Germany's Top 500 2003: A Handbook of Germany's Largest Corporations (Germany's Top 500)

Book Description

The top names in school reform offer steps to solve organizational problems that limit student achievement!

The National Education Association’s KEYS Initiative (Keys to Excellence for Your Schools) is a powerful program that can transform the teaching profession and schools. The Keys to Effective Schools brings together some of the best thinkers in education to show educators at all levels, policymakers, and parents how to apply the lessons learned from KEYS research: how to change a school’s structure and organization to improve the quality of teaching and learning.

Contributors include:

Michael Fullan, Educational Reform as Continuous Improvement

P. Karen Murphy, Patricia A. Alexander, The Learner-Centered Principles

Fred M. Newmann, Achieving High-Level Outcomes for All Students

Judith Warren Little, Professional Communication and Collaboration

Eva L. Baker, Teacher Use of Formal Assessment in the Classroom

Lorna M. Earl, Assessment As Learning

Ann Lieberman, Lynne Miller, Transforming Professional Development

Linda Valli, Willis D. Hawley, Designing and Implementing School-Based Professional Development

Kenneth Leithwood, Organizational Conditions to Support Teaching and Learning

Richard F. Elmore, Local School Districts and Instructional Improvement

This effective book is an integral resource that will take you to the next level of educational excellence.

The Keys to Effective Schools Educational Reform As Continuous Improvement

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The Keys to Effective Schools Educational Reform As Continuous Improvement
Willis D. Hawley
Manufacturer: NY
ProductGroup: Book
Binding: Paperback
ASIN: B000N7GAVI

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The Changing Face of Chinese Management (Working in Asia)
Tang Jie
Manufacturer: Routledge
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
General | International | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
Negotiating | Management & Leadership | Business & Investing | Subjects | Books
All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
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Harvard Business Review on Doing Business in China (Harvard Business Review Paperback Series)

Management in China during the Age of Reform (Cambridge Studies in Management)

China Shakes the World: A Titan's Rise and Troubled Future -- and the Challenge for America

Management Skills for Everyday Life: The Practical Coach (2nd Edition)

ASIN: 0415258472

Book Description

Chinese management has experienced a dramatic change in recent years. However, established ideas about Chinese management are often oversimplified or outdated. This book provides a much-needed, realistic and up-to-date portrait of Chinese business today and of how it has changed over the last decade. It is a portrait that reveals an intriguing mixture of the old and the new, for while certain features can be traced deep into China's past, others have changed beyond recognition. New forms of enterprise and new ways of conducting business have emerged. Jie Tang and Anthony Ward capture this complexity and present it in an accessible and wholly user-friendly format.
Alongside a discussion of the social and economic forces shaping management, Jie Tang and Anthony Ward provide a wide variety of interview material and case studies, much drawn from their own extensive interviews with managers and from observations within Chinese enterprises. The result is a fresh insight into the mind of the Chinese manager. With China representing a huge economy, and recently joining the World Trade Organisation, the country is now a topic of constant interest in the business world. This book will be of enormous practical help to practitioners and students alike.

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The Changing Face of Chinese Management
Jie/ Ward, Anthony Tang
Manufacturer: Routledge 1/1/2003
ProductGroup: Book
Binding: Hardcover
ASIN: B000MBZVDS

Book Description

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequences for the customers. Customer Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining this requirement. Using graphics, charts, and real data with examples drawn from the author's own experiences, Customer Satisfaction Measurement Simplified will guide you through the process of implementing a customer satisfaction measurement process to help your organization meet ISO 9001 certification.

Customer Reviews:

Tries too much and achieves too little.......2002-07-16

This book's premise seems simple enough. The 2000 ISO:9000 standards differ from previous ISO:9000 standards in that they require a greater focus on the customer. Companies going for certification need to demonstrate that they have systems in place for identifying customer needs, measuring the extent to which those needs are being met, and making improvements where necessary. At first glance, this book appears to be an attempt to help companies qualify for certification by explaining how to measure customer satisfaction in a way that satisfies the standard.

In an apparent attempt at simplification, the implicit assumption is made that the reader knows nothing about ISO standards or customer satisfaction measurement. Since customer satisfaction measurement relies on an understanding of research methods and statistics, there seems to be a similar assumption that the reader might not know anything about those either. And that's the crux of the problem. ISO standards, customer satisfaction, research methods and statistics are all big topics in their own right and deserving of at least a full book's worth of explanation.

I'm not sure that any single book could do justice to all of those topics simultaneously, but I know this one does not. I suspect that the amount of detail included would overwhelm a person who truly didn't know anything about any of those topics before picking it up. On the other hand, the book does not provide enough detail to be useful to those who do have knowledge of at least some of the topics. Also, the fact that so much is included would make it easy to lose the forest among the trees. For example, the section on reporting results is longer than the section on identifying customer requirements, but of course if you've done a bad job on the latter, the former is a waste of time.

To make matters worse, the book is cluttered with boxes and lists named things like `step-by-step' and `checkpoints.' These are interspersed throughout the text, and while they may have been an attempt at clarity or simplicity, the result is just the opposite. They make the book seem even more disjointed.

If you just want to know about measuring customer satisfaction, you would be much better off buying the book with that title by James H. Myers. If part of your reason for wanting to know about measuring customer satisfaction is to put systems in place to meet the ISO standard, you would be better off buying the Myers book plus one of the more recent general books about the ISO standards (since customer focus was one of the major changes to the standards, all new ISO books discuss this issue).

A major key to ISO 9001:2000 certification.......2002-04-22

There is a single sentence in the new ISO 9001:2000 requirements that makes this book essential: "Customer perception, as to whether customer requirements have been met, shall be monitored". This book's sole purpose is to provide you with ISO 9001-friendly techniques for meeting the requirements in that sentence. The author provides a clear, 7-step process for tackling that daunting task:

(1) Identify your customers.
(2) Identify their requirements. (Maps to ISO requirements 5.2, 7.2.1).
(3) Determine what you're going to measure, and how.
(4) Measure satisfaction based on step 3. (Maps to ISO requirement 8.2.1).
(5) Analyze the data. (Maps to ISO requirement 8.4).
(6) Report the results.
(7) Communicate the results and employ continuous improvement methods. This complies with the change from the 1994 version in that continual improvement is now required, where it was only implied in the 1994 version.

What makes this book so valuable is that it reduces the complexities for meeting each of the requirements using the process to a series of steps in each process stage. Each chapter contains a summary of the goals, then gives step-by-step procedures needed to attain the goals, and identifies the deliverables that must be produced. This sounds simple on the surface. In reality implementing customer satisfaction requirements management, measurement and continuous improvement is a complex undertaking that not only touches virtually all parts of an enterprise, but also mandates a change in corporate culture.

Additional value in the form of worksheets and checklists covered in the appendices (and provided in electronic format on the CD ROM) make this book absolutely essential to any company that is pursuing certification (or are re certifying under the 2000 version).

Additional features of this book include: the author's extensive experience in customer satisfaction management is condensed into this reasonably short book, the book layout makes it easy to follow and find information, and the straightforward manner in which necessary information is presented. This is the only book, to the best of my knowledge, that solely focuses on this aspect of ISO 9001:2000. Fortunately, it covers all of the essentials and leads you step-by-step through the process of meeting this important set of requirements. I personally believe that it's the key to getting certified under the 2000 requirements because of the scope and magnitude of effort that is required to comply with a seemingly innocuous requirement that can be a major barrier to achieving certification.

Book Description

If you reach more customers, you reap more profits. But how can you do this effectively when you run your own show? Teaching entrepreneurs how to develop ongoing marketing strategies is the focus of Marketing for the Self-Employed. Author Martin Edic, a successful self-employed small business owner for over sixteen years, writes from his own experience when he advises that the most important aspect of marketing is a marketing attitude. Readers will learn all about this and much more, including: Setting goals
Creating a marketing plan
Producing effective materials
Selling yourself
Time management This book is organized into three main sections that are designed to guide the small business owner to marketing success. Sections one and two show business owners how to develop their marketing plan and how to best utilize the tools of the trade. Section three covers the issues of time and money, including such topics as competition and pricing, profits and profit centers, and follow-up and referral. Whether consultant, painter, editor, or mechanic, this simple straightforward, and easy-to-follow guide will enable any business owner to make sound marketing decisions from the very begining. About the Author Martin Edicis a marketing consultant and small business owner with sixteen years of marketing expeience. He is the author of Small Business Toolkit: Sales for the Self-Employed (the companion to this book, also from Prima).

Small Business Toolkit - Sales for the Self-Employed (Small Business Toolkit)

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Small Business Toolkit - Sales for the Self-Employed (Small Business Toolkit)
Martin Edic
Manufacturer: Prima Lifestyles
ProductGroup: Book
Binding: Paperback

General | Job Hunting & Careers | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Systems & Planning | Management & Leadership | Business & Investing | Subjects | Books

General | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

Home Based | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
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Small Business Toolkit - Marketing for the Self-Employed (Small Business Toolkit)

ASIN: 0761505938
Release Date: 1997-01-15

Book Description

When you are self-employed, you are the business! Because your success is often based on your relationships with clients, suppliers, and the community, sales skills are essential. However, many self-employed people are not secure or comfortable with their selling abilities. In Sales for the Self-Employed, author Martin Edic reveals to readers his six step action process that ensures every sale.
Writing from his own experience as a small business owner, Edic explains that many people dislike sales because of a general misunderstanding about what sales really is. ?Selling is not talking people into things they don?t want,? says Edic, ?selling is offering them solutions to problems they face and making it easy for them to acquire these solutions.?Edic includes information about prospecting, customer profiling, telephone sales, follow-up, and improving your product. Other chapters include:

First Contact
Fear and Rejection
Your Sales Plan
NegotiationDivided into three sections, Sales for the Self-Employed is a sales-instruction guide for both the non-sales professional and the professional with substantial sales experience.
About the Author

Martin Edic is a marketing consultant with sixteen years of sales experience. His previous book, Marketing for the Self-Employed, a companion to this book, is also from Prima.

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Men at work: labourers and building craftsmen in the towns of northern England, 1450-1750.: An article from: Labour/Le Travail

Manufacturer: Canadian Committee on Labour History
ProductGroup: Book
Binding: Digital

General | England | Europe | History | Subjects | Books
ASIN: B00098DRKS
Release Date: 2005-07-28

Book Description

This digital document is an article from Labour/Le Travail, published by Canadian Committee on Labour History on March 22, 1998. The length of the article is 1100 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Men at work: labourers and building craftsmen in the towns of northern England, 1450-1750.
Publication: Labour/Le Travail (Refereed)
Date: March 22, 1998
Publisher: Canadian Committee on Labour History
Issue: 41 Page: 306-8

Article Type: Book Review

Distributed by Thomson Gale

Book Description

This book is an important and original account of life in the new lean production workplace - the car industry where it all began. It brings together the two emblematic features of the 20th century: a working class meant to topple the social order, and a product that largely provided the developmental model of that same order. This book is neither a retrospective assessment nor a prediction for the future: it reveals what has changed and what has remained the same, in a workplace that remains a major part of the makeup of our society.

Book Description

Designers and advertisers continually have to interpret design briefs, produce new solutions to familiar problems and work to keep their clients' brands high in the public consciousness. This highly informative guide brings together for the first time discussions and case studies that illustrate the working methods of major advertising and graphic design firms. Each chapter explores a different theme of 'problem solving', and concludes with a case study to illustrate a particular solution in detail. Themes include: producing innovative work, avoiding repetition, standing out in the market place, reinventing a tired brand, communicating essential facts in a culture of information overload, keeping a brand young and trendy, dealing sensitively with propaganda, the use of shock tactics, and word-based advertising in a world over-run with images and sound-bites. Examples featured are taken from classic and contemporary international advertising. Designers and agencies whose work is discussed in the book include Chermayeff and Geismar, Saatchi and Saatchi, BMP, Minale Tattersfield, Derek Birdsall, Niklaus Troxler, Bob Gill, Wieslan Walkuski, Makoto Saito, Paul Fishlock and Pentagram.Michael Johnson is creative director of Johnson Banks, which was voted most creative consultancy in Britain in 1999. He is Chairman of Education for British Design and Art Direction (DAD) and lectures regularly on design theory and practice.

Customer Reviews:

Expectation Exceeded.......2006-01-11

This turns out to be a new favorite. Lots of great insight.

Problem Solved? Yes and no........2003-11-20

In his first book, Michael Johnson has compiled and commented on a vast array of innovative and effective adverising and design, as well as some no so effective work - this is a strong point in the book - as we often learn more from mistakes than we do from achievements.

The book itself is very well designed, with a very coherent layout, lovely paper, and excellent printing and colour reproduction.

Johnson's writting style is easy going and at times witty, he is an informed designer and pens some great commentary throughout the book on what works and what doesn't.
My only problem was this: the commentary by Johnson only goes so far. It's more than enough information for the casual reader, but for graphic design or advertising students and proffessionals, it may seem like the nitty-gritty of the creative process is not revealed enough. Admittedly, with so many examples given in Problem Solved, this would be impossible.

Hopefully Johnson will do another book with fewer design pieces and more talk with the designers.

An excellent, eclectic survey.......2003-04-02

By avoiding the temptation to plug his own firm's work, the author has the freedom to compile a surprising and thought-provoking gallery of design being used to solve real-world problems. The section on design, nation and politics is particularly strong, but throughout there are examples of creative and inspiring design that also does the job. As a bonus, it's engagingly written, entertaining, and well laid out.

Book Description

Security breaches, theft, and lack of resources due to natural or man-made disaster are all forms of corporate loss. The Handbook of Loss Prevention and Crime Prevention, Fourth Edition, shows how to avoid or minimize these losses with a wealth of practical information.
This revised volume brings together the expertise of more than 40 security and crime prevention experts who provide practical information and advice. The Handbook continues to be the most comprehensive reference of its kind, with the Fourth Edition covering the latest on topics ranging from community-oriented policing to physical security, workplace violence, information security, homeland security, and a host of special topics. It is a must-have reference for managers and security professionals.

* Covers every important topic in the field, including the latest on high-tech security systems, homeland security, and many specialty areas
* Brings together the expertise of more than 40 security and crime prevention experts
* Each chapter provides a wealth of practical information that can be put to use immediately

Customer Reviews:

Essential Referencing Guide.......1997-09-30

A must for anyone who regularly needs to reference security related material. The Handbook of Loss Prevention and Crime Prevention is a comprehensive manual covering all aspects of Security and I highly recommend it to you.

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