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Business Rankings Annual 2005 (Business Rankings Annual)
Manufacturer: Thomson Gale
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Binding: Hardcover
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ASIN: 0787674044 |
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Business Rankings Annual Cumulative Index 2005 (Business Rankings Annual Cumulative Index)
Manufacturer: Thomson Gale
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ASIN: 0787674052 |
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This digital document is an article from Hawaii Business, published by Thomson Gale on April 1, 2006. The length of the article is 1184 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Hawaii's top health care providers: ranked by Gross Annual Sales, Hawaii Business 2005 Top 250 List.
Publication:
Hawaii Business (Magazine/Journal)
Date: April 1, 2006
Publisher: Thomson Gale
Volume: 51
Issue: 10
Page: 65(1)
Distributed by Thomson Gale
Book Description
This digital document is an article from Mortgage Banking, published by Thomson Gale on August 1, 2006. The length of the article is 6083 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Who's who in wholesale 2005: countrywide once again emerged as the top firm out of this annual ranking of wholesale and correspondent lenders.(Residential Production)(Market share report)
Author: Tom LaMalfa
Publication:
Mortgage Banking (Magazine/Journal)
Date: August 1, 2006
Publisher: Thomson Gale
Volume: 66
Issue: 11
Page: 74(9)
Article Type: Market share report
Distributed by Thomson Gale
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Reasoning by Mathematical Induction in Children's Arithmetic (Advances in Learning and Instruction)
Leslie Smith
Manufacturer: Pergamon
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ASIN: 0080441289 |
Book Description
. How do children understand reasoning by mathematical induction? Mathematical induction - Poincaré's reasoning by recurrence - is a standard form of inference with two distinctive properties. One is its necessity. The other is its universality or inference from particular to general. This means that mathematical induction is similar to both logical deduction and empirical induction, and yet is different from both.
In a major study forty years ago, Inhelder and Piaget set out two conclusions about the development of this type of reasoning in advance of logical deduction during childhood. This developmental sequence has gone unremarked in research on cognitive development.
The present study is an adaptation with a sample of one hundred children aged 5-7 years in school Years 1 and 2. There is convincing evidence that children can reason by mathematical induction on tasks based on iterative addition and that their inferences were
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Introduction to Mathematical Programming and or Courseware/2 Disk
Frederick S. Hillier
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Annual Reliability and Maintainability Symposium: 1999 Proceedings (Reliability and Maintainability Symposium//Proceedings)
DC) Reliability and Maintainability Symposium (1999 : Washington
Manufacturer: Institute of Electrical & Electronics Enginee
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Moral Economy and Popular Protest: Crowds, Conflict and Authority
Manufacturer: Palgrave Macmillan
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ASIN: 031222592X |
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This collection provides a critical evaluation of E.P. Thompson's seminal concept of "the moral economy" and of its application to a wide and diverse field of scholarship. The volume draws together specialists from social and labor history, legal history, social anthropology, and historical geography who examine the developing utilization of the concept of "the moral economy" in different historical and societal contexts.
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Making Managers In Universities And Colleges (Society for Research into Higher Education)
Craig Prichard
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A Plan for Maximum Profits
Strategic Directions Publications
Manufacturer: Strategic Direction Pub Ltd
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ASIN: 395200135X |
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Strategic Management: What CEOs Must Do to Succeed
John Zinkin
Manufacturer: Pearson Education Asia Pte., Ltd.
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ASIN: 9832639328 |
Book Description
This book is written for busy professionals who want to know what it takes to get ahead in today's globalization world.
CEOs, directors, senior managers and students of business strategy will find an unique approach where the author combines external environment issues such as politics and their impact on the firm; corporate social responsibility and striking the right balance between stakeholders; the effect of the economy on the firm with internal issues such as aligning the company's vision and mission; the role of corporate branding; risk management and corporate governance and etc.
Of particular interest is Chapter Nine, where the author takes the reader through the change management process used for an office equipment company in Thailand.
Strategic Management: What CEOs Must Do to Succeed is written in such a way that it combines 'trans-atlantic' business principles with an Asian perspective to cater to the needs of Asian CEOs. Thus, this book is a must-read for all aspiring CEOs-to-be and CEOs who aspire to succeed in their position.
Average customer rating:
- Mediocre book creates a foggy picture
- Very High Level
- Highly Recommended!
- A quick read, but....
- Easy Read
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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)
Bryan Bergeron
Manufacturer: Wiley
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Binding: Paperback
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Harvard Business Review on Customer Relationship Management
ASIN: 0471206032 |
Book Description
ESSENTIALS OF CRM
Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM.
"Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand."
—Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence
"Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership."
—John Glaser, PhD, Vice President and CIO, Partners Healthcare System
The Wiley Essentials Series-because the business world is always changing...and so should you.
Download Description
ESSENTIALS OF CRM
Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM.
"Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand."
-Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence
"Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership."
-John Glaser, PhD, Vice President and CIO, Partners Healthcare System
The Wiley Essentials Series-because the business world is always changing...and so should you.
Customer Reviews:
Mediocre book creates a foggy picture.......2004-04-24
What striked me as odd in this book is the background of it's author: Medicine and IT.My skepticism unfortunatelly proves well founded.The book is built around a quite simplified example of a bike shop that fails to clear things up.The writer spends much time explaining technological advances in broad terms and less time with the marketing aspect of CRM.It contains no case studies.Too introductory.It will give you some understanding of CRM but limited.All in all i did not find it a helpfull book on the subject .Only for execs with no touch with current technologies as a starting point, not good from a marketing perspective.
Very High Level.......2003-01-06
It was a pretty good book, but it was a little too high level. If you are new to CRM this book is pretty good, but if you have picked anything up from the various business magazines then it is not as useful. I would have liked to see more specifics discussed regarding implementations and possible pitfalls.
Highly Recommended!.......2002-06-04
Never has a business trend been more popular, more expensive and less understood than customer relationship management, or CRM. The costs of CRM can be astronomical, and while the benefits also can be great, they are often less easily to predict, due to the complexity of the systems. Byron Bergeron breaks down CRM into its component parts, and in so doing, helps the reader grasp just what makes the price so high, and why it might all be worthwhile. In his discussion, Bergeron touches on the major suppliers of CRM technology, the need for employee training, implementation issues, and virtually every other factor an executive might need to consider in evaluating whether or not to undertake a CRM program. We from getAbstract highly recommend this comprehensive work.
A quick read, but...........2002-04-23
If you are new to CRM this is a good book. If you have some experience with CRM, as I do, this lacks detail. The book is definitely just for CRM beginners.
It is a quick read - about 3-4 hrs total cover to cover. The text is all double spaced so the 208 pages goes by very fast. Thus, the value for money is a bit questionable.
The story about 3 roommates that threads its way through the book is a good example of a how a small enterprise gets involved with CRM, however much of the rest of the book's theory and advice is geared to larger organizations.
The author really concentrates on CRM vis-a-vis customer service representatives. He does not touch on sales force automation or marketing aspects of CRM systems at all. This despite the author telling us of the necessity to include sales and marketing in the CRM implementation and buy-in.
Still, it is a good book overall.
Easy Read.......2002-02-28
I picked up this book becasuse I had to. Everyone's been talking about CRM in my company. To my surprise, I actually enjoyed learning about CRM. I'm no technologist, but a manager with real-world challenges. This book lets me talk intelligently with my IT department head and navigate through the fluff vendors throw my way. It's well worth reading.
Average customer rating:
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Customer Relationship Management Essentials (Prima Development)
John Gosney , and
Thomas P. Boehm
Manufacturer: Premier Press
ProductGroup: Book
Binding: Hardcover
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ASIN: 0761528458 |
Book Description
A companys e-business prospects are often derailed by poor customer support because companies dont understand the frantic pace of Internet time. Procurement, fulfillment, and post-sale support can be severely crippled by poor communication channels. Customer Relationship Management explains the circular relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in an e-business environment. This book is geared mainly toward managers of IT divisions and/or those directly involved in making hands-on, technical decisions about the use of e-commerce strategies for a business.
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Connecting with your customers: it's essential that CRM software solutions are easy to use and flexible. They must successfully bridge the gaps between ... management): An article from: NZ Business
Patricia Moore
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital
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ASIN: B000FTJA34
Release Date: 2006-05-22 |
Book Description
This digital document is an article from NZ Business, published by Thomson Gale on May 1, 2006. The length of the article is 1719 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Connecting with your customers: it's essential that CRM software solutions are easy to use and flexible. They must successfully bridge the gaps between companies and customers.(Customer relationship management)
Author: Patricia Moore
Publication:
NZ Business (Magazine/Journal)
Date: May 1, 2006
Publisher: Thomson Gale
Volume: 20
Issue: 4
Page: 52(3)
Distributed by Thomson Gale
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How "real time" is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training.(Innovative Solutions ... article from: Customer Interaction Solutions
Patrick Botz
Manufacturer: Thomson Gale
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ASIN: B000FOQBCC
Release Date: 2006-05-12 |
Book Description
This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on April 1, 2006. The length of the article is 1308 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: How "real time" is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training.(Innovative Solutions From The Workforce Optimization Experts: A Special Editorial Series Sponsored by Voice Print, Pipkins and Syntora)
Author: Patrick Botz
Publication:
Customer Interaction Solutions (Magazine/Journal)
Date: April 1, 2006
Publisher: Thomson Gale
Volume: 24
Issue: 10
Page: 32(2)
Distributed by Thomson Gale
Average customer rating:
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One way to keep close to your customer.(Direct Mail Essentials): An article from: Bank Marketing
Jim Turner
Manufacturer: Bank Marketing Assn.
ProductGroup: Book
Binding: Digital
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ASIN: B00082J81M
Release Date: 2005-07-31 |
Book Description
This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on May 1, 2004. The length of the article is 570 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: One way to keep close to your customer.(Direct Mail Essentials)
Author: Jim Turner
Publication:
Bank Marketing (Magazine/Journal)
Date: May 1, 2004
Publisher: Bank Marketing Assn.
Volume: 36
Issue: 4
Page: 44(1)
Distributed by Thomson Gale
Book Description
This digital document is an article from Entrepreneur, published by Thomson Gale on July 1, 2005. The length of the article is 677 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Sweet rewards: an effective rewards program keeps customers coming back. Here are 5 essential tips for building your program--and your sales.(TACTICS)
Author: Kim T. Gordon
Publication:
Entrepreneur (Magazine/Journal)
Date: July 1, 2005
Publisher: Thomson Gale
Volume: 33
Issue: 77
Page: 78(2)
Distributed by Thomson Gale
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