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The German Hansa : The Emergence of International Business, 1200-1800
Manufacturer: Routledge
ProductGroup: Book
Binding: Library Binding
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ASIN: 0415190738 |
Book Description
This volume is available individually, or as part of the 7 volume set Emergence of International Business 1200-1800 (0-415-19072-X; $910.00/Y [Can. $1365.00/Y]).
Book Description
This is a book geared to the practical concerns of educators involved in the education of students with behavior disorders. The book identifies the specific problem behaviors (e.g. hyperactivity, aggression, etc.) as the primary points of reference to set the stage for a discussion of intervention alternatives. The book also briefly reviews the characteristics of students with behavior disorders and develops the link between assessment and intervention. For professionals educating students with behavioral disorders.
Book Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.
Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.
This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.
Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools.
- Offers eight models to help you understand the root causes of any conflict.
- Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help.
- Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively.
- Features a detailed case study throughout the book, to which each model is applied.
- Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action.
- Includes practical tools and worksheets that you can use in working with these models in your practice.
The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
Customer Reviews:
Diagnostic Models - "Pragmatic Mediation".......2005-08-16
Furlong's new book may be a milestone in the application of mediation theory to the practice of mediation. His objective is to introduce "Models" or "Maps" if you will, that help the mediator analyze specifically:
1) Diagnosis of the Conflict
2) Strategic Guidance for the Practitioner of a Course of Action To Move Toward Resolution
Furlong is quick to say, "There is no magic formula that resolves all disputes." This statement surely gives him an element of immediate credibility. In addition, the author notes that in his study of many 40 Hour Basic Mediation Courses, "Mediation training seems to be focused solely on face-to-face skills and simple steps for conducting the mediation itself, and does little to teach the participants about diagnosing the root cause of the conflict."
In order to overcome the deficiencies of most training programs, he suggests that actual diagnostic models can be used to help the mediator "diagnose" and then "determine next course of action" using these `roadmaps to resolution.' if you will. He defines 8 (eight) different models in his book, which he describes thusly:
1) The Circle Of Conflict
2) The Triangle Of Satisfaction
3) The Boundary Model
4) Interests/Rights/Power Model
5) The Dynamics Of Trust
6) The Dimension Model
7) The Social Style Model
8) Moving Beyond Conflict
To illustrate these "Models" Furlong uses a general case study, which he applies each model too, to illustrate how different "lenses" or perspectives on mediation method can yield very similar results. In addition, it is interesting to see how certain models, which the mediator may have felt have little productive or predictive value, can in fact be the most precise "Models" to use for `Diagnosis and Treatment.'
These models will be recognizable to many of us who have studied the theory of conflict resolution. For example the social style model is helpful in identifying the type of personalities of the parties in the conflict and uses the classification system with only 4 basic personality types: Analytical, Driving, Amiable and Expressive. This is a helpful way for a newer mediator to understand the character and personality of the parties.
The author is the first to present practical methods distilled from Conflict Theory that are designed to help mediators flesh out the areas that need to be worked on in order to attempt to get resolution on the conflict. The book represents a true paradigm shift in the manner in which theory is put into practice. All serious conflict resolution professionals should read this book.
Book Description
This digital document is a journal article from Journal of Experimental Social Psychology, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
We tested the hypothesis that intergroup conflicts are judged as more difficult to resolve than intragroup conflicts. We also assessed whether or not characteristics of the conflict (objective severity) and participants' beliefs about the relations between the two groups represented in the conflict would play a role in judgment. The results indicated that the intergroup conflict was judged as more difficult to resolve when the dispute had a lower likelihood of resolution. However, the intragroup conflict was judged as more difficult to resolve when the dispute had a higher likelihood of resolution. The pattern of results was restricted to participants who strongly endorsed the theory of group relations indicating that Whites and Blacks tend not to get along. We discussed the implications of the findings for intergroup relations and how people's nai@?ve theory of group relations may be maintained.
Book Description
Filling a void in the market, Conflict Diagnosis and Alternative Dispute Resolution uses the innovation of the Conflict Diagnosis concept to provide an in-depth appreciation of ADR processes. The survey takes a true sociological perspective on the interdisciplinary topic of alternative disputes and prefaces these descriptions with an in-depth exploration of the theoretical and empirical basis for understanding their uses, misuses, indications and counterindications. The volume provides readers with a thorough and complete approach to understanding, evaluating and developing strategies and tactics to address interpersonal conflict. . The survey addresses basic definitions, dispute resolution processes, preconceptions about conflict and how they short change us, conflict diagnosis, the nine steps of conflict diagnosis, alternative dispute resolution processes, using conflict diagnosis to manage legal disputes and select ADR processes. For human resources personnel, dispute resolution system designers, trainers and ombuds, as well as ADR neutrals and neutrals-in-training.
Book Description
As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you.
Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM.
Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and—by incorporating selected modern techniques—devise a program to meet your specific situation.
With the help of real-world examples, checklists, and other how-to aids, Quality Facility Management reveals:
- Why customers must be the driving force behind your quality effort, how you can exceed customers' performance expectations, and how you can effectively recover from service mistakes
- How quality facility management has its roots in TQM, what constitutes the major aspects of a TQM program, and how you can implement quality facility management without a full-blown TQM program
- Which aspects of your operation need to be measured and evaluated, which measuring tools should be used, and how to get your customers involved in the measurement process
- How to develop a facility marketing plan that increases awareness of your services, improves your image as a provider, and acts as an "insurance policy" in retaining the support of senior management in the face of organizational upheaval
- How to engineer a program of continuous quality improvement by assuming a specific leadership role, empowering frontline staff, instituting effective customer service training, and partnering with vendors
The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work—from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs.
Indeed, whether you're in the public or private sector, in a large or small facility, part of an in-house organization or a contracted firm, Quality Facility Management enables you to plan, organize, staff, direct, and evaluate for quality, so that you maximize your department's responsiveness to customers and your value to top management.
Quality facility management is the only way to do business.
Here's the only way to do quality facility management.
Facility managers want to answer the call for quality but many feel they don't have the resources or guidance to make it an essential feature of their operation. Total Quality Management programs require too much of them and various aspects of the quality effort, whether it's quality measurement or facility marketing, seem hard to carry out or even beside the point.
Finally there's a sensible guide that enables you to build quality into your department simply by applying basic, old-fashioned quality principles and selected modern techniques—Quality Facility Management
With the assistance of examples, checklists, and other handy tools, this invigorating resource reveals the five key aspects of quality facility management and shows you how to bring them all together to develop a program that fits your particular circumstances.
Emphasizing why your customers are the driving force behind your quality efforts, Quality Facility Management helps you:
- Surpass customers' performance expectations and recover effectively from even the most damaging mistakes
- Provide quality facility management without implementing a formal TQM program
- Accurately measure critical aspects of your operation and act effectively on that feedback
- Devise a facility marketing plan that enhances your department's image with customers and top management
- Put a program of continuous quality improvement into effect through leadership, staff training and empowerment, vendor collaborations, and other proven means
Packed with case studies of facility managers who are building quality into their operation, Friday and Cotts's Quality Facility Management illustrates how your quest for quality can dramatically upgrade customer and senior management satisfaction—without draining department resources.
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Start Where You Are: Matching Your Strategy to Your Marketplace (Jossey Bass Business and Management Series)
William B. Rouse
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover
Strategy & Competition
| Management & Leadership
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Management
| Management & Leadership
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Systems & Planning
| Management & Leadership
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General
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ASIN: 0787902470 |
Book Description
Mr. Bennett gives a picture of the daily and yearly round of the English peasant in the Middle Ages. he explains the feudal system which linked the poor man to the soil and to the service of the lord and the church in a pattern of customary dues and rights, payments, labours and small privileges. He also gives lively detail of the pattern of medieval country life; the influence of the seasons and the state of contemporary knowledge on the work of the fields; the place of religion in everyday life; the workings of feudal justice; popular attitudes to the social structure; the business of getting a living. Since all the inhabitants of England outside the few large towns were essentially countrymen, Mr. Bennett's book is really an introduction to live in Medieval England as a whole.
Customer Reviews:
Classical MBA litterature.......2000-07-06
In 1990 this book was revolutionary. Today, it is mostly interesting as the first book on the subject. Nobody in todays (business) world can have missed out on the concept that time is (or can be) a competitive advantage.
If you have missed this basic fact, do read this book, it explains in rather boring terms why it is so.
Personally I think they put to much emphasis on time as a competitive advantage, and tend to disregard other factors, equally important. A more relevant reading would in my opinion be D'Aveni's Hypercompetition, that takes the concept to its logical conclusion, which Hoult and Stalk misses.
Unfortunately, neither of the authors are very entertaining writers, especially as this book is usually mandatory/recommended reading in most MBA classes on strategy.
In conclusion, good, once revolutionary, but today mostly over-rated.
The Best Articulation of the Case for More Speed.......2000-05-21
Today's readers will think that this book is simply stating the obvious. That shows how much influence the book has had. Prior to the book's publication, most people felt that "getting things right" was more important than speed. This book points out that speed can actually be helpful in getting things right by encouraging you to improve your management processes so you do things right the first time.
Many companies have had trouble implementing this concept in the way it is articulated. They simplify their process, but may not improve it. This may mean that new products arrive in the market that are not really ready for the customers. That can be all right if you can quickly fine-tune the products in beta tests and the customers have that expectation because you are giving them so much benefit anyway. If you do this with me-too products that don't work, the results can be disastrous in terms of damage to your company's reputation and customer relationships.
The authors do not spend enough time on helping people understand how to improve their processes, and how to create more speed without killing stress on the people involved. For many companies, this book can be dangerous. I think this book could use a new edition that would address these two areas in more detail.
On the other hand, if you have any doubts about the potential benefits from speedier action, you should read this book. It will change your mind using excellent examples.
Have a speedy read!
superior insight on how to change a cost focus to time.......1999-09-23
Simply put, an oustanding book that has all the nuts and bolts needed to allow a company to transition to a time based focus from a cost based one. Easy to read, the logic is perfect. A must buy to have on your shelf (better yet ... on your desk). I read it first when I received my MBA ... read it again this last week .... and gave copies to top management I know around the country.
Books:
- The Key to the Badge
- The Portable MBA Desk Reference: An Essential Business Companion (Portable Mba Series)
- The Royal East Africa Company : The Emergence of International Business, 1200-1800
- The Trust Regulatory Handbook: 1998-199 (The Pricewaterhousecoopers Regulatory Handbook Series)
- Tourism Development Handbook: A Practical Approach to Planning and Marketing
- United Arab Emirates Investment & Business Guide
- Utah Business Directory 2000 (Utah Business Directory)
- Ward's Business Directory 1996 of U.S. Private and Public Companies (Ward's Business Directory , So5)
- Washington Business Directory 2002: The Ultimate Sales & Credit Tool (Washington Business Directory)
- Wholesale & Retail Trade U. S. A.: Industry Analyses, Statistics, and Leading Companies (Wholesale and Retail Trade USA)
Books Index
Books Home
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![Diagnosing the difficulty of conflict resolution between individuals from the same and different social groups [An article from: Journal of Experimental Social Psychology]](http://ecx.images-amazon.com/images/I/21DPSE70C2L.jpg)
