Encyclopedia of Associations Regional, State and Local Organizations: Northeastern States (Encyclopedia of Associations Regional, State and Local Organizations: Vol 2: Northeastern States, 13th ed)

Book Description

The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book.
--New England Journal of Medicine

Renegotiating Health Care presents pragmatic and effective tools for understanding conflict, negotiating differences, and creating a workable balance among those who deliver, receive, administer, and oversee health care. The authors present practical methods and techniques giving all the players the knowledge and skills they need to put their work in perspective and create workable solutions.

Customer Reviews:

Must Reading for Health Care Executives.......2001-12-02

This book is essential reading for any leader in the world of health care. Health care execs are confronted with complex, highly charged negotiation challenges, internal and external, nearly every day. Many of these conflicts can damage lives and corporate finances. The book gives you very practical, results-oriented advice on how to resolve conflicts and move forward.

Dr. Marcus is the nation's leading expert in health care negotiations and conflict resolution, having helped numerous high-profile organizations overcome conflicts and reach mutually productive agreements. This book thoughtfully conveys this valuable expertise.

Excellent principles for conflict resolution.......2001-06-25

Marcus presents a broad spectrum of options for getting through tough times in the healthcare industry. The personable style and ongoing case history make this a very readable presentation.

Marcus teaches us that conflict is not only always present and unavoidable but can be used as a catalyst for good change. He describes differences in types of negotiation, mediation, and arbitration. He is a proponent of interest-based negotiation which is an attempt to improve the lot of the whole by improving the parts. He advocates active listening.

As witness to his sincerity, he dedicates a chapter each to four of the healthcare stakeholders: policymakers, healthcare management, physicians, and nurses. Each of these chapters speaks loudest to its own stakeholder, at once representing them and persuading them to enter into negotiation.

Postitional bargaining is also explored. Marcus does not advocate being a sacrificial lamb.

This book serves as an excellent introduction to the topic of conflict resolution and negotiation. However, in order to engage into the fray, one would also need to continue to study and practice the principles presented.

Although Marcus seems preachy at times and overhopeful at others, he is at least starting to draw the diverse and strong healthcare industry into one place to sit and talk. Hooray for that.

Average customer rating:

The best general undergraduate treatment of operations management-4.5 stars

Mixed - good survey and quan, weaker on soft subjects

Highly over-rated . Full of fluff

Operations Management: Customer Focused Principles
Richard J. Schonberger , and Edward M. Knod
Manufacturer: Richard D Irwin
ProductGroup: Book
Binding: Hardcover

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Strategic Management and Business Policy (10th Edition)

ASIN: 0256215332

Book Description

This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.

Customer Reviews:

The best general undergraduate treatment of operations management-4.5 stars.......2006-01-26

Knod and Schonberger have written the best general text available on production/operations management at the undergraduate level.The text has very good chapters on Capacity Planning(aggregate capacity planning),Scheduling,Design(reliability and serviceability),Quality and process control(especially pp.318-322 on mean and range charts and pp.327-330 on process capability analysis),Inventory control,Timing(waiting lines and queues),and PERT.A minor weakness is that a discussion of the use of the Beta distribution in PERT analysis is omitted from the book.Anyone who covers this book throughly will be very well prepared to take senior level undergraduate courses and graduate level courses in operations management.

Mixed - good survey and quan, weaker on soft subjects.......1999-01-06

Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.

Highly over-rated . Full of fluff.......1997-10-22

If your MBA professor offers Schonberger as the answer to 21st Century Operations Management, seek a transfer quick. Obsessed with a touchy-feeling "quality paradigm", there is not enough meat here to frighten off the most zealous vegetarian. The chapters on "managing projects" and "facilities management" are especially shallow.

Operations Management: Customer-Focused Principles

Average customer rating:

Operations Management: Customer-Focused Principles
Richard J.; Knod, Edward M. Schonberger
Manufacturer: McGraw-Hill Companies
ProductGroup: Book
Binding: Paperback
ASIN: B000OR0NLK

Average customer rating:

Operations Management: Customer-Focused Principles
Richard J.; Knod, Edward M. Schonberger
Manufacturer: Richard D Irwin
ProductGroup: Book
Binding: Paperback
ASIN: B000OR9WHG

Average customer rating:

One of my favorite business plan books, and I read many.

Business Plans That Work for Your Small Business (CCH Business Owner's Toolkit series)

Manufacturer: Toolkit Media Group
ProductGroup: Book
Binding: Paperback

Strategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
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Writing a Convincing Business Plan

ASIN: 0808008587

Book Description

New or existing business owners will find all the essential elements and formulas of a professional business plan, with concrete examples throughout, in this revised guide. Complicated marketing and financial concepts are translated into down-to-earth, practical advice. Included are five updated sample business plans that serve as blueprints for business owners' own plans, with instructions that provide a wealth of detailed information about how a successful small business should operate. Plans are presented for simple, one-person operations, as well as for corporations with many employees. Aspiring business owners learn how to shape a plan to appeal to an intended audience; organize and format a plan in a professional way; describe the ownership, mission, objectives, and keys to success for the business; analyze the business industry, target market, and competition; create a marketing and sales plan; address the important operating processes and personnel issues; create financial statements based on realistic assumptions; and use the business plan as a management tool long after it is completed.

Customer Reviews:

One of my favorite business plan books, and I read many........2006-08-13

I've put together both an Amazon.com guide and booklist regarding business plans, and this book is included in both. In fact, it is listed as one of the top 3 business plan books in my guide. And it would be listed higher in the booklist if the list were not ranked by copyright date rather than content quality. If you are serious about writing a sound business plan for your small business, then definitely get a copy of this book to help you in your endeavor.

Business plans help a small business get off the ground, get financing, and to expand-grow. To do a business plan correctly requires much research and planning, not to mention the effort to write it all up. The book is split into two parts. Part I is an 86-page treatise on the nuts and bolts of business plans. It is really very well written and covers the full range of topics:

1. Product and service description
2. Market analysis, including industry, competition, target customers, and SWOT
3. Marketing and sales plans
4. Financial plans, including balance sheet, income statement, statement of cash flows, breakeven analysis, sales volumes, and profit margins
5. The company summary
6. Operations and management plans
7. How to write it up in 20-30 pages

Part II is comprised of five sample business plans that include:

1. The plan of a young female entrepreneur who wants to start a video production company
2. The plan of a young female entrepreneur who wants to start a coffee cart business
3. Some guys who want to take their knowledge as sprinkler system installers and build a sprinkler installer business of their own and expand upon that into a complete yard-care business that might someday become a home improvement business
4. Some guys who want to be retailers of commercial fitness equipment in a big way
5. Some guys who want to be retailers and service providers for building elevator systems

The first two business plans require minimal start up costs. The third plan requires more than minimal start up costs. And the last two business plans require significant start up costs.

I really liked the book. As a SCORE counselor I recommend it regularly to my "clients." I would have liked the book better if the sample business plans had appeared to be better researched. I also was turned off a bit by the extent of copy and pasting done in the sample business plans. But for all I know, real-world business plans at the entrepreneurial level have a certain "homegrown" feel rather than the polished ones I am used to seeing in large corporate merger and acquisition files.

Book Description

When a musician wants to sit down and play, it's incredibly frustrating to find an intermittent guitar cable, a blown speaker, a bum microphone, or fried headphones. This book explains electronics to musicians, deejays, and sound engineers in an easy-to-understand way.

Includes 111 illustrations that drive the author's points home. Buyers receive two free issues of EQ magazine.

Customer Reviews:

Misleading and ultimately disappointing........2006-06-26

I've bought hundreds of books on Amazon..com and never felt compelled to write a review until I purchased this dud.

I bought this book hoping to gain some knowledge and skill in troubleshooting and making basic repairs of musical electronics but as it turns out it is little more than brief overview of how and why musical electronics work. The actual "fix it yourself" section of the book, (Part 4, Servicing) consists of only 21 pages of the book's 256 total pages and, when all is said and done, does nothing more than to give you some tips on how to identify and fix a bad solder joint! If your equipment's malfunction is something more significant than that you are given some advice on how to take your equipment to the repair shop!

If you want a very basic overview of how your musical electronics work this books has some value but overall this book was a big disappointment and the title is completely misleading.

Book Description

This book examines the relationship between international trade and domestic economic growth in Britain since the eighteenth century. It was during this time that Britain enjoyed first a dominant role in world trade and then, from the outbreak of the First World War, saw its economic strength eclipsed by other emerging international powers. The essays here focus on two central concerns in the history of British economic development in the period: was overseas and colonial trade in the eighteenth century the principal motor of British industrial development? Has the structure of Britain's overseas trade in the twentieth century been one of the factors contributing to the decline of the British industrial economy? In exploring these central ideas, the book examines the evolving structures of British commercial relations, the development and impact of commercial policies and Britain's changing international economic position. The volume contains both general essays which survey current debates and chapters dealing with more specific issues, including, for example, the role of the Atlantic trade in British economic growth in the eighteenth century; the impact of British trade on Continental Europe in the first half of the nineteeth century and the commercial factors which determined Britain's reaction to the founding of the European Community. The collection draws on distinguished scholars, whose work together offers an important contribution to our understanding of Britain's economic development during this pivotal period and to the wider debate on the relationship between trade and economic growth.

Average customer rating:
Integrated Advertising, Promotion, Marketing Communication and IMC Plan Pro Package, Second Edition
Kenneth E. Clow , and Donald Baack
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback

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This volume takes a broader approach than Advertising or Promotions surveys and gives readers an integrated learning experience by incorporating Internet exercises and a Building an IMC Campaign project, with free Advertising Plan Pro software in every copy. The volume addresses integrated marketing communications, corporate image and brand management, consumer buyer behavior, business-to-business buyer behavior, promotions opportunity analysis, advertising management, advertising design, both theoretical and executional frameworks, IMC promotional tools and integration tools. For marketing professionals and ad agency account executives.

Book Description

The rapid pace of technological innovation and the effects of the Information and Communications Technology (ICT) revolution have resulted in dramatic changes on a global scale, from the empowerment of the individual to the spawning of global markets. From the business perspective, the widespread deployment of Information Technology (IT) has resulted in many organisational changes and the development and use of new management and business processes. An important challenge for today's manufacturing organisations is to be able to anticipate the impact of investments in new (frequently IT-based) manufacturing technologies and programmes. Ideally, management needs to be able to identify and articulate the many ways in which investment decisions influence their organisation - in terms of performance across a range of measures. Furthermore, in today's manufacturing environment, it is increasingly necessary that a close relationship exists between manufacturing decision making and corporate business strategy, so that manufacturing decisions complement and are fully aligned with the organisation's strategic objectives.
Strategic Decision Making in Modern Manufacturing introduces and explains the AMBIT ( Advanced Manufacturing Business Implemen Tation) approach, which has been developed to bridge the gap between strategic management considerations and the operational effects of technology investment decisions on the manufacturing organisation, so that the likely impact of new manufacturing technology and/or programme implementations can be evaluated, anticipated and accurately predicted. The AMBIT approach focuses specifically on the non-financial aspects of such investment decisions and offers an approach that allows a manager, or more frequently a management team, to understand the impacts of a new technology or a new programme on the manufacturing organisation in terms of manufacturing performance.
The prediction of future trends and patterns is a very imprecise and ambiguous activity at the best of times. Yet despite such ambiguity, managers need to be forward looking. They need appropriate tools and approaches to help them anticipate the future. Thus, whilst the pages of organisational history may be filled with anecdotes about organisations that failed to "predict" the future, it is the challenge of today's organisations to evade such a fate. The AMBIT approach delineated in this book has been specifically developed to anticipate the future by analysing the impact of managerial decisions.

Book Description

The outpatient coding guidelines are designed to help the coder with coding issues in the outpatient arena. Includes tips on ICD-9-CM outpatient coding guidelines. Provides help in determining CPT Outpatient Evaluation and Management codes.

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