Oklahoma Business Directory 2001: The Ultimate Sales & Credit Tool (Oklahoma Business Directory)

Book Description

Written in an easy-to-understand style, this new book discusses how to merge early childhood and early childhood special education disciplines. The book focuses on the most effective practices in positive behavioral support, activities-based intervention, and developmentally appropriate practice for educating all children, including those with disabilities, in inclusive settings. It's an up-to-date combination of theory and practice in an important area in education.

Customer Reviews:

Masterpiece!!.......2003-08-01

The best reference yet!! HIGHLY RECCOMENDED! WAY WORTH WHILE. Wonderful masterpiece!! JOB WELL WRITTEN!

Book Description

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.

This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.

Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area

Customer Reviews:

A Reference Book for TQM.......2002-05-03

I Teach Total Quality Management in Islamic Azad University of Iran. I use thise book for teaching. Thise book is a good reference for students.

Book Description

This is a personal memoir about leaving backwoods Maine during the Depression with a high school education, no job prospects but with plenty of youthful moxie. Told with vivid realism and gentle humor, readers will follow the author's adventures in radical Trotskyist politics, and his life as a merchant seaman sailing in sub-infested wartime waters. They will get an inside view of organizing a political party branch, then finding love, marriage and family, and working at dangerous trades to keep his family afloat.

Average customer rating:

Lots of good bite-sized tips

What do you hope to accomplish with your sales skills?

It works, period

This is the Sandler Jump Start Program

not worth the tree

Close the Deal: 120 Checklists for Sales Success
Sam Deep , Lyle Sussman , and Sandler Sales Institute
Manufacturer: Perseus Books Group
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
Advertising | Marketing & Sales | Business & Investing | Subjects | Books
General | Sales & Selling | Marketing & Sales | Business & Investing | Subjects | Books
Techniques | Sales & Selling | Marketing & Sales | Business & Investing | Subjects | Books
Similar Items:

Secrets of Question Based Selling: How the Most Powerful Tool in Business Can Double Your Sales Results

Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales

Sales Questions That Close the Sale: How to Uncover Your Customers' Real Needs

Ask Questions, Get Sales: Close The Deal And Create Long-Term Relationships 2nd Edition

Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants

ASIN: 0738200387

Amazon.com

Close the Deal is bursting with hot leads for sales pros looking to sharpen their skills and win more customers. Authors Sam Deep and Lyle Sussman show how to capture sales without being pushy or arrogant. Deep, a consultant from Pittsburgh, and Sussman, a management professor at the University of Louisville, believe that the essence of selling is sticking to a system. "Masterful sales professionals are neither lucky nor gifted," they write. "They do not dream, wish or hope for victory. They go out and make it happen." The book is based on programs developed at the Sandler Sales Institute, a noted Maryland firm that trains thousands of sales professionals around the country. The authors contend that three keys to successful selling are asking the right questions, making supportive presentations, and finding exactly how to eliminate roadblocks or "pain" for customers. "There is only one reason you will sell anything: your ability to reduce a buyer's pain," the authors write. "You can't reduce pain if you don't know what it is. Buyers will tell you if you ask correctly." The book is easy to read and full of practical advice and tips. The authors provide 120 lists on topics like "Fifteen Steps to Better Listening," "Seven Fears all Buyers Have," and "Fourteen Ingredients of a Winning Proposal." Salespeople will find a powerful ally in Close the Deal. The book is a blueprint for finding and analyzing buyers, determining their needs, and getting the sale. --Dan Ring

Customer Reviews:

Lots of good bite-sized tips.......2007-10-20

This book is structured as a compendium of lists on things such as how to make a cold call to how to manage your attitude. Many good ideas and useful for reference.

What do you hope to accomplish with your sales skills?.......2005-11-25

If applied, the information in this book can help imporve your lifestyle....

It works, period.......2005-04-05

I reluctantly purchased this book based on previous reviews. Being very skeptical of the checklist format, this book, frankly, seemed like a "salesman cookbook" scheme. Well, I was wrong. It took a little getting used to, but this book is written in a way that helped me learn to sell my company's products and services.

Just so you know, I basically flunked IBM sales school for engineers way back in 1991. Some of the information IBM taught stuck because, frankly, it is very good. However, even with IBM sales school (acknowledged as one of the best on the planet), I just did not grasp selling and never took up a career in selling. For all intents and purposes, I am brand new to this.

I took this book, and in one week, created a powerful prospecting script. That script, which I created almost word for word from the book, with the exception of items specific to my business, has helped to land two great new customers in only two weeks. That is not to say that it will happen the same way with everyone, but the writers have a sublime grasp of how to talk to people, remain honest, and influence them; so long as you have a sellable product or service. As the authors point out, selling is not about the product or service, but about the seller of the product or service. The suggestions in this book for how to get pass a receptionist and how to conduct a prospecting call are direct, easy to understand, and greatly helpful.

It is not necessary to read this book from cover to cover. Many of the lists have references to other lists. It turns out that, with this book, this was the best way for me to learn to sell. It can be used while you are on the phone and to brush up just before making a call.

This book is highly recommended for anyone new to selling.

This is the Sandler Jump Start Program.......2003-03-06

Take the [$] Sandler Sales Jump Start training class and this is the book derived from it. Only thing missing is the class room participation. Put the two together and you've got something, buy just the book and you really only have 1/4 of the knowledge.

not worth the tree.......2002-07-08

This book has nothing new to add. Bad format. Dumb information.

A 15-point checklist for your ad.(MARKETING): An article from: Doors and Hardware

Average customer rating:

A 15-point checklist for your ad.(MARKETING): An article from: Doors and Hardware
Gale Reference Team
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Doors and Hardware, published by Thomson Gale on September 1, 2006. The length of the article is 1203 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: A 15-point checklist for your ad.(MARKETING)
Author: Gale Reference Team
Publication: Doors and Hardware (Magazine/Journal)
Date: September 1, 2006
Publisher: Thomson Gale
Volume: 70 Issue: 9 Page: 96(2)

Distributed by Thomson Gale

24 ways to greater business productivity: Master checklist for marketing, advertising, sales, distribution, and customer service

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24 ways to greater business productivity: Master checklist for marketing, advertising, sales, distribution, and customer service
Charles R Macdonald
Manufacturer: Institute for Business Planning
ProductGroup: Book
Binding: Unknown Binding

General | Business & Investing | Subjects | Books

Average customer rating:

Advertising & Marketing Checklists
Ron Kaatz
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Advertising | Marketing & Sales | Business & Investing | Subjects | Books

Book Description

Advertising & Marketing Checklists gives you the distilled wisdom of decades of experience in advertising and marketing communications. It's a valuable tool for any marketing professional seeking to plan, implement, or manage any advertising or marketing effort. This totally updated and expanded second edition offers the advertising and marketing professional fast, practical solutions to teh challenges of marketing communications. WIth 30 all-new checklists and charts, Ron Kaatz has significantly expanded and improved his highly successful first edition. Topics new to the second edition include:

Protecting your brands
Creating effective Yellow Pages ads
Making "the numbers" work for you
Evaluating new media opportunities
Keys to home stopping and infomercial success
Monitoring your agency's media capabilities

Author Ron Kaatz is a professor of Integrated Marketing Communications at Northwestern University and is the Senior Vice President/Director of Media Concepts at the J. Walter Thompson advertising agency.

Advertising and Marketing Checklists: 77 Proven Checklists to Save Time and Boost Advertising Effectiveness

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Advertising and Marketing Checklists: 77 Proven Checklists to Save Time and Boost Advertising Effectiveness
Ron Kaatz
Manufacturer: Natl Textbook Co Trade
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Advertising | Marketing & Sales | Business & Investing | Subjects | Books
ASIN: 0844231983

Bank design from the banker's point of view. (includes banker's checklist for better branch design): An article from: Bank Marketing

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Bank design from the banker's point of view. (includes banker's checklist for better branch design): An article from: Bank Marketing
Curtis B. Wayne , and Katherine Di Sotto
Manufacturer: Bank Marketing Assn.
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Branch design: step X Step. (Fundamentals).(tips on how to organize, design bank branches): An article from: Bank Marketing

ASIN: B0009208TC
Release Date: 2005-07-28

Book Description

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on January 1, 1994. The length of the article is 2359 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: A bank's competitiveness can be influenced by its physical environment. A good bank design contributes in providing what customers want, and a bank that is able to deliver what people demand taps a rich source of a competitive advantage. One hundred bankers were recently surveyed to find out what their customers are saying about their banks' physical environment. According to 90% of the bankers polled, their clients are very much concerned about the issue of privacy. All of those surveyed said that their customers consider a private office a very essential feature of a bank. Eighty-eight percent reported that their customers associate the banker's personal prestige with the bank branch's looks, while 98% said that the wealthier customers are the most concerned about their bank's appearance. Measures for developing effective branch designs are suggested.

Citation Details
Title: Bank design from the banker's point of view. (includes banker's checklist for better branch design)
Author: Curtis B. Wayne
Publication: Bank Marketing (Magazine/Journal)
Date: January 1, 1994
Publisher: Bank Marketing Assn.
Volume: v26 Issue: n1 Page: p39(4)

Distributed by Thomson Gale

Before you start selling franchises--a legal checklist for new franchisors: now that you have your offering circular, you are no doubt ready to sell franchises. ... An article from: Franchising World

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Before you start selling franchises--a legal checklist for new franchisors: now that you have your offering circular, you are no doubt ready to sell franchises. ... An article from: Franchising World
Charles S. Modell
Manufacturer: International Franchise Association
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Successful Franchising (Instant Success)

ASIN: B0008FBORU
Release Date: 2005-07-30

Book Description

This digital document is an article from Franchising World, published by International Franchise Association on May 1, 2002. The length of the article is 1461 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Before you start selling franchises--a legal checklist for new franchisors: now that you have your offering circular, you are no doubt ready to sell franchises. Did your lawyer give you a compliance letter you can refer to when selling franchises? If not, are you familiar with the myriad laws that will govern your activities in the next several years? (Legal/Legislative).
Author: Charles S. Modell
Publication: Franchising World (Magazine/Journal)
Date: May 1, 2002
Publisher: International Franchise Association
Volume: 34 Issue: 4 Page: 38(2)

Distributed by Thomson Gale

Catalog concept: how to create an image and boost sales with a snappy publication. (includes checklist of pointers): An article from: Doors and Hardware

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Catalog concept: how to create an image and boost sales with a snappy publication. (includes checklist of pointers): An article from: Doors and Hardware
Frank W. Gray
Manufacturer: Door and Hardware Institute
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Doors and Hardware, published by Door and Hardware Institute on July 1, 1992. The length of the article is 1472 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Catalog concept: how to create an image and boost sales with a snappy publication. (includes checklist of pointers)
Author: Frank W. Gray
Publication: Doors and Hardware (Magazine/Journal)
Date: July 1, 1992
Publisher: Door and Hardware Institute
Volume: v56 Issue: n8 Page: p66(3)

Distributed by Thomson Gale

Successful direct mail.(Checklist 070) : An article from: Chartered Management Institute: Checklists: Marketing Strategy

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Successful direct mail.(Checklist 070) : An article from: Chartered Management Institute: Checklists: Marketing Strategy

Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital
ASIN: B000ELLA4U
Release Date: 2006-02-13

Book Description

This digital document is an article from Chartered Management Institute: Checklists: Marketing Strategy, published by Thomson Gale on October 1, 2005. The length of the article is 1734 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Successful direct mail.(Checklist 070)
Publication: Chartered Management Institute: Checklists: Marketing Strategy (Magazine/Journal)
Date: October 1, 2005
Publisher: Thomson Gale
Page: NA

Distributed by Thomson Gale

Successful direct mail.(direct mail advertising): An article from: Chartered Management Institute: Checklists: Marketing Strategy

Average customer rating:

Successful direct mail.(direct mail advertising): An article from: Chartered Management Institute: Checklists: Marketing Strategy
Gale Reference Team
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital
ASIN: B000IHY6PK
Release Date: 2006-09-11

Book Description

This digital document is an article from Chartered Management Institute: Checklists: Marketing Strategy, published by Thomson Gale on June 1, 2006. The length of the article is 1686 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Successful direct mail.(direct mail advertising)
Author: Gale Reference Team
Publication: Chartered Management Institute: Checklists: Marketing Strategy (Monograph)
Date: June 1, 2006
Publisher: Thomson Gale
Page: NA

Distributed by Thomson Gale

Book Description

Praise for Communication and Organizational Culture:

"This text demonstrates aspects of organizational culture through real- world examples from the field, marrying the scholarly and the practitioner perspectives by illustrating various concepts with examples from a wide range of organizations and institutions. It repeatedly stresses the importance and role of communication in creating and maintaining organizational culture."

-Sue Easton, Rollins College

"This engaging and scholarly text demonstrates a commitment to enabling students to practice communicatively grounded cultural analyses and cultural change projects."

-Angela Trethewey, Arizona State University

Organizations are the building blocks of our society. Whether it is a company, school, church, or government institution, each type of organization contributes to our collective economic, civic, community, and social lives in some fundamental way-and each organizations has its own unique culture.

Communication and Organizational Culture: A Key to Understanding Work Experiences is the first book to provide an introduction to different views on and approaches to the study of organizational culture from a communication perspective. This text introduces the basic elements of organizational culture including artifacts that emerge from the interactions of organizational members.

Author Joann Keyton uses a variety of lenses for understanding organizational culture and integrates research findings as practical advice about managing, developing, and changing organizational culture. Throughout, the book focuses on the communication practices and processes associated with organizational culture by drawing heavily on organizational culture research conducted by communication scholars and by illuminating the communicative aspects of organizational culture research conducted by scholars in peripheral disciplines.

Key Features

Provides a "Cultural Toolkit" at the end of the book that offers seven analytical techniques for conducting organizational culture analyses
Offers a unique multiple perspectives approach to help students gain a greater understanding of organizational culture, which will ultimately benefit them when they enter the workplace
Provides students useful, pragmatic, and critical tools not found in other organizational culture texts

Written in a clear, concise manner accessible for advanced undergraduate and graduate courses in Organizational Communication, this text helps students read organizational culture, make sense of the culture, and make informed work and employment decisions. Communication and Organizational Culture is also an excellent textbook for many courses in Business and Management, Psychology, and Sociology.

Visit our Web site at www.sagepublications.com.

Understanding Industrial and Corporate Change

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Understanding Industrial and Corporate Change

Manufacturer: Oxford University Press, USA
ProductGroup: Book
Binding: Hardcover

General | Popular Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Industrial | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

New Business Enterprises | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
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Innovation, Organization and Economic Dynamics: Selected Essays

ASIN: 0199269416

Book Description

Understanding Industrial and Corporate Change contains pioneering work on technological, organizational and institutional change from leading theorists and practitioners such as Joseph Stiglitz, Oliver Williamson, Masahiko Aoki, Alfred D. Chandler, Jr., and Sidney Winter. Trans-disciplinary in
it's approach, the book explores three distinct themes: Markets and Organizations; Evolutionary Theory and Technological Change; and Strategy, Capabilities, and Knowledge Management. The chapters are drawn from the journal Industrial and Corporate Change, reflecting the diverse contributions it has
published since 1992 in such areas as business history, industrial organization, strategic management, organizational theory, innovation studies, organizational behavior, economics, political science, social psychology and sociology. Understanding Industrial and Corporate Change provides an
accessible account of recent research and theory on technological, organizational and institutional change for academics and advanced students of Business and Management, Organization Theory, Technology and Innovation Studies and Industrial Economics.

Post-industrial metaphors: understanding corporate restructuring and the economic environment of the 1990s.: An article from: Journal of Economic Issues

Average customer rating:

Post-industrial metaphors: understanding corporate restructuring and the economic environment of the 1990s.: An article from: Journal of Economic Issues
Dell Champlin , and Paulette Olson
Manufacturer: Association for Evolutionary Economics
ProductGroup: Book
Binding: Digital
ASIN: B00092KPKY
Release Date: 2005-07-28

Book Description

This digital document is an article from Journal of Economic Issues, published by Association for Evolutionary Economics on June 1, 1994. The length of the article is 3781 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Post-industrial metaphors: understanding corporate restructuring and the economic environment of the 1990s.
Author: Dell Champlin
Publication: Journal of Economic Issues (Refereed)
Date: June 1, 1994
Publisher: Association for Evolutionary Economics
Volume: v28 Issue: n2 Page: p449(11)

Distributed by Thomson Gale

Understanding and using empowerment to change organizational culture.: An article from: Industrial Management

Average customer rating:

Understanding and using empowerment to change organizational culture.: An article from: Industrial Management
Larry A. Mallak , and Harold A., Jr. Kurstedt
Manufacturer: Institute of Industrial Engineers, Inc. (IIE)
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Industrial Management, published by Institute of Industrial Engineers, Inc. (IIE) on November 1, 1996. The length of the article is 1911 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Empowerment can be a crucial factor in changing organizational culture. Empowerment represents the concepts of shared responsibilities, intrinsic motivation, integration for problem solving and justification of decision making on an internal level. The level of empowerment is linked to an organization's culture. A strong culture ensures that the transition to empowerment is effective and strong.

Citation Details
Title: Understanding and using empowerment to change organizational culture.
Author: Larry A. Mallak
Publication: Industrial Management (Magazine/Journal)
Date: November 1, 1996
Publisher: Institute of Industrial Engineers, Inc. (IIE)
Volume: v38 Issue: n6 Page: p8(3)

Distributed by Thomson Gale

Amazon.com

The premise of Improving Data Warehouse and Business Information Quality is that the quality of information stored in a database is just as measurable as the quality of the cars that come off an assembly line. Furthermore, database managers can take steps to ensure that their databases collect the best possible information.

This is a dense book, loaded with management jargon, statistical analysis, and complicated flow diagrams. You won't succeed in skimming casually through it, and you will probably get more out of the book if you have some experience with quantitative management techniques.

Regardless, this book makes excellent reading for those taking the holistic approach to database design, in which a good database considers where the information comes from, how it is used, and what results come from that use. English covers some methods for extracting information from various sources--through surveys and other methods--before launching into an elaborate discussion of information-quality metrics. --David Wall

Book Description

A comprehensive guide to quality improvement from the leading expert in information and data warehouse quality.

Each year, companies lose millions as a result of inaccurate and missing data in their operational databases. This in turn corrupts data warehouses, causing them to fail. With information quality improvement and control systems, like the ones described in this book, your company can reduce costs and increase profits from quality information assets. Written by an internationally recognized expert in information quality improvement, Improving Data Warehouse and Business Information Quality arms you with a comprehensive set of tools and techniques for ensuring data quality both in source databases and the data warehouse. With the help of best-practices case studies, Larry English fills you in on:
* How and when to measure information quality.
* How to measure the business costs of poor quality information.
* How to select the right information quality tools for your environment.
* How to reengineer and cleanse data to improve the information product before it reaches your data warehouse.
* How to improve the information creation processes at the source.
* How to build quality controls into data warehouse processes.

AUTHORBIO: Larry P. English is the leading international expert in the field of information and data warehouse quality. He is a columnist for Data Management Review and a featured speaker at numerous Data Warehousing Conferences. Larry chairs Information Quality Conferences held around the world.

Customer Reviews:

The bible of IQ.......2006-05-16

To me it is the bible of information quality. Larry explains information quality in all its aspects and everybody who descide to step into this area should not read but study this book. This is a very good pylon on your journey with information quality.

I strongly recomend this book to others having deep interest in this area and open to understand that information quality is not a data cleansing or data assessment only.

Book is written at excellent form.

Deming for data.......2004-10-01

While providing some of the traditional quality assessment measures, Larry English provides a Deming 14-points approach to information quality and continuous data quality improvement. For example, instead or rewarding those who find major quality problems, change the culture to provide quality early in the process. His chapter on "assessing data definition" quality is an important step often neglected. For example, some of us are may be using minimal metadata (perhaps federally mandated standards) that are inadequate for true enterprise wide data definition. The examples included in the book (particularly in "High costs of low quality data") are instructive, and show how someone saturated with thinking about quality (like Larry English), views such simple things as getting a fax at a hotel. If you are planning a data warehouse, this book might fit nicely into the "Enterprise Infrastructure Evaluation" phase in Moss and Atre's "Business Intelligence Roadmap" terminology.

I would have liked more specific methods of detecting low quality in the section on information quality assessment. The final third of the book, on establishing the information quality environment, provides good direction, but seems too optimistic. How does a single database analyst change a corporate culture and how does a small warehouse group influence the quality processes of hundreds of diverse data sources? This is a good, thought-provoking book.

Answers Business Executives Concerns on Data Warehousing.......2003-09-04

Data warehousing conjures many myths - both technical and business. Seldom is a marriage of business and technical skills more necessary than in data warehousing implementations.

Many data warehousing books wax on the technical issues and requirements - such as data extraction, modeling etc. These are important and bring great benefits to any implementing team. However, till recently, there has not been a good book to follow through on the data warehousing implementation.

The business benefits and how it can be enhanced from data warehousing are discussed in Larry English's book. Many reader, will no doubt, have data warehousing implementations and will want to enhance the investment. This is the book for you.

Understanding the business is an almost primordial instinct that a data warehouse designer must have. Mr. English's book will enhance on this instinct and also give tips on cutting cost and finding areas of additional business value.

Please let me know if you found this review helpful - contact me if you have any questions or suggestions. Thank you.

This is a "must-have" guide.......2003-01-24

Some books belong on a shelf in the library; not this one! As a quality practitioner, this book stays on my desk where it belongs - in active use! "Improving Data Warehouse and Business Information Quality" is a 518 page source of enlightenment and should be considered mandatory reading; not only for Data Warehouse professionals but for every knowledge worker and business manager. This book "delivers the goods" and then goes the extra mile by transcending industries and corporate levels to promote a deep understanding of quality concepts. Not only does Larry use relevant examples to show causes and effects of poor quality, he also shares practical advice that is meaningful and can be readily implemented. Larry's writing style and human component make reading this book very enjoyable and thought provoking. I have used this book for over four years and found no other book to be as relevant and useful.

Data is an Asset.......2001-04-17

I have been an information systems professional for several years now and I am happy to see that there is finally a focus on data as the asset it truly is. If I could put "certified data" on the Balance sheet as a separate line item, I would. I have been reading your book "Improving Data Warehouse and Business Information Quality" over the past several weeks and I have this ear-to-ear grin that some peers find disturbing. (Why does he get so excited about data?) High Quality Data=success.

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