you leave at the home of whom you are visiting when no one is there. Rather than writing a little note on the calling card however, for it is considered impolite of one, ladies are to fold certain areas of the card to leave a message. For instance, folding the upper left corner of the card means "Congratulations!" where as creasing the lower left corner expresses sympathy of the death of a loved one.

Among my favorite elements in "Samantha's Friendship Fun" is "Sunday Brunch," which features simple yet yummy breakfast meals to make. Some of the delectable dishes include the following: blueberry muffins, Sunday ham, strawberries with cream, and cheesy omelet. Fortunately for those who are somewhat bewildered when it comes to preparing a refined, formal table, the chapter devoted to cooking delicious meals thoroughly explains what exactly the seven and plus pieces of silverware are used for (i.e. meat fork, salad fork, fork for raw oysters, etc.), along with the directions for folding an elaborate stand-up napkin.

Children who had lives similar to that of Samantha's knew that vacationing in the mountains or the beach meant temporary fun and freedom from their critical, mannerly lives. Some outdoor games listed in this book involve painting outdoor scenery, making a bug collection, creating a seashell picture frame, and designing a pretty pressed-flower bookmark. This chapter, titled "The Piney Point Adventure," also provides you with the quick-to-make, fun to eat "Nut Crunch Apples," the all-time favorite outdoor snack for people of all ages!

Scattered throughout "Samantha's Friendship Fun" are photos and paintings of men, women, and children from the middle 1800s to the early 1900s, and includes short summaries of the pictures. Some photos are that of Queen Victoria, Prince Albert, and their children, which the outline explained the affect Victoria England had on America, from clothes to etiquette to afternoon teas. Another picture depicts a young gentleman who once worked in a drugstore. According to the summary, "Victorians believed that soda water, or carbonated "fizzy" water, could improve their health. Drugstores featured soda fountains, so customers could buy plain soda water and flavored sodas, like Coca-Cola and root beer, along with their medicines." (American Girl, 39)

"Samantha's Friendship Fun" is definitely the book for any American Girl fan who is fascinated with the two bases this book is founded upon: history and etiquette. As an American Girl fan myself, I have come to appreciate the time and effort American Girl has put in to making each book historically accurate, yet with a young character from the past who shares the same hopes, feelings, and dreams that girls today can relate to. Overall, I give this book the grade of 5 and would not hesitate to share it with my 7-year-old cousin.

Book Description

Taking the subject of much lore as the topic of his book, Dunbaugh has written a carefully researched, comprehensive history of the overnight steamboat on Long Island Sound. In the nineteenth century, these steamboats provided the major means of transportation from New York to ports in southern New England or from Boston north to ports on the coast of Maine. Earlier accounts have either focused on the lore or been heavy with statistical data. Dunbaugh here provides a readable narrative history based on solid research. The book's approach is chronological, discussing the early steamboat era, 1815-1835, in the first chapter and the feeder lines developing with the advent of the railroad in chapter 2. Chapter 3 covers the Vanderbilt era of the 1840s, while the next chapter turns to the Great Fall River Line, 1847-1854. Chapter 5 discusses the years from 1854 to 1861, a period of stability, and chapter 6 covers the Civil War years. Chapters on the era of Fisk and Gould and the Depression and Recovery of 1873-1880 follow. The final chapter covers the last decade of the independent lines and of the century. This volume will be of interest to historians specializing in the history of technology, business, or economic history--as well as to those interested in the history of steamboat transportation.

Average customer rating:

Night Boat to New England, 1815-1900.
Edwin L. DUNBAUGH
Manufacturer: Greenwood Press
ProductGroup: Book
Binding: Paperback
ASIN: B000OTPE8A

Book Description

The key to successful sales is going back to the basics: talking, writing, and other nonverbal communication. Sales Talk is a complete program designed to help you improve communication skills through myriad means—from reading more to listening better; and from developing effective presentations to delivering the timely, refreshing pause.

Using his highly effective techniques, longtime sales trainer Len Serafino guides you on how to:

·Convey passion in your pitch
·Use presentation tools to your best advantage
·Make e-mails work for you, not against you
·Convey confidence in your body language
·Write perfect follow-up letters
·Master your public speaking skills

No matter what your level of experience, Sales Talk is an ideal resource guaranteed to be an asset in any sales situation—no matter how challenging.

Customer Reviews:

Great hands-on book for experienced and novice sales person.......2006-07-18

I was looking for a sales training book for my sales staff- which includes highly experienced sales people as well as some who have great potential but have not yet realized that "no" is a good word. This book has something to say and teach all levels of sales professionals. And it teaches it in a way that conveys the author's full understanding of how difficult and how wonderful the job of selling can be.

Highly Recommended!.......2004-03-02

Most books about sales are written by people who have not sold anything in the past decade except their sales courses and their sales books. Few sales book authors have recent experience selling something concrete to the real world. This manual, on the other hand, is written like a speech by a man who got his sales talk training on the job and refined it at Toastmasters. He asks if he can tell us what he wants to tell us before he tells us. He tries several communications techniques, including a few duds that work as speeches given over rubber chicken dinners but bog down in print. Still, the voice of an everyman talking plain about sales language, sales skills and sales foibles is valuable. For its simplicity and useful anecdotes, We recommend this book to beginning salespeople, veterans with declining numbers, corporate communicators and entry level PR types.

Excellent.......2003-06-27

Good hands on primer on how to be successful in sales situations and effective use of all available tools.

Highly recommended & should be required reading for all sales professionals -novice to pros

Book Description

A practical approach to the decision-making process, offering realistic tools to improve skills.

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