International Perspectives on Competence in the Workplace

Book Description

In the future a more competent workforce will be required as workers will have to acquire the competence to predict and deal with novel situations at work. This book aims to provide the reader with insightful perspectives about competence in different situations and contexts. It presents a more enlightened view of human competence by opening up an international dialogue about the meaning and interpretation of competence in the workplace, and the impact of learning environments on workplace policy and practice. Five major premises which provide a basis for how we interpret, experience, and teach competence in the workplace are put forward: notions of worker competence, and the persuasiveness of informal workplace training; developing competence as an individual, and the inherent relationship between the worker and work, and the lifeworld; learning which develops higher level competences based on a more holistic conception of competence; characteristics of learning environments as integral components of learning at work; learning environments construed as theoretical and methodological problems in terms of their impact on the acquisition of competence.

Book Description

Fifty states, fifty different educational policies and practices. Which practices are best? The authors find that state test scores differ mainly due to population and family characteristics, not because of different schools or policies. This analysis has been long awaited by the 4.1 million educators in the K-12 system nationwide.

Improving Student Achievement : What State NAEP Test Scores Tell Us

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Improving Student Achievement : What State NAEP Test Scores Tell Us

Manufacturer: Rand Corporation, The, Santa Monica, CA, U.S.A.
ProductGroup: Book
Binding: Paperback
ASIN: B000I8WM5K

Book Description

The second edition is an enhanced version of the original book - a practical guide for international business people who sell, manage and negotiate across cultures. Written in clear, concise English, "Cross-Cultural Business Behavior" is based on the author's 35 years of hands-on experience doing business all over the world.

Part One organizes international business customs and practices into logical, easily understood patterns so as to enable the international manager to conduct business successfully around the world. The text contains dozens of examples, anecdotes, diagrams and cases to illustrate and clarify its key points.

Part Two presents 32 unique Negotiator Profiles designed to prepare the business visitor to conduct effective negotiations in the world's major markets.

The book concludes with a valuable Resource List which guides the reader to a wealth of information on cross-cultural business.

The first edition proved to be popular with practicing managers as well as universities and colleges around the world. Translated into German, Polish and Lithuanian, it has been adopted as a textbook by more than a dozen business schools in the U.S., Denmark, Norway, Hungary and Lithuania.

Customer Reviews:

Just necessary to succeed in a global business.......2002-10-20

If you have to deal with collegues in an international company, if you want to understand your customer or supplier, if you want to reduce unnecessary friction, you must understand how your counterparty interprets your behaviour. This book is a great help with its coordinate system of cultures.

Go Global.......2000-09-04

A very useful book if you need to GO GLOBAL. It give you the first hints about characteristics of foreign culture, even your own cultures. The structure and the very practically and lively examples make the book easy and sometimes funney to read. A strong buy for those who need or want to look outside of their own culture. Best book that I have seen so far in this area. No theories, pure reallity. I tested it live and it helped me in various situation to understand pitfalls that I hit or avoid pitfalls.

Cross-Cultural Business Behavior: Negotiating, Selling, Sourcing and Managing Across Cultures

Average customer rating:

A good manual for the international businessman

Cross-Cultural Business Behavior: Negotiating, Selling, Sourcing and Managing Across Cultures
Richard R. Gesteland
Manufacturer: Copenhagen Business School Press
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

General | International | Business & Investing | Subjects | Books

Negotiating | Management & Leadership | Business & Investing | Subjects | Books

Purchasing & Buying | Industries & Professions | Business & Investing | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
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ASIN: 8763001497

Book Description

For almost a decade Cross-Cultural Business Behavior has been praised by business people and by students as "an eminently useful guide to the global marketplace."

Now readers of the fourth edition will find even more of that practical guidance for negotiating with customers and suppliers around the world. They will also find fresh new cases, additional negotiator profiles and comparisons of Nordic business cultures as well as detailed advice for adapting sales presentations to the culture of the customer.

Customer Reviews:

A good manual for the international businessman.......2006-08-28

"Richard Gesteland's "Cross-Cultural Business Behavior " has already reached classic status and is now in its fourth edition. Rather than being a theoretical compendium of cross-cultural theories this book is a practical guide for businesspeople in the "front lines of international trade".

The first part of the book presents in a hundred odd pages the theoretical knowledge needed to appreciate and understand the case examples and the "how-to" sections. Some of the theoretical concepts such as monochronic and polychronic cultures are presented as givens without acknowledging links to the works of theorists. This might annoy some readers. But Gesteland approaches the understanding of the differences between national cultures from the perspective of a busy person who conducts business, with specific country-by-country advice.

Busy international negotiators and businessmen as well as HR-practitioners, who are looking for "How-to" guidelines, which are not cumbersome, would appreciate this non-academic style and approach.

Book Description

This easy overview of Total Quality Management contains a detailed explanation of key quality improvement tools and techniques, along with the latest material on quality standards. Packed with examples, study questions, new tools, and a valuable look at the essentials in quality awards, it is useful as a business reference or text.

Customer Reviews:

One of The Best.......2000-12-19

In his book Cartin covers an amazing amount of ground, in depth and easily read. He provides a lot of graphs and figures, which I like for explaining concepts. Cartin is also a big fan of Control Charts and sigma, which is often given just equal treatment with the other tools in many other books, but as any practictioner knows, is the tool most often used for quality process control.

There are some new elements added from the earlier version (TQM in title), but substantively this is the same book. Good thing, the original book was a classic. I still refer to my copy often. I read a friend's copy of this newer version and decided that the older one was still 99% relevant. However, if you don't own the earlier version, buy this one. It will provide value longer than that car you're driving.

Book Description

Drawing on more than twenty-five years experience consulting and training on project management in companies such as NCR, AT&T, and 3M, J. Davidson Frame updates and expands what he introduced in the first edition of The New Project Management in 1994-a set of core competencies for managerial success in a corporate climate where downsizing, outsourcing, and employee empowerment are a way of life. This new edition focuses on the hottest areas in project management today-augmenting and expanding the existing coverage of risk management and estimating, and including three all-new chapters on critical issues that did not even exist in 1994.

Customer Reviews:

A good supplement.......2007-09-13

This book is a very good guide to the secondary issues of project management. The author goes into detail on topics such as managing complexity, extending projects to include operations and support, building teams with borrowed resources, resource estimation and a variety of other topics. The topics are valid, the writing is clear, but the writing style is very verbose. On the one hand, the topics are relevant only for project management professionals, but the writing style is for beginning project managers. This is a good book to read after to get your PMP certification.

The best book for org change & reengineering projects.......2002-07-01

This second edition is a minor update to the original that was published in 1994. When the first edition was published business process reengineering was in vogue. Today we're still doing reengineering, but it goes by the moniker of "organizational change management". A rose by any other name; however, this book remains one of the only project management texts that stays focused on reengineering and organizational change projects while including traditional project planning, scheduling and control techniques.

What makes this book unique is the way the author tackles organizational politics head on, and the sage advice given to deal with it. These comprise the main theme of Part I's first three chapters, which address the business environment, how to bring order out of chaos and engaging change. The final two chapters in Part I cover risk management and customer satisfaction - two main critical success factors for any project, but are especially important in organizational change projects.

Part II starts with a chapter that is boldly titled "Acquiring Political Skills and Building Influence" and segues into another topic that most PM books sidestep: "Building Teams with Borrowed Resources". If you've ever attempted employing matrix management or virtual teams you'll appreciate the advice given in this chapter. The author also gives an excellent discussion of the strengths and weaknesses of self directed teams, which may be ideal in theory, but are not easy to achieve in practice. Chapter 8 in this part is a well written piece on project selection techniques, which reflects the author's approach that is better documented in a book that he coauthored titled "The Project Office".

The remainder of the book is focused on traditional PM techniques, including estimating, outsourcing considerations, earned value (now part of the PMI PMBOK), and project metrics.

Book Description

Classroom training used to be the only training intervention available. Now there are many choices including e-learning. So how can you rapidly choose the right interventions and fit your choices into a well thought out workplace learning and performance (WLP) strategy? Here is the book that will show you how! You will find all the tools, worksheets, job aids, and case studies you need to develop a complete WLP strategy, and quickly integrate any new learning trends into your plans. Moreover, the book will show you how to become a strategic and credible business partner in your organization. (Book 3 in the ASTD Learning and Performance Workbook series.)

Strategic misrepresentation in the promotion and evaluation of rail transit (Discussion paper / Harvard Institute of Economic Research)

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Strategic misrepresentation in the promotion and evaluation of rail transit (Discussion paper / Harvard Institute of Economic Research)
John F Kain
Manufacturer: Harvard Institute of Economic Research, Harvard University
ProductGroup: Book
Binding: Unknown Binding

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Strategic planning for BART's future
Elizabeth Deakin
Manufacturer: University of California
ProductGroup: Book
Binding: Unknown Binding

Mass Transit | Transportation | Nonfiction | Subjects | Books
ASIN: B00071T1ZC

Strategic planning in a world of reregulation and rapid technological change (Working paper series / Ohio State University, College of Administrative Science)

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Strategic planning in a world of reregulation and rapid technological change (Working paper series / Ohio State University, College of Administrative Science)
Edward J Kane
Manufacturer: Ohio State University, College of Administrative Science
ProductGroup: Book
Binding: Unknown Binding

Banks & Banking | Industries & Professions | Business & Investing | Subjects | Books
ASIN: B0006YNF8O

Book Description

Becoming the top-ranking sales rep is the burning desire in the hearts of thousands of reps. This heated competition to become number one exists at virtually every company that has a sales force of two or more people.

Now readers can achieve this goal with Loyalty-Based Selling. Unveiling seven powerful steps, this action-packed book offers readers a foolproof way to learn and execute exactly what it takes to get to the top. The concept is so simple, yet so profound, that salespeople will wonder why they didn't think of it years ago. Readers will learn how to:

* Deliver the best service customers have ever received
* Elevate relationships to the pinnacle level--friendships
* Turn angry customers into deeply loyal ones
* Convert customer loyalty into skyrocketing sales numbers
* Make huge positive impressions on customers
* Use creative and effective techniques to thrill customers
* Save time for themselves and for their customers.

Respectful of time and intelligence, Loyalty-Based Selling moves quickly, teaches quickly, and makes results a reality.

Customer Reviews:

Smith book cuts like sword!.......2002-01-14

This book way better than Kaizan or other Japanese book. Tim Smith the Shogun of samurai salesman!!

The Practical Way to Loyal Customers.......2001-09-29

Tim Smith has given sales people a practical guide to establishing lasting relationships and a loyal customer base. Mr. Smith has broken the sales process down into 7 steps, which when followed, result in a powerful relationship and long term success.
Mr. Smith's approach is logical and easy to follow. Examples of how this process works are plentiful and buttress his points very well.
I found the book readable and amusing. I will strongly suggest this book to my sales colleagues who are looking to improve their sales skills.

Great book for selling to repeat customers.......2001-08-15

This book is outstanding! It takes a very simple approach to communicating the best way to maintain business with current customers and grow your business with both existing and new customers. Each one of us can implement the seven steps into our selling. Mr. Smith did a great job of giving us examples we can work with. I have already recommended this book to several colleagues!

Essential Tools for Salesmen.......2001-08-14

Being a sales representitive in a competitive industry can be intimidating! Tim Smith's book Loyalty Based Selling gives you the tools to suceed from the start. Loyalty Based Selling is a quick read that avoids all the warm and fuzzes about selling and gets right into the meat of it. Tim offers a unique perspective and specific examples of whats's made him #1. Sales reps make many mistakes that could easily be avioded if they use the tools and game plan that Loyalty Based Selling offers. The book walks you through how to introduce your self to a prospective customer to celebrating the close of a big deal. This book is a must read for all sales reps.

Loyalty Based Selling Hits Home For This Young Salesmen.......2001-08-10

Loyalty Based Selling is an excellent sales book for any young salesmen like myself. It offers the essential keys to success in an understanding and clever way, without the fluff of traditional sales books that merely regurgitate the successes of one person. Its conversational nature makes the book a great read!

Book Description

The first in Routledge's new series, The Future of Trade Unions in Modern Britain, this book deals with the questions of employee representation, trade union recognition and membership of unions in Britain. Pushing forward the boundaries of academic research on unions, this book takes an interdisciplinary approach, and involves employment relations specialists as well as academics from economics, psychology, business and labour history, sociology, marketing and geography. Each chapter will overview a different topic and include original research based on primary data collection.

Customer Reviews:

Title Should Be CRM Infrastructure.......2002-07-03

This book is more technological in nature than CRM strategy. It does give information regarding CRM as a business strategy; however, the core of the book is technology. If you are going to implement CRM at your organization, this book is a must read in conjunction with a book on CRM strategy. A lot of organizations try to implement CRM without having the infrastructure in place that will allow them to fully benefit from CRM. This book clearly defines how the systems infrastructure must be part of the CRM strategy and how they should be implemented together. It very thoroughly explains the use of data warehousing and systems design. The only downside to this book is the duplication of information. It could easily have been 100 pages shorter.

Excellent Book on Winning CRM Strategies.......2002-04-08

This is an excellent book that is very well written. It takes the complexity out of CRM and provides winning strategies to put an effective CRM program in place.

It provides a road map on how to design and build a world class CRM solution. And it recognizes that not all companies will build a large system up front, rather taking a step by step approach. Of particular interest was the section on implementing a CRM solution in 100 days. The approach and related disciplines is what matters most and it overviews these nicely.

The chapter that provides numerous examples of customer experiences is also very useful.

The author does an excellent job of pointing out that CRM is much more than customer acquisition and retention. He drives home the point that it is really about developing and managing a relationship.

Accelerating Customer Relationships is what it's all about.......2002-02-22

This book is an indispensable read and reference for the business manager or technology manager that is teamed together. The author has brought together data and information from a very wide variety of sources - and added to it a substantial treasure trove of case studies. It is very real world. The sample project plan and methodology can be applied in many environments.
The case studies and biblography alone are well worth the acquisition price. The author also leaves many pointers to accessing more technical or in-depth materials throughout the book. Its use could save many firms (and teams) a lot of agony. It is truly about accelerating customer relationships - something every business person must be concerned with.

Huge insite.......2002-02-12

Ron's perspective on the subject obviously comes from substantial knowledge and experience in the industry. The research he has done around CRM technologies is very impressive and has depth that I have not seen in another books. I enjoyed his three dimension thinking to business. Worth the read!

Not worth.......2001-12-24

If you just want to know what is CRM about, this book is too long (456 pages). And if you want to know how to put in practice these ideas, you won't get too much. Tons of words and little use of them to tell you about "How to do it?"

Accelerating Customer Relationships: Using CRM and Relationship Technologies

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Accelerating Customer Relationships: Using CRM and Relationship Technologies
Ronald S. Swift
Manufacturer: Prentice-Hall
ProductGroup: Book
Binding: Hardcover
ASIN: B000P3TAEY

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