Fitzroy Dearborn Encyclopedia of Banking and Finance

Book Description

Use these guides to form the basis of your staff development program. Here are tools to help teachers: 1. establish successful discipline techniques, 2. mentor and motivate inexperienced staff, 3. work with parents to solve behavior problems, and 4. train aides and classroom volunteers.

Book Description

It may not surprise you to learn that seventy percent of cross-border joint ventures fail within the first three years. But did you know that the reason most commonly cited by transnational executives for this phenomenal failure rate isn't geopolitics, global competition, or economic volatility, but culture clash? As one frustrated transnational manager quipped, "How are you supposed to get all your ducks in a row when half of them think they're turtles?"

Why, despite the vast sums spent each year on cross-cultural executive training, do so many well-laid business plans continue to fall apart under the strain of cultural differences? Author Sheida Hodge finds the answer in the training itself, which typically focuses on "the ten percent of the iceberg above the surface-how to bow or shake hands, whether to cross your legs, what gestures to use." Much more dangerous is "the ninety percent of the iceberg that is under water"-the deep-seated cultural values on which unsuspecting executives routinely founder.

In this book, as in her world-renowned training courses and seminars, Hodge departs from the common practice of drilling readers in the do's and don'ts of doing business in various cultures. She concentrates instead on helping you build cross-cultural competence by acquainting you with the basic values, beliefs, and biases that inform the business styles in most Asian, Latin American, and European cultures. Rather than simply offering tips on how to eat and what colors to wear-which do appear, in abundance, throughout the book-she coaches you in a proven set of strategies and skills that will enable you to successfully navigate the people dimension of doing business virtually anywhere in the world.

For Hodge, learning to see past one's own cultural hobbyhorses-while avoiding getting trampled by everyone else's-is the first big step toward succeeding in global business. Thus, most of her discussions of specific cultural differences start by exploring values and business practices that seem "natural" to North Americans, and go on to show how they differ from values and practices in other cultures. To better illustrate her points, she has included anecdotes throughout told by managers from North America and around the world that provide vivid, sometimes hilarious, object lessons in how minor cultural frictions and misunderstandings can mushroom into major business disasters.

A complete guide to building solid cross-border business relationships, Global Smarts is must reading for all managers and entrepreneurs in today's global business world.

Proven strategies for breaking down cultural barriers and building prosperous business relationships anywhere in the world

American executives need to know how to communicate effectively with their associates around the world to remain competitive. In Global Smarts, Sheida Hodge, a successful international entrepreneur and one of the most sought-after cross-cultural business trainers, shares her proven strategies for successfully dealing with such issues as language barriers, culture shock, international negotiation tactics, and how to establish trust on a cross-cultural basis.

Unlike other authors who merely list the various do's and don'ts of doing business in specific regions, Hodge helps you to develop a high degree of cross-cultural competency that translates into an unbeatable competitive edge, virtually anywhere in the world. Packed with practical insider tips and eye-opening anecdotes from cross-cultural managers from the United States and other countries, this thoroughly engaging guide is an indispensable resource for anyone doing business in today's global business world.

Customer Reviews:

excellent book........2004-03-09

My prof, probably A Reader from Rockford, assigned this book as our cross cultural text book. Definitely a good read. It completely changed my point of view on many aspects of international business, and made me more passionate about my major.

An Alternative Textbook.......2001-10-13

I teach a college course on cross-cultural business, and I have used this book as one of my textbooks for the past 2 years. It is an engaging, practical, non-theoretical, hands-on description of the effect of culture on business practices, with plenty of stories from real-life people and pragmatic advice. I assign a chapter a week, and there is more than enough in 1 chapter to spend an entire week of class on, even though the chapters are not very long. My students love it!

Dense and Delightful.......2000-08-23

Dense and delightful are paradoxical words that come to mind on reading Sheida Hodge's compendium of Global Smarts, a new book aimed at US Managers going abroad or working across cultures. Its 246 pages are a granola bar packed with nutritious examples that help the ethnocentric business professional taste the reality and consequences of cultural difference. The breadth of the book is surprising, given its size. It touches on just about everything, and does so in a hands-on, practical way.

Hodge briefly sets up the case for why we should busy ourselves about culture by surveying its critical role in business success and failure in the age of globalization. She offers no extensive intercultural theory. It lurks in the background, but is almost transparent to the end user. While there is the obligatory chapter on "What is Culture?" it is a scant 7 pages long.

The rest of the book is how to: how to manage everything from entertaining to expatriation and culture shock, how to communicate and negotiate, and even how not to take a bribe. She explodes myths about women abroad. Hodge may venture into the university from time to time in real life, and her tools as a trainer often show up in the illustrations, but it is clear that she has both feet solidly planted in the world of making it work.

Often a touch of humor, always a carefully chosen short anecdote to bring a point home-these in themselves are Global Smarts, as modeled in the book. It is definitely written for US Americans, at least if one defines them as people coming from or framed by the dominant values of the US business world. It talks their language, even at times their slang. Of course, US Americans are very, very diverse, but if we assume that those who are part of a culture, though they may not be always hold or act out its values, at least recognize them, then the target audience is right for the book.

Global Smarts is too rich to absorb in a sitting--even on the non-stop from Chicago to Seoul--though a worthy companion for the flight. Rather than breaking new ground per se, the book applies mature intercultural knowledge to common and critical situations, and that will break new ground for many US businesspeople.

No doubt more books on succeeding globally will be written, but, in a sense, this one sums up both the possibilities and the limitations of the print medium. As a book, it is a personal, engaging, and satisfying individual experience. On the other hand, despite a good index, it is just begging to be an online resource, with the anecdotes turned into vignettes, with interactive ways of testing comprehension and reactions and comparing ones experiences and feelings with others, and hypertext to take you where you need to learn, instantly.

Global Smarts, A Great Read!.......2000-06-15

Great insights and guidelines for those with international business responsibilities. Interesting and often humorous anecdotes. The ultimate guide for doing business abroad. I really enjoyed this book!

Berlitz Global Smarts: The Art of Communicating and Deal Making Anywhere in the World

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Berlitz Global Smarts: The Art of Communicating and Deal Making Anywhere in the World
Sheida Hodge
Manufacturer: John Wiley & Sons Inc
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books
ASIN: 047143325X

Global Smarts: The Art of Communicating and Deal Making Anywhere in the World

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Global Smarts: The Art of Communicating and Deal Making Anywhere in the World
Sheida Hodge
Manufacturer: NY
ProductGroup: Book
Binding: Hardcover
ASIN: B000MUBF02

Book Description

For anyone interested in learning more about the various quality philosophies - from executives to students - this book offers a glance at the contributions of each of the quality gurus and methods for bridging the chasm between theory and practice. By tracing the history and development of the quality movement, it concisely compares and contrasts each theory and places it in a modern context.

The author takes these philosophies one step further by synthesizing them into a uniform effort called "The Rings of Management." Composed of four areas, this revolutionary idea confirms the importance of:

* Fostering an atmosphere for continuous quality improvement.
* Establishing and communicating a vision of the company's long-term strategy.
* Utilizing tools for the improvement and innovation of processes,products, and services.
* Developing teamwork, leadership, and empowerment to enable all employees to become managers of their own processes.

This powerful and practical approach gleans the best from the world's great quality theorists and offers an edge in today's dynamic business environment.

Book Description

"This book is a 'must-have' for any company interested in knowing more about its market. It contains very practical and proven strategies for powerful results." -- Fred Gerdes Director Business Services & Events Greater Seattle Chamber of Commerce "This easy-to-read book answers a lot of questions and will make future research projects for us much less expensive-and much more effective." -- Carol Matheson Marketing Manager Pacific Northwest Ballet "In today's marketplace, research is a tactical necessity, and this book is a wellwritten 'how to' on the subject. I would have saved myself time, money, and frustration had I read it before attempting the research projects I've done in the past two years. Even the most experienced marketing professional will learn something new from the AMA Complete Guide to Marketing Research for Small Business. -- Jonna Lee Hough National Director of Customer Service AEI Music Network, Inc. "A much-needed book. It is equivalent to a top-quality marketing research course or textbook, but it is presented in a user-friendly, easy-to-follow format for business owners and managers. Examples and guidelines are excellent." -- Sharon Galbraith, PhD Assistant Professor of Marketing Seattle University "One of the most important messages in this book is that any business, regardless of size, can easily gather the information necesary to make informed business decisions. Businesses that follow the step-by-step approach presented here will learn about their business environment with a relatively low dollar investment. Research does not have to be complicated. The AMA Complete Guide to Marketing Research for Small Business proves it. -- Harriet Gallu Manager, Research Services Kelly Services, Inc.

Customer Reviews:

The emphasis of the title should be on retail small business.......1998-08-18

I was somewhat disappointed with the books information. Although I do market research for a small company I was looking for some helpful hints and frankly did not get that much from the book. The book is oriented twoards a retail establishment and while there were some good examples used in the book, they were not applicable to a manufacturing company. This book would be appropriate for someone about to start a business. The writing is simple to follow with some good suggestions for starting research but for a business searching for new markets or new approaches this would not be adequate.

Book Description

Founded in 1624, the Cutlers' Company of Hallamshire has played a crucial role in the history of Sheffield, as supervisor and regulator of cutlery and steel trades in "the steel capital of the world." This book, written by noted scholars and experts, provides a history of the company and its
activities.

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The Market Segmentation Workbook: Target Marketing for Marketing Managers
Sally Dibb , and Lyndon Simkin
Manufacturer: Int. Cengage Business Press
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
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This workbook explains the key aims behind the segmentation process and shows how to build up a strategy for identifying and targeting segments effectively.

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Richard Ebeling's insightful and highly readable book explains and applies the ideas of the Austrian economists to a wide range of contemporary public policy issues. He combines intellectual political-economic history with the modern Austrian theory of the market process to challenge the premises and uses of mainstream neoclassical economics.

He shows the continuities between the positive contributions of the classical economists and the Austrian's in contrast to the neoclassical conceptions of man, the market economy and theory-formation for policy applications. Particular emphasis is given to the Austrian view of the human actor as creative innovator and planner who changes his world to improve his circumstances, in comparison to the neoclassical idea of man as a passive economizer within given constraints. The Austrian approach is applied to the problems of the regulated economy, socialist central planning, the welfare state, monetary policy, international trade, and the hundred-year conflict between classical liberalism and collectivism.

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Book Description

This text presents the major principles of life and health insurance law in a manner that will allow students without legal training to readily understand them. The purpose of this text is to educate students to recognize legal problems so that they can seek advice from legal counsel. The LOMA edition will be the only version of Crawford that we offer. If universities are interested in using this version, we will need to work with the Custom Publishing Department to have the cover of the text altered. The textual information can be utilized as it is. New material concerns court oversight of lawyers, market conduct, the new NAIC Life Insurance Illustrations Model Regulation, genetic information, the constitutionality of punitive damages, state statutes limiting punitive damages, the Federal Health Insurance Portability and Accountability Act of 1996, minimum premium plans, self-funded plans, stop-loss contracts, managed care organizations, utilization review, case management, health care fraud, the NAIC Model Variable Contract Law, qualified assignments of liability, Internet advertising, race discrimination, and age discrimination. Discussions of laws that have been repealed, reversed, or overruled, have, of course, been deleted from this edition.

Customer Reviews:

Easy Reading.......2001-07-08

This book is the third level (not including ACS) in obtaining your FLMI designation. Of the LOMA books I have studied, this has been the easiest reading. The case studies in the book were easy to understand. This book is well written and very interesting. If studied/read all the way through, you will receive a vast knowledge of insurance and how federal/state laws play a part in the insurance world.

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Andrew McGee
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Janice E. Greider/William T. Beadles
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