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Multifunctionality: The Policy Implications
Organisation for Economic Co-Operation and Development Manufacturer: Organization for Economic Cooperation & Devel ProductGroup: Book Binding: Paperback ASIN: 9264104518 |
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Realizing the Educational Potential of Residence Halls (Jossey Bass Higher and Adult Education Series)
Charles C. Schroeder , Phyllis Mable , and & Associates Manufacturer: Jossey-Bass ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0787900184 |
Book Description
'Must' reading for professionals who work in residential institutions.This book offers an insightful and practical discussion of how the outcomes of college education can be strengthened through thoughtful, educationally rich programs that make residence halls a more integral part of the overall educational experience.
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Cómo medir la satisfacción del cliente : diseño de encuestas, uso y métodos de análisis estadístico
Bob Hayes Manufacturer: Oxford University Press ProductGroup: Book Binding: Hardcover ASIN: 9706134514 |
Book Description
Una de las mayores preocupaciones de las empresas actuales es conocer, de la manera más precisa posible, cuáles son las necesidades reales de los clientes y qué tan satisfechos están éstos con sus productos o servicios. Para obtener ese conocimiento, la estadística se ha convertido en la herramienta principal del mundo de los negocios.Escrita de un modo que plantea principios científicos relevantes de un modo tan claro que cualquier hombre de negocios puede comprender, esta obra ofrece un detalladísimo panorama de los instrumentos estadísticos más precisos que existen para conocer al cliente y cómo ponerlos a nuestro servicio.
Apoyado en diagramas e ilustraciones, a lo largo de los siete capítulos en que se divide el libro, Bob E. Hayes explica cómo utilizar cuestionarios de diversos tipos para determinar las necesidades del mercado y la satisfacción de éste respecto a los productos que se le ofrecen.
Así, además de explicar la enorme importancia que ha adquirido el concepto de satisfacción del cliente en la economía estadounidense, Hayes muestra cómo poner en práctica técnicas de muestreo y de entrevista directa a los clientes; cómo medir la validez y estimar la confiabilidad de las respuestas del público; cómo deben desarrollarse las preguntas incluidas en los cuestionarios de mercadotecnia y qué elementos deben contener; y, en fin, muestra ejemplos de la cuestionarios aplicados a clientes de la industria manufacturera, de servicios y de software.
El objetivo global de la obra es poner el diseño y aplicación de encuestas y métodos estadísticos al servicio del mundo de los negocios, con el propósito de satisfacer las necesidades y deseos del mercado una vez que se les ha determinado a través de instrumentos científicos de probada precisión.
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Como Medir La Satisfaccion Del Cliente/ How to Measure Customer Satisfaction
Nigel Hill Manufacturer: Panorama Mexico ProductGroup: Book Binding: Paperback ASIN: 9683810462 |
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Como Medir La Satisfaccion del Cliente
Richard Gerson Manufacturer: Grupo Editorial Iberoamerica ProductGroup: Book Binding: Paperback ASIN: 9706250751 |
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Cómo medir la satisfacción del cliente
Bob E. Hayes Manufacturer: Gestion 2000 ProductGroup: Book Binding: Paperback ASIN: 848088391X |
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El Secreto de La Calidad Japonesa
L. Saderra I. Jorda Manufacturer: Marcombo ProductGroup: Book Binding: Paperback ASIN: 8426709133 |
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Creating Wealth: Principles and Practices for Design Firms
Ellen Flynn-Heapes Manufacturer: Sparks, the Center for Strategic Planning ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0967569605 |
Book Description
A savvy, succinct approach to creating value and respect in the design industry by one of its gurus, Ellen Flynn-Heapes. She begins by blasting seven commonly-held assumptions that keep us from gaining real ground, including the unquestioned and distracting glamour of expansion and diversification. She also lays out the essentials of industry economics and trends, highlighting those that will prevail well through the internet age.Her research reveals four pivotal wealth-creating behaviors: 1) passionate focus, 2) rigorous client selection, 3) systematic innovation, and 4) high credibility. She illustrates, through examples drawn from well-known firms, how six different company cultures can effectively apply these principles.
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The Embroiderer's Handbook: The Essential Step-by-Step Guide to Creative Stitches and Versatile Techniques
Margie Bauer Manufacturer: David & Charles Publishers ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0715320378 |
Book Description
This encyclopedia of embroidery stitches using stranded threads is a comprehensive reference for every embroiderer. The numerous step-by-step photographs and clear instructions show every stage of working a stitch and make even the most complicated techniques easy to follow. Alongside the stitches are practical hints on using different threads and fabrics, tried and tested tips for the beginner and gorgeous projects using and combining the stitches described in the book. Common problems are solved and suggestions given on choosing and storing equipment, starting and finishing and the use of hoops and frames.More experienced embroiderers will find inspiration and ideas for further experimentation and suggestions for using embroidery on clothing, accessories and in the home.
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Vauxhall Motors and the Luton Economy, 1900-2002 (Publications Bedfordshire Hist Rec Soc)
Len Holden Manufacturer: Bedfordshire Historical Record Society ProductGroup: Book Binding: Hardcover ASIN: 0851550681 |
Book Description
'Liar!' 'Judas!' 'Traitor!' Why was the once popular Managing Director of Vauxhall Motors called these names by his own workforce? This story traces how the once mighty company, Vauxhall, which dominated the Luton economy and South Midlands area, declined. How did Vauxhall rise from a small London engineering company to the peak of its production in the 1960s where its local influence was so powerful that it set the trend for wages and even holidays in the surrounding Luton area? How was it saved from certain bankruptcy in the 1920s, rising to one of the largest car companies in Britain and Europe? How did it decline as a result of the decisions of a large multinational? How could this decision affect the prospects of the once enormous workforce, reducing its presence from over 35,000 employed in the early 1970s to under two thousand in 2002? This is, of course, also the story of the British motor car industry and its decline. The book explores Vauxhall's rise to the 'Big Six' vehicle producers with its car and truck model production, marketing and financial techniques. It also tells the stories of some of the men that made the company a success, whether top management or shop floor workers and unionists.
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Essentials of Media Planning
Arnold M. Barban , Steven M. Cristol , and Frank J. Kopec Manufacturer: McGraw-Hill Companies ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0844235237 |
Book Description
In six concise, highly readable chapters, Essentials of Media Planning explains the key elements behind every successful media program. With an emphasis on the role of media planning in marketing decision making, this practical, hands-on guide is the first step towards structuring a complete and workable media plan for any product or service. New to This EditionCustomer Reviews:
Very succinct and informative!.......2001-01-06
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Marketing and Pr Media Planning, (Essentials of marketing)
Frank William Jefkins Manufacturer: Pergamon Pr ProductGroup: Book Binding: Hardcover ASIN: 0080180868 |
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Marketing and Pr Media Planning, (Essentials of marketing)
Frank William Jefkins Manufacturer: Pergamon Pr ProductGroup: Book Binding: Paperback ASIN: B000OGJDC6 |
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The media factor: An essential ingredient to operational success
James J McHugh Manufacturer: Naval War College ProductGroup: Book Binding: Unknown Binding ASIN: B0006RB4N4 |
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Washington County library media essential curriculum
Roseann W Fisher Manufacturer: Washington County Board of Education ProductGroup: Book Binding: Unknown Binding ASIN: B0006QI0D2 |
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Warning!: May Contain Nuts! absolutely the first definitive review of the incompetent, inadvertent and occasionally illegal world of business in the new Millenium.
Barry J. Gibbons Manufacturer: Capstone ProductGroup: Book Binding: Paperback ASIN: 1841124621 |
Book Description
In Warning: May Contain Nuts we are once again pleasantly immersed in the world which is Barry Gibbons. Following on from his best selling Dream Merchants and Howboys, Barry Gibbons, former CEO of Burger King and iconoclast, gives a hilarious and insightful account of how and why businesses get it wrong! Through a series of droll vignettes, Gibbons takes us on a romp-roaring ride through the next 999 years of corporate mayhem and madness - bad behaviours which affect everyone - from the street sweeper to the CEO in his private jet. Because we're not talking about little blips on a profit and loss statement in a poxy sector of some niche industry.
Business has far more an impact on our daily lives than government or politics. About half of the world's biggest economies are now corporations. From Enron's attempt to bring back the eighties with their excessive greed to Vodafone's loosing millions (that didn't actually exist in the first place) - Gibbons rips into the antics of these once trusted companies. So is it all doom and gloom? Are we destined for failure because of the frolicking these companies get up to - at our expense!? Are there any lessons or optimistic quick turn-around plans of action that Gibbons can share with us? Not really. But Warning: May Contain Nuts makes for some highly entertaining reading. And for the clever among us the lessons are implied. Just don't be daft.
Customer Reviews:
Funny.......2003-11-13
To the point, but somewhat heavy-handed.......2003-08-06
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Health Insurance - A Medical Dictionary, Bibliography, and Annotated Research Guide to Internet References
Health Publica Icon Health Publications Manufacturer: ICON Health Publications ProductGroup: Book Binding: Paperback ASIN: 0597836019 |
Book Description
This is a 3-in-1 reference book. It gives a complete medical dictionary covering hundreds of terms and expressions relating to health insurance. It also gives extensive lists of bibliographic citations. Finally, it provides information to users on how to update their knowledge using various Internet resources. The book is designed for physicians, medical students preparing for Board examinations, medical researchers, and patients who want to become familiar with research dedicated to health insurance. If your time is valuable, this book is for you. First, you will not waste time searching the Internet while missing a lot of relevant information. Second, the book also saves you time indexing and defining entries. Finally, you will not waste time and money printing hundreds of web pages.Download Description
This is a 3-in-1 reference book. It gives a complete medical dictionary covering hundreds of terms and expressions relating to health insurance. It also gives extensive lists of bibliographic citations. Finally, it provides information to users on how to update their knowledge using various Internet resources. The book is designed for physicians, medical students preparing for Board examinations, medical researchers, and patients who want to become familiar with research dedicated to health insurance. If your time is valuable, this book is for you. First, you will not waste time searching the Internet while missing a lot of relevant information. Second, the book also saves you time indexing and defining entries. Finally, you will not waste time and money printing hundreds of web pages.Books:
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