Success from Home: The Wordprocessing Business

Book Description

At a time when the demand for competence is rapidly increasing, administrators need to be able to lead their schools to academic success. This new guide shows how! Learn to become the kind of competent educational leader who's always in demand. You see how to acquire what it takes to solve problems, inspire staff and students, and empower others for success. Within the pages of this guide are the means to developing a personal professional growth plan that really works. You get a systematic way to gauge your current level of competence, a process to follow to become more competent, and a formula for professional advancement. Through each and every chapter you are guided into a deeper understanding of the meaning of competence -- you learn assessments to help you more fully understand your personal competence level -- and you're armed with strategies, tactics, and prescriptions to elevate your competence level. Whether your want to develop your professional growth plan simply for your own benefit, or to use it to meet district or state mandated procedures, this guide gives you everything you need. It's your complete roadmap to professional competence! For school leaders.

Customer Reviews:

A must read for leaders serious about professional growth.......2000-06-10

This book helped me discover my leadership strengths and derailers. I wish I read this book five years ago. I now have a clear insight as to how my personality style adds to and detracts from my leadership capability. I also understand my decision-making style. This book will allow anyone who is serious about leadership a chance for self evaluation. Best of all, it provides a clear description in developing a personal growth plan.

Leadership through Excellence: Professional Growth for School Leaders

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Leadership through Excellence: Professional Growth for School Leaders
Raymond L. Calabrese
Manufacturer: Allyn & Bacon
ProductGroup: Book
Binding: Paperback
ASIN: B000OONJ5A

Book Description

Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site observation of the strategies and practices of such companies as Mary Kay Cosmetics, Tattered Cover Book Store, Longo Toyota & Lexus, Lakeland Regional Medical Center, and Hard Rock Cafe, Berry has constructed a dynamic new framework for improving service. This framework provides a roadmap for implementation found nowhere else in the service quality literature. In every chapter Berry draws on his twelve years of research in service quality to explain each part of the framework in detail. He provides rich insights and inspiring examples of great service -- including numerous examples unique to this book as well as the classic success stories of USAA, Taco Bell, and many more. Berry shows that a company must (1) develop service leadership skills and values -- a concept substantially different from developing general leadership; (2) build a service quality information system; and (3) create a comprehensive service strategy based on the four principles of great service: reliability, surprise, recovery, and fairness. He demonstrates how these four principles, when adopted by the leadership and infused into the systems of a service company, are the building blocks of the framework and form the anchor for implementation. Berry shows how the "artistry" of great service can be systematically created from this foundation through a company's organizational structure, technology, and often under utilized human resources assets.

Customer Reviews:

Insights and counsel even more valuable now than ever before.......2006-08-25

I recently re-read this book (1996) and Berry's subsequently published Discovering the Soul of Service (1999), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more valuable - now than they were when Leonard Berry wrote them. That is amazing...and commendable. In this volume, he presents what he characterizes as "a framework for action" to provide and then sustain great service. The word "sustain" is critically important. Those organizations whose people always provide great service (e.g. Nordstrom, Ritz-Carlton, The Container Store) consider perfection break-even.

Berry carefully organizes his material within 13 chapters. In the first, he introduces the aforementioned "framework for action" (Exhibit 1-1 on page 5); in the last, he shares his thoughts about "the artistry of great service." As he convincingly explains, great service is both an art and a science...and is the result of several factors which include a total commitment, enterprise-wide, to specific principles. "The purpose of this book is to teach the lessons of service quality [begin italics] implementation [end italics]. The book focuses exclusively on [begin italics] how [end italics] to improve service quality." With regard to the aforementioned principles. Berry observes that customers are most likely to do business with companies that "are reliable, excellent in interactive service, prepared to cover if the service fails, and eminently fair. These principles are the essence of service excellence." And they always will be.

I especially appreciate Berry's focus on real-world situations in which these principles are clearly demonstrated. Specifically, in a variety of companies which include Longo Toyota and Lexus, Mary Kay Cosmetics, Hard Rock Café, Lakeland Regional Medical Center, Bank One Texas Trust Division, and Harold's. These exemplary organizations illustrate how to deliver great service, one customer at a time, day after day, month after month. Of course, that is not easy to do. "Nothing in this book suggests that the excellent service journey is easy. It is not. But it is immensely rewarding, not just financially, but spiritually. Excellence nourishes the soul."

In the final chapter, Berry explains what "the artistry of great service," not only to customers and service-providers but indeed to entire organizations and even industries. With the passion of an evangelist but with the precision of a surgeon, he reviews all of the essential ingredients of great service. They include leadership enterprise-wide, a fundamental belief in human potential, having a reason for being...and doing, informed decision-making, collaborative, and an inspiration to excel. Are these "old fashioned values"? Of course. But keep in mind that Fortune magazine's annual list of the most profitable companies includes the names of many which are also on its annual list of the most highly admired companies. Year after year. That is not a coincidence.

Berry's thinking is so clear and his insights are so sound that this book (although written more than ten years ago) will continue to guide and inform any organization's efforts to complete its "journey" from good to great service, whatever the size and nature of that organization may be.

An Always Actual Framework To Action!.......2003-03-30

Even though this book was first published on 1996, the framework presented by Mr. Berry to achieve Extraordinary Customer Service is still valuable and actual. It has 13 chapters and each one gives a pure meaning of every treated subject. It's not another Customer Service book...It's an strategy customer service book.

Mr. Berry's insights can be applied from Face to Face to Call Center environments and it's a must-read to Top-Executives that have started a company focus change and are wondering why it's the innitiative failing or getting down the hills. The answers could probably be: Your company it's not competing for talented people, has not embrace the technology, has not empowered your front line teams or the most elementary one...maybe have not created yet a Customer Service strategy since the beginning (Of course, where everyone in the company was included, not only you). All this answers are ON GREAT SERVICE.

Extraordinary book.

BERRY SE LUCE.......2000-01-16

LEONARD BERY SE CONSAGRA COMO UNO DE LOS PRINCIPALES AUTORES SOBRE EL SERVICIO Y LA MERCADOTECNIA DE SERVICIOS. MEJORAR LA CALIDAD DEL SERVICIO AL CLIENTE ES HOY UNA PRIORIDAD Y BERRY ES UN VISIONARIO DE ESTO. NO LO DEJEN DE LEER.

On Great Service: A Framework for Action

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On Great Service: A Framework for Action
Leonard L. Berry
Manufacturer: Free Press
ProductGroup: Book
Binding: Paperback
ASIN: B000O8V4BM

Book Description

This new and refreshingly simple approach to strategy development emphasizes the pursuitof business opportunities as a way to generate growth while escaping the strategic planning "tyranny." Leading strategy thinkers are quite aware of the shortcomings of strategy concepts when changing times make it difficult to plan. This book describes an original and new step-by-step opportunity approach to changing strategic direction. The book presents five exciting case studies of companies that have all made remarkable changes in strategic direction and have achieved exceptional results. The cases show that changes in strategic direction do not occur from strategic planning but rather from the pursuit of business opportunities. The book provides inspirational reading for business managers as well as academicians. Peter Skat-Rrdam is business develoment manager at the Falck Corporation, a European rescue services and security group. Previously, he has held other management positions in Europe and the U.S. The book was written while the author was at INSEAD, in association with Dan Muzyka of INSEAD and Anker Nielsen, Ernst & Young Management Consulting.

Customer Reviews:

An excellent guide and toolkit for opportunity development.......2000-08-23

I am always impressed by business books written by Scandinavian authors. This particular business book is one of the very few business titles I have come across so far.

Although written from a strategic thinking perspective, it emphasises on the systematic pursuit of business opportunities as a way of generating company growth and establishing strategic direction. It also provides a very clear distinction between the traditional strategy approach and the new opportunity approach to strategic thinking.

Backed by practice-based field research, and some relevant business cases, it has a lot of useful ideas and hints on how to spot and pursue opportunities systematically, from discovering, refining, evaluating, funding them to managing and controlling them.

After perusing it, I would have thought that the sub-title of this book, "Practical Insights into Opportunity Driven Business Development," should have been the main title, instead of "Changing St!rategic Direction." If you are a business opportunity seeker, or if you just want to try a different approach to business development, this is an excelent guide and toolkit.

On the whole, I also like the author's writing style - crisp, succinct and easy-going. This is generally reflective of Scandinavian business authors/consultants, even though English is not their first language.

Book Description

The history of consumption is a prism through which many aspects of social and political life may be viewed. The essays in this collection represent a variety of approaches and raise such themes as consumption and democracy, the development of a global economy, the role of the state, the centrality of consumption to Cold War politics, the importance of the Second World War as a historical divide, the language of consumption, the contexts of locality, race, ethnicity, gender, and class, and the environmental consequences of twentieth-century consumer society. They explore the role of the historian as social, political, and moral critic. Unlike other studies of twentieth-century consumption, this book provides international comparisons.

Customer Reviews:

A good foundation.......2004-06-04

This is a thorough book on IMC and all tools needed to do so, providing the reader with a sound basis to build from. Being an academic, I believe in a solid theoretical foundation and to learn from case studies.
A good read for beginners in IMC.

A too detailed book to provide any practical use........1999-03-11

From an academic point of view, the book may have elements that can provide insights into IMC. However, the book is too repetitive and detailed to provide any practical use. In my opinion you can get better value for your money buying another book.

The book is a good example to follow if you want t.......1999-03-11

The book is a good example to follow if you want to rip of your fellow humans. Following the different stages in the communication process, you will find yourself biting your own tail several times. You read the same stuff over and over and over again, and never seem to get grip of the essence of it. I would not recomend anybody to spend $77,33 on it, unless you collect marketing books just for fun.

Introduction to Marketing Communications: An Integrated Approach

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Introduction to Marketing Communications: An Integrated Approach
John; Moriarty, Sandra Burnett
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Hardcover
ASIN: B000O7YWZI

Introduction to Marketing Communications An Integrated Approach;hc;97

Average customer rating:

Introduction to Marketing Communications An Integrated Approach;hc;97
John/ Moria Burnett
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback
ASIN: B000OIMFR4

Book Description

Using detailed and comprehensive analysis, Generations of Giving: Leadership and Continuity in Family Foundations examines continuity and leadership over time within family foundations. Although the foundations in the study are quite diverse in their goals and management, they have all had to confront and survive a common set of challenges. At the core of this volume is the study of two aspects of philanthropy: funding and volunteers each essential to the survival of a foundation. This study is about the why and the how of these two crucial aspects. Co-published with the National Center for Family Philanthropy.

Book Description

The complete do-it-yourself Arizona Limited Liability Company Kit provides all the forms required to legally organize and maintain either a General or Professional Limited Liability Company under the Laws of the State of Arizona. Includes completed examples of each form.

Book Description

"One of the most powerful guides to personal and business Success ever written ... absolutely real world, to-the-point, insightful and humorous. Simply not to be missed!"

Tim McMahon is a highly sought after international business speaker and motivator who really knows something about personal and business Success -- not the get-rich-quick kind but the hard-earned success that comes from working every day and keeping focused on getting the very best from life. The Success Traps is about the 7 Fatal Traps that are so easy to fall into and that keep us from achieving everything we want. It's a wonderful blend of stories, anecdotes, and powerful ideas combined with Tim's 'success photography' from around the world that makes The Success Traps a book to read -- and re-read -- and read again!

Recent Reviews:

'I couldn't stop reading until I got to the end! The blend of personal anecdotes and wonderful photography is terrific. Tim captures the essence of a concept that for many of us can be more elusive than Bigfoot!' -- Pat Dunstan, The Virginian-Pilot

'Inspirational, thought-provoking, and down-to-earth. Tim combines real savvy with humor and common sense. The result is a great approach to how achieving success really works!' -- Mary Molloy, co-author of 'The Buck Starts Here'.

'A wonderful, inspiring read. I recommend to to anyone - not only to read but to keep close by for reference and inspiration!' -- Tom Conley, Steel Service Centers Institute

'Tim continues to prove that Success is a journey and you better learn along the way. Sure to be a best seller!' -- Vance Pool, Blue Circle Industries

Customer Reviews:

Good advice.......2001-11-02

The Success Traps continues Tim's success as an author from his first book, Selling 2000 to this one his most recent. I find him easy to read, insightful yet based in "common sense." Tim proves that success is a journey not a distination, and that you need to learn along the way.

Book Description

In this book Youngil Lim explores the process by which the poverty-stricken agrarian economy of South Korea was transformed over the past three decades into a semi-industrial urban economy. The chief questions Lim addresses are: Where did South Korea's technological knowledge come from? What did the government and market do to nurture such rapid learning? Will a continuation of current policy enable South Korea to catch up with other OECD countries? What is the appropriate role of the National Research and Development Program within the framework of the National System of Innovation?

Because they defy quantitative measurement, institutional and organizational skills are often neglected in mainstream economic analyses. Lim shows how institutional and organizational skills help to explain the fast pace of learning and of upgrading technological capability and productivity. After discussing neoclassical views of the South Korean experience as well as the views of economists emphasizing institutional aspects of industrialization, Lim offers his own synthesis and speculates on South Korea's technological future.

Book Description

This thorough reference demonstrates how to creatively and realistically portray aspects of the nude female figure in wood. Focusing on the female upper body, two step-by-step projects with complete instructional captions guide woodworkers of any ability level though an entire carving project from start to finish. Details are included for using a band saw to outline projects, roughing out basic shapes, creating a model figure in clay, and proper mounting techniques. Color photographs of models in a variety of poses accompany muscle and skeletal drawings, completing this guide to creating realistic representation of the female forms. This book will appeal both to woodcarvers and to anyone interested in fine arts sculpture.

Customer Reviews:

Another Great Book From Ian Norbury.......2007-01-14

This is a good reference for those interested in figure carving. It has steps on how to create acurate drawings from photos, an important part of the process. There are anatomy drawings to help in the understanding of what is happening as the figure pose changes. There are actual photos of a model to help relate the anatomical sketches and the working drawings.....a well done presentation!

A formerly frustrated carver.......2006-04-08

For years, I struggled with sculpting the human form. Occasionally I got lucky and produced something that was "acceptable" but most of the time my carvings could be considered a contemporary distortion of the form-definitely not, what I started out to do. To say the least, my efforts were frustrating. The frustration ended when I purchased two of Mr. Norbury's books, "Carving Classic Female Figures in Wood" and "Carving Classic Female Faces in Wood"

In "Carving Classic Female Figures in Wood" Mr. Norbury explains sculpting the human torso from model to finished work. I was most impressed with his concept of holding things in the square while defining size, points of reference and protrusions before any rounded forming should begin. This helped me to easily maintain proportion.

Also very helpful was Mr. Norbury's plan of attack or sequence of events. This taught me that trying to work the whole project at once was futile. He defines a well-planed method that works. In the final stages, the anatomical drawings with simple explanations were very helpful. I can now go back to my anatomy books with greater understanding.

Finally, the gallery section was most inspirational. Seeing what another can do and armed with basic knowledge, I now have an attainable goal. Thank you Mr. Norbury.

Excellent Book.......2005-01-20

I sculpt the figure mainly in clay, but I have been thinking about trying woodcarving, so I bought this book to get a look at what was possible in wood. It is a very good presentation of how to create a figure in a carved medium.

The book illustrates the construction of two figures from start to finish - from making reference photos of the model, to roughing, to detailing, to finishing. The photos are clear, copious, in color, and are large enough to be easy to see when propped up on the workbench. The text is concise, but adequate. Also included are a number of excellent photos of Mr. Norbury's figure sculpture.

Most of the techniques shown are not really specific to wood, and there is no discussion of tools and technique, which is a bit of a disappointment with respect to my goal of learning about woodcarving. However, that is not really the fault of the author, since this is not intended as book for beginners.

On the plus side, I work mainly constructively in clay, and I hope the technique of working by carving will help me add some new approaches to my sculpture. I think many of the ideas and techniques illustrated will also be applicable to stone.

I'll give the best recommendation I can: based on this book, I plan on buying as many of Mr. Norbury's other books as I can.

Book Description

In 1982, Peter Robinson was hired as a speechwriter in the Reagan White House. One of a core group of writers who became informal experts on Reagan, Robinson absorbed not just the president's politics but his manner and way of carrying himself. And the example Reagan set -- as a confident, principled, generous-spirited older man who inspired those around him -- molded Robinson just as he was coming into his own. "The longer I studied Ronald Reagan," he says, "the more lessons I learned." At the core of How Ronald Reagan Changed My Life are ten life lessons Robinson learned from Reagan -- principles that have guided his own life ever since. Yet it also offers a warm and unforgettable portrait of a great yet ordinary man who touched the individuals around him as surely as he did his millions of admirers around the world. The result is nothing less than a love story -- an account of one man's profound respect and affection for the president who changed his life.

Customer Reviews:

inspiring.......2007-06-12

Inspirational words from the Reagan White House speechwriter who wrote the "Mr. Gorbachev, tear down this wall" speech, which was the ammo by which Ronald Reagan defeated Communism without a shot.
In addition to being inspiring, this book paints a good picture of what it's like if your first real job out of college is putting words in the mouth of the leader of the free world.

MSchuerer.......2007-06-08

Superior insight into the mind of Reagan and the lessons he is still teaching all of us.

Great insiders account.......2007-01-09

The author does a great job of taking you inside the white house and Reagan's life. This book provides great insight on how Reagan did what he did with such ease and then applies his principles to his own life.

A must read for all Americans.......2006-10-27

Intellectually honest. Thought provoking. A book that will make you yearn for a return to true leadership in government.

News personalities will usually condemn a person of Ronald Reagan's character when given the opportunity. But time and histroy are the ultimate judge of one's impact upon the world around them. Now, nearly 20 years removed from Reagan's exit from office, this book gives us a little insight into the man in the oval office.

Politics and leadership don't have to be complicated. They can be simple. Read this book. You'll be glad you did.

Very personal, but somewhat lacking.......2006-04-24

I have nothing but respect for Mr. Robinson and his writing ability. The portrayal of his service to the Reagan administration was accurate and entertaining, but those who are looking for a biography of Ronald Reagan may be mildly disappointed. While Mr. Robinson provides a wealth of anecdotal descriptions of his years with Reagan, it is more of an autobiography than an account of Reagan's impact on his life and America in general. It is a good read, but not as fulfilling as advertised.

How Ronald Reagan Changed My Life; Audio CD

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How Ronald Reagan Changed My Life; Audio CD
Peter Robinson
Manufacturer: HarperCollins Publishers
ProductGroup: Book
Binding: CD-ROM
ASIN: B000MHKPE2

Book Description

Major changes within and between organizations are now generally negotiated by the parties that have a stake in the consequences of the changes. This was not always so. In 1965, with A Behavioral Theory of Labor Negotiations, Richard Walton and Robert McKersie laid the analytical foundation for much of the innovation in the practice of negotiation that has occurred over the last thirty-seven years. Since that time, however, the field has undergone significant changes, and Walton and McKersie's ideas have been applied to a wide variety of situations beyond labor negotiations.

Negotiations and Change represents the next generation of thinking. Experts on negotiations, management, and organizational behavior take stock of what has been learned since 1965. They extend and apply the concepts of Walton and McKersie and of other leaders in the study of negotiations to a broad range of business, professional, and personal concerns: workplace teams, conflict management systems, corporate governance, and environmental disputes. While building on those foundations, the essays demonstrate the continued robustness and relevance of Walton and McKersie's behavioral theory by suggesting ways it could be used to improve the management of change. Returning to its roots, the volume concludes with a retrospective by Richard Walton and Robert McKersie.

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