Directory of Non Governmental Organizations and Drug Abuse Prevention, Treatment and Rehabilitation
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    Directory of Non Governmental Organizations and Drug Abuse Prevention, Treatment and Rehabilitation

    Manufacturer: United Nations Pubns
    ProductGroup: Book
    Binding: Paperback

    GeneralGeneral | Business & Investing | Subjects | Books
    GeneralGeneral | Reference | Business & Investing | Subjects | Books
    DirectoriesDirectories | Catalogs & Directories | Reference | Subjects | Books
    GeneralGeneral | Reference | Subjects | Books
    ASIN: 9211481651

    Book Description

    This is a worldwide Directory of 957 Non-Governmental Organizations (NGOs) working in drug demand reduction. It provides detailed contact information for each organization and describes their primary drug control activities and methods of intervention. The directory is meant to serve as a practical tool for professionals and organizations, and to enhance the networking of NGOs.

    The Business of Employee Empowerment: Democracy and Ideology in the Workplace
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      The Business of Employee Empowerment: Democracy and Ideology in the Workplace
      Thomas A. Potterfield
      Manufacturer: Quorum Books
      ProductGroup: Book
      Binding: Hardcover

      GeneralGeneral | Organizational Behavior | Business & Investing | Subjects | Books
      WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
      GeneralGeneral | Business & Investing | Subjects | Books
      Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
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      ASIN: 1567202616

      Book Description

      The popular and influential concept of employee empowerment may have the emancipatory potential its supporters claim, but it also is subject to constraints and inhibitions. Potterfield calls for actions to cut through the ideological inhibitors at the corporate level and also for ways to alter the prevailing socioeconomic structure, ways to enhance the relative strength of employees an various types of organizations. His book provides a synthesis of major empowerment theories and viewpoints, a discussion of its historical and intellectual roots, in inquiry into empowerment practices at a Fortune 100 company, and a discussion of both the emancipatory potential and ideological constraints in empowerment theories and practices. With specific recommendations for corporate and societal action, Dr. Potterfield's book will be important for professionals, teachers, and students in management, organizational studies, human resources, and organizational change. Potterfield begins by situating empowerment in the larger historical context of long-standing effort to provide more participatory work environments. He reviews the social and intellectual roots of the empowerment concept, including basic contoures of modernity such as the rise of capitalism, and examines the development of the concept within the realm of social action movements during the 1950s, 1960s, and 1970s. He provides a detailed explication of the essential dimensions and core elements of empowerment as it is espoused by leading organizational theorists and management experts, then looks at the actual practice of empowerment in a Fortune 100 company that has a major, ongoing commitment to the empowered workplace. With this as a foundation he discusses ways in which these theories and practices either advance the cause of democracy and freedom in the workplace or reinforce corporate organizational power and worker dominations. He concludes with concrete suggestions for overcoming ideological influences and facilitating the emancipatory potential of empowerment.
      Empowerment and Democracy in the Workplace: Applying Adult Education
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        Empowerment and Democracy in the Workplace: Applying Adult Education
        John R. Dew
        Manufacturer: see notes for publisher info
        ProductGroup: Book
        Binding: Hardcover

        WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
        ASIN: B000M46TH2
        Empowerment and Democracy in the Workplace: Applying Adult Education Theory and Practice for Cultivating Empowerment
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          Empowerment and Democracy in the Workplace: Applying Adult Education Theory and Practice for Cultivating Empowerment
          John R. Dew
          Manufacturer: Quorum Books
          ProductGroup: Book
          Binding: Hardcover

          GeneralGeneral | Organizational Behavior | Business & Investing | Subjects | Books
          WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
          GeneralGeneral | Business & Investing | Subjects | Books
          Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
          ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
          EducationEducation | Reference | Business & Investing | Subjects | Books
          Organizational BehaviorOrganizational Behavior | Business Management | Professional & Technical | Subjects | Books
          DemocracyDemocracy | Political Doctrines | Political Science | Social Sciences | Nonfiction | Subjects | Books
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          ASIN: 156720094X

          Book Description

          Adult Education contradicts the theorists and practitioners who claim that empowering organizations can only be created when those at the top decide to share power. The emancipating educational processes are the tools of those who work within systems whether the issue is literacy, civil rights or democracy in the workplace. The Adult Education movement has linked its mission to cultivating the growth of democratic processes. Those people who work in organizations and are trying to improve their understanding of how to reshape the organization into a democratic workplace will find this useful.
          Worker Empowerment: The Struggle for Workplace Democracy (A Toes Book)
          Average customer rating: 5 out of 5 stars
          • Worker Empowerment
          Worker Empowerment: The Struggle for Workplace Democracy (A Toes Book)

          Manufacturer: Bootstrap Press
          ProductGroup: Book
          Binding: Paperback

          WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
          GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
          Labor & Industrial RelationsLabor & Industrial Relations | Economics | Business & Investing | Subjects | Books
          CooperativesCooperatives | Economics | Business & Investing | Subjects | Books
          GeneralGeneral | Business & Investing | Subjects | Books
          ASIN: 0942850262

          Customer Reviews:

          5 out of 5 stars Worker Empowerment.......2006-10-19

          A critical examination of experiences with and obstacles to employee ownersip and control of the workplace, the book begins with a broad-based argument, not only for why workplace democracy is desirable but also why the time is ripe for its rapid expansion.

          The next section, "Workplace Democracy at Work," shows how extensive worker participation (and especially worker ownership and control) is today through chapters on the world-famous Mondragon cooperative complex in Spain and on recent developments in the United States, Western Europe, and the Third World. This is followed by "Birthing Workplace Democracy," which explores some of the practical problems of initiating and expanding worker ownership and control and how they have been addressed through case studies of actual experience in the U.S. and Canada.
          --- from book's back cover
          Empowerment and Democracy in the Workplace
          Average customer rating: Not rated
            Empowerment and Democracy in the Workplace
            John R. Dew
            Manufacturer: Greenwood Pub Group 01/1//1997
            ProductGroup: Book
            Binding: Paperback

            WorkplaceWorkplace | Organizational Behavior | Business & Investing | Subjects | Books
            ASIN: B000MBT6JI

            Handbook of Management under Uncertainty.(book review)(Book Review): An article from: Journal of Risk and Insurance
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              Handbook of Management under Uncertainty.(book review)(Book Review): An article from: Journal of Risk and Insurance
              Maurizio Pompella
              Manufacturer: American Risk and Insurance Association, Inc.
              ProductGroup: Book
              Binding: Digital

              GeneralGeneral | Business & Investing | Subjects | Books
              ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
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              ManagementManagement | Business & Investing | HTML | Formats | e-Docs | Formats | Books
              ReferenceReference | HTML | Formats | e-Docs | Formats | Books
              ASIN: B0008GC6YO
              Release Date: 2005-07-31

              Book Description

              This digital document is an article from Journal of Risk and Insurance, published by American Risk and Insurance Association, Inc. on December 1, 2003. The length of the article is 2540 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

              Citation Details
              Title: Handbook of Management under Uncertainty.(book review)(Book Review)
              Author: Maurizio Pompella
              Publication: Journal of Risk and Insurance (Refereed)
              Date: December 1, 2003
              Publisher: American Risk and Insurance Association, Inc.
              Volume: 70 Issue: 4 Page: 790(5)

              Article Type: Book Review

              Distributed by Thomson Gale
              Handbook of Management under Uncertainty (Applied Optimization)
              Average customer rating: Not rated
                Handbook of Management under Uncertainty (Applied Optimization)

                Manufacturer: Springer
                ProductGroup: Book
                Binding: Hardcover

                Corporate FinanceCorporate Finance | Finance | Business & Investing | Subjects | Books
                GeneralGeneral | Business & Investing | Subjects | Books
                ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                Operations ResearchOperations Research | Management & Leadership | Business & Investing | Subjects | Books
                EntrepreneurshipEntrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                Production, Operation & ManagementProduction, Operation & Management | Industrial, Manufacturing & Operational Systems | Engineering | Professional & Technical | Subjects | Books
                Linear ProgrammingLinear Programming | Applied | Mathematics | Professional Science | Professional & Technical | Subjects | Books
                Linear ProgrammingLinear Programming | Applied | Mathematics | Science | Subjects | Books
                GeneralGeneral | Medicine | Subjects | Books
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                ScienceScience | Qualifying Textbooks - Fall 2007 | Stores | Books
                ASIN: 0792370252

                Book Description

                This Handbook is intended for use by researchers and students working in the fields of engineering, economics, and management science.

                Quality From Customer Needs To Customer Satisfaction
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                  Quality From Customer Needs To Customer Satisfaction
                  Bo Bergman , and Bengt Klefsjo
                  Manufacturer: Studentlitteratur AB
                  ProductGroup: Book
                  Binding: Hardcover

                  GeneralGeneral | Business & Investing | Subjects | Books
                  Customer ServiceCustomer Service | Industries & Professions | Business & Investing | Subjects | Books
                  All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                  ASIN: 9144041667

                  Book Description

                  Aimed at academic and industry courses teaching Total Quality Management, this text shows how to handle the quality improvement process during all steps of a product's life cycle, from customer needs to customer satisfaction, as well as in the support process of an organization. The authors describe philosophies as well as mathods and techniques, the history as well as the future, planning and development as well as manufacturing, and quality for services as well as for goods. The text links quality with the market, productivity, logistics, and investments in a win-win strategy. The up-to-date treatment of current industry topics includes: quality in the supply process, service quality, customer satisfaction (formation, measurement, committment), and leadership for quality (improvement programs, company assessments, quality awards, and learning organizations). There is a twelve-chapter treatment of the quantitative aspects of quality and an appendix of basic statistics.
                  Quality - From Customer Needs to Customer Satisfaction
                  Average customer rating: Not rated
                    Quality - From Customer Needs to Customer Satisfaction
                    BergmanKlefsjo
                    Manufacturer: Mcgraw-Hill College
                    ProductGroup: Book
                    Binding: Paperback
                    ASIN: B000OGP5BO

                    Six Sigma Team Dynamics: The Elusive Key to Project Success
                    Average customer rating: 4.5 out of 5 stars
                    • Insightful!
                    • Great book to build great six sigma teams !
                    • Insightful!
                    • Eckes Fills Critical Void in Six Sigma Literature
                    • A Must for the Library
                    Six Sigma Team Dynamics: The Elusive Key to Project Success
                    George Eckes , and Sandra Derickson
                    Manufacturer: Wiley
                    ProductGroup: Book
                    Binding: Hardcover

                    GeneralGeneral | Organizational Behavior | Business & Investing | Subjects | Books
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                    1. Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change (Six Sigma Research Institute Series) Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change (Six Sigma Research Institute Series)
                    2. General Electric's Six Sigma Revolution: How General Electric and Others Turned Process Into Profits General Electric's Six Sigma Revolution: How General Electric and Others Turned Process Into Profits
                    3. Six Sigma for Everyone Six Sigma for Everyone
                    4. Six Sigma Execution Six Sigma Execution
                    5. Statistics for Six Sigma Made Easy Statistics for Six Sigma Made Easy

                    ASIN: 0471222771

                    Book Description

                    A full, expert discussion of the last major component of Six Sigma implementation
                    George Eckes' first two books on Six Sigma-The Six Sigma Revolution and Making Six Sigma Last-dealt with Six Sigma from a strategic level and from a cultural level, respectively. Six Sigma Team Dynamics covers the last component of Six Sigma-improving team processes. The successful completion of Six Sigma depends on teams working together and applying a proven methodology that defines, measures, analyzes, improves, and controls the process. These team dynamics and the roles and responsibilities of all constituencies are the last remaining key to successful Six Sigma implementation.

                    Customer Reviews:

                    4 out of 5 stars Insightful!.......2004-06-09

                    This book is one of the few thorough, detailed, systematic guides to team leadership in the context of Six Sigma. Those assigned to lead or participate in Six Sigma teams will find it hands-on practical and consistently useful. To use this specific approach to team management, you need to be familiar with the Six Sigma concept and process already. Then, this straightforward, explanatory manual will take you step by step, list by list, through the task of facilitating a successful team, from establishing a plan to dealing with problem personalities. It isn't exactly juicy reading, except for the lively illustrative anecdotes, and the grammar is occasionally awkward given the jargon involved, but this focused package of instructions will help you get the job done effectively and efficiently. We recommend it enthusiastically to managers who are embarking upon, or already involved in, a Six Sigma team management process.

                    5 out of 5 stars Great book to build great six sigma teams !.......2003-11-06

                    This book is a must read for everyone who works on projects...
                    George Eckes explains how meetings could be drastically improved, how to prepare a meeting, how a project should start, live... What are the important check-points...
                    I have personnaly used the methods described in this book and I'm now totally convinced that a team well driven can boost the performance a lot higher than initial assumptions...
                    Don't miss it, it's a great opportunity to learn more about human aspects of six sigma...

                    4 out of 5 stars Insightful!.......2003-10-15

                    This book is one of the few thorough, detailed, systematic guides to team leadership in the context of Six Sigma. Those assigned to lead or participate in Six Sigma teams will find it hands-on practical and consistently useful. To use this specific approach to team management, you need to be familiar with the Six Sigma concept and process already. Then, this straightforward, explanatory manual will take you step by step, list by list, through the task of facilitating a successful team, from establishing a plan to dealing with problem personalities. It isn't exactly juicy reading, except for the lively illustrative anecdotes, and the grammar is occasionally awkward given the jargon involved, but this focused package of instructions will help you get the job done effectively and efficiently. We recommend it enthusiastically to managers who are embarking upon, or already involved in, a Six Sigma team management process.

                    5 out of 5 stars Eckes Fills Critical Void in Six Sigma Literature.......2003-01-08

                    Whether new to Six Sigma or working in an established deployment, this book is for you. Until now, no books have confronted the Six Sigma Team function issue head on. Kudos to George Eckes for identifying this critical gap and plugging it!

                    As an established deployment leader at a large firm, I can attest to the fact that team dynamics is one of the biggest factors in success or failure of Six Sigma projects. Eckes' book is an easy read, using a fictional team throughout that keeps the reading light and interesting, while imparting valuable tools and techniques to improve your teams. From clarifying roles and responsibilities of team participants to providing specific intervention techniques for maladaptive behaviors, this book is packed with things you can use today. No matter what role you play on a Six Sigma team - Champion, Black/Green Belt, or Master Black Belt - you will find keys to better team interactions to allow you to deliver the results your company needs to succeed.

                    Terrific bonuses include common pitfalls in team dynamics you should avoid, a list of 95 questions champions should ask their project teams and tools templates you can put to work to improve your information flow.

                    This book is now required reading for all our Master Black Belts and soon to be incorporated in to our Champion eduction. If you want to improve your team's results, I highly recommend this book.

                    5 out of 5 stars A Must for the Library.......2002-12-07

                    I really enjoyed reading this book. It flows easy and the concepts are practical. This book makes helps put the team side of Six Sigma into focus. There are plenty of tools books, but few to help the team leader (Black Belt) deal with the facilitation side of the project. The examples and recommendations are a great help. I consider this a must for a good Six Sigma library.
                    Six Sigma Team Dynamics: The Elusive Key to Project Success
                    Average customer rating: Not rated
                      Six Sigma Team Dynamics: The Elusive Key to Project Success
                      Sandra Derickson George Eckes
                      Manufacturer: NY
                      ProductGroup: Book
                      Binding: Hardcover
                      ASIN: B000MUH9EI

                      Maritime Sector, Institutions, and Sea Power of Premodern China (Contributions in Economics and Economic History)
                      Average customer rating: Not rated
                        Maritime Sector, Institutions, and Sea Power of Premodern China (Contributions in Economics and Economic History)
                        Gang Deng
                        Manufacturer: Greenwood Press
                        ProductGroup: Book
                        Binding: Hardcover

                        Economic HistoryEconomic History | Economics | Business & Investing | Subjects | Books
                        GeneralGeneral | Business & Investing | Subjects | Books
                        NavalNaval | Military | History | Subjects | Books
                        GeneralGeneral | Ships | Transportation | World | History | Subjects | Books
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                        GeneralGeneral | China | Asia | History | Subjects | Books
                        GeneralGeneral | Ships | Transportation | Nonfiction | Subjects | Books
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                        ASIN: 0313307121

                        Book Description

                        Challenging the stereotype of premodern China as an agricultural nation, this book examines the development of the maritime sector, maritime institutions, and sea power in the premodern era. Initially discussing topics related to China's exports, such as ship design and construction, goods produced solely for export, capital accumulation and investment in the maritime sector, and trade networking, the volume goes on to consider the impact of maritime institutions, governmental trade and non-trade policies, and Confucian attitudes toward maritime activities. Finally, the book shows how China obtained technological, economic, and naval supremacy in Asian waters until the 18th century and goes on to discuss the reasons for the decline of the maritime sector in the 19th century.
                        Maritime Sector, Institutions, and Sea Power of Premodern China (Contributions in Economics and Economic History)
                        Average customer rating: Not rated
                          Maritime Sector, Institutions, and Sea Power of Premodern China (Contributions in Economics and Economic History)
                          Gang Deng
                          Manufacturer: Greenwood Press
                          ProductGroup: Book
                          Binding: Paperback
                          ASIN: B000OTUBTC

                          Presentation Skills: The McGraw-Hill One Day Workshop
                          Average customer rating: 3 out of 5 stars
                          • Good in an emergency
                          Presentation Skills: The McGraw-Hill One Day Workshop
                          Phil Lowe
                          Manufacturer: McGraw-Hill
                          ProductGroup: Book
                          Binding: Hardcover

                          GeneralGeneral | Organizational Behavior | Business & Investing | Subjects | Books
                          GeneralGeneral | Business & Investing | Subjects | Books
                          TrainingTraining | Management & Leadership | Business & Investing | Subjects | Books
                          Running Meetings & PresentationsRunning Meetings & Presentations | Skills | Business & Investing | Subjects | Books
                          Public SpeakingPublic Speaking | Words & Language | Reference | Subjects | Books
                          GeneralGeneral | Foreign Languages | Reference | Subjects | Books
                          ASIN: 0070388520

                          Book Description

                          Whether you're an experienced trainer or a virtual novice, McGraw-Hill One-Day Workshops pack all the scripts, readings, exercises, slides, and other materials you need to train unlimited groups of 6 to 20 employees at your own pace, on your own schedule, and in the privacy of your own in-house facilities: put them to work to teach: Presentation Skills: all the resources for preparing and delivering high-impact reports, talks, and speeches.

                          Customer Reviews:

                          3 out of 5 stars Good in an emergency.......2002-03-04

                          If you have been dumped with the task of training people on presentation skills and have hardly a clue about how to do it yourself, then this is a manual for you.

                          It's not a book. It is the contents of the presentation in one section and student handouts in the other. There's little difference between the two sections. While superficial and dull, it'll get you through the dreaded day and may save your skin.

                          However, I feel that career trainers or experienced presenters looking to really help their audiences may find this publication disappointing.

                          If you are a serious beginner or a happen to be in the 2nd category of reader, get Gene Zelazny's book "Say it with Presentations" and take a flying start instead of plodding along with McGraw-Hill.

                          Selling: Building Partnerships w/GoldMine Software
                          Average customer rating: 3 out of 5 stars
                          • Deceptive Seller
                          • Advertising misleading
                          • I PERSONALLY THINK THAT IT IS A WONDERFUL BOOK.
                          • Great for sales students young and old.
                          Selling: Building Partnerships w/GoldMine Software
                          Barton Weitz
                          Manufacturer: McGraw-Hill Companies
                          ProductGroup: Book
                          Binding: Hardcover

                          GeneralGeneral | Business & Investing | Subjects | Books
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                          2. Marketing Research (Mcgraw Hill/Irwin Series in Marketing) Marketing Research (Mcgraw Hill/Irwin Series in Marketing)
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                          ASIN: 0072426160

                          Book Description

                          Selling: Building Partnerships was the first to integrate the partnerships/relationship theme in the selling course. This theme was expanded and elaborated upon in each edition. It presents selling theories and skills and then encourages the students to practice applying them.

                          Customer Reviews:

                          1 out of 5 stars Deceptive Seller.......2005-11-02

                          The book I received is not the same one shown in the picture on the listing, nor is the ISBN number the same. They sent me the instructor's manual instead of the real book. Nowhere on the listing did it say anything to indicate that it was not the book shown. In a nut shell, I got screwed.

                          3 out of 5 stars Advertising misleading.......2005-06-29

                          This title indicates a books that is about selling using Goldmine software.
                          Actually, it is about selling.
                          The title of the book is "Selling: Building Partnerships"
                          It has nothing to do with Goldmine software, ACT software or any Customer Relationship Management software.

                          The book itself is quite comprehensive and an excellent buy at the $10-$15 price range.

                          5 out of 5 stars I PERSONALLY THINK THAT IT IS A WONDERFUL BOOK........1999-02-06

                          A FRIEND OF MINE WHO IS A PROFESSOR IN ZIMBABWE (UNIVERSITY OF ZIMBABWE) WOULD LIKR TO KNOW IF YOU HAVE A TEACHERS RESOURCE BOOK, OR ANY SUPPLEMENTS TO THIS BOOK (SELLING - BUILDING PATNERSHIP)

                          4 out of 5 stars Great for sales students young and old........1998-11-11

                          I used this book whilst studying my Diploma in Sales and Marketing and found it invaluable. It goes through the fundamental steps of selling and gives you great examples of companies different approaches to the selling environment. A must for all sales people who want to learn the basics of selling or those who want to brush up on their skills.

                          Case Studies In Front Office Management: Instructor Copy
                          Average customer rating: Not rated
                            Case Studies In Front Office Management: Instructor Copy
                            Todd Comen
                            Manufacturer: Educational Inst of the Amer Hotel
                            ProductGroup: Book
                            Binding: Paperback

                            GeneralGeneral | Business & Investing | Subjects | Books
                            IndustrialIndustrial | Management & Leadership | Business & Investing | Subjects | Books
                            All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                            ASIN: 0866122567
                            Cyber extortion targets office workers.(Up front: news, trends & analysis): An article from: Information Management Journal
                            Average customer rating: Not rated
                              Cyber extortion targets office workers.(Up front: news, trends & analysis): An article from: Information Management Journal
                              Nikki Swartz
                              Manufacturer: Association of Records Managers & Administrators (ARMA)
                              ProductGroup: Book
                              Binding: Digital

                              GeneralGeneral | Business & Investing | Subjects | Books
                              CultureCulture | Business & Culture | Computers & Internet | Subjects | Books
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                              ScienceScience | HTML | Formats | e-Docs | Formats | Books
                              ASIN: B000826URC
                              Release Date: 2005-07-31

                              Book Description

                              This digital document is an article from Information Management Journal, published by Association of Records Managers & Administrators (ARMA) on March 1, 2004. The length of the article is 449 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                              Citation Details
                              Title: Cyber extortion targets office workers.(Up front: news, trends & analysis)
                              Author: Nikki Swartz
                              Publication: Information Management Journal (Refereed)
                              Date: March 1, 2004
                              Publisher: Association of Records Managers & Administrators (ARMA)
                              Volume: 38 Issue: 2 Page: 12(1)

                              Distributed by Thomson Gale

                              e-Data: Turning Data into Information with Data Warehousing (custom hardback edition)
                              Average customer rating: 4.5 out of 5 stars
                              • Best in its genre - clear, authoritative & well-written
                              • Refreshingly honest, thorough and well written
                              • Refreshing definitions of key terms and concepts...
                              • Beer and Diapers De-Bunked!
                              • Finally, one for the rest of us.
                              e-Data: Turning Data into Information with Data Warehousing (custom hardback edition)
                              Jill Dyche
                              Manufacturer: Addison-Wesley Pub (Sd)
                              ProductGroup: Book
                              Binding: Hardcover

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                              ASIN: 0201710560

                              Amazon.com

                              The concept of data warehousing can be very hard to grasp at first--especially if you're not a database person. In e-Data: Turning Data into Information with Data Warehousing, author and data warehousing expert Jill Dyché offers the big picture of data warehousing in an informative and comfortable read.

                              Although the title may spark notions of an Internet-specific topic, the author's term "e-data" isn't a Net-related notion at all. By e-data, she means any data that has been refined and stored in a data warehouse, whether Internet-related or not. She explains the basic concepts behind data warehousing and decision support systems in refreshingly plain English and provides real-world case study summaries of well-known corporations such as Hallmark and Bank of America, as well as the applications of data warehousing by industry segment.

                              Some of the technologies that make data warehousing possible are discussed, but the book is primarily targeted at managers and executives who are responsible for implementing successful marketing and data management strategies. The discussion is lifted above the technical details of how data warehousing takes place to examine why your organization should consider the approach.

                              There is plenty of focus on the daunting task of implementing a data warehouse, and the author provides many tips for selecting the proper consultants, technologies, and staff to do the job. This text is a great real-world introduction to the sphere of data warehousing. --Stephen W. Plain

                              Topics covered: Data warehouses, decision support systems, data mining, target marketing, cross-selling, sales analysis, industry applications, database tools, vendor selection, project planning, and pitfalls.

                              Book Description

                              Over the last ten years, the use of detailed data has changed the face of business, and data warehouses have enabled this change. Now widely acknowledged for their role in the delivery of decision support and business intelligence applications, today's data warehouses are increasingly at the hub of such burgeoning strategic initiatives as e-commerce, knowledge management, database marketing, and customer relationship management.

                              So it's more critical than ever that executives, managers, and anyone involved in corporate decision making understand the fundamentals of data warehousing, and differentiate the roles it plays in existing business practices as well as new strategic initiatives. Written especially for these business professionals, e-Data: Turning Data into Information with Data Warehousing covers data warehousing and its surrounding technologies in a straightforward and engaging way, illustrating how companies are leveraging their data warehouses to serve a wide range of business needs.

                              This book reveals what business people should know about data warehouse implementation, as well as techniques for evaluating and justifying new data warehouses and data marts. In reading this book, you'll find:

                              * Key data warehousing terms and what they mean * Emerging database marketing applications that mandate detailed data * A primer on data warehouse technologies, as well as a clear taxonomy of the different analysis types * Staffing and hiring tips for the data warehouse development team * A review of the diverse uses of business intelligence across different industries * Questions to ask your vendors and consultants * A fresh perspective on the politics involved with data warehouses * Checklists and success metrics for evaluating data warehouse effectiveness * Coming trends in the use of e-data in business

                              Inspiring real-world case studies and staff profiles highlight the book, showcasing data warehousing's "vanguards," companies that have succeeded in achieving long-term financial and strategic benefits. Included are Bank of America, Charles Schwab & Co., Qantas Airways, GTE, Royal Bank of Canada, Sears, and Twentieth Century Fox.

                              Fortified with a renewed understanding of data warehousing-the technologies that support it, proper data warehouse development, its role in corporate decision making, and its strategic value-you'll be ready to turn a gold mine of raw data into valuable information that can position your company for market leadership while enhancing customer satisfaction in the bargain!

                              Customer Reviews:

                              5 out of 5 stars Best in its genre - clear, authoritative & well-written.......2001-06-30

                              Jill Dyche has written the definitive book on the business value of information and how it's leveraged by data warehousing. I could wax enthusiastic about this book for the next hour, but will merely state that Ms. Dyche is an excellent writer with a gift for reducing a complex subject into an easily understandable, information-packed 335-page book. Although every page contained valuable information, here are the highlights as I see them:

                              * Business value is threaded throughout every page - this book is written for both IS/IT people and business process owners. Both groups will have no problems understanding every chapter and neither group will get bored.

                              * The chapters on decision support and the primer on the underlying technology were particularly interesting to me because each are complex subjects and Ms. Dyche managed to present both in a concise manner without leaving out any detail.

                              * Implementation issues provided in chapter 6 should be required reading by every IS/IT professional and project manager before they are allowed within a mile of a data warehouse project. This chapter is filled with advice that could have only been accrued by surviving numerous tough projects and learning from them. It appears that Ms. Dyche did just that and one would be foolish to not read this chapter carefully.

                              * Case studies are real, go into a lot of depth and provide an array of insights and ideas. I recommend that all of them be thoroughly read - there is a lot to learn.

                              * Perils and Pitfalls cited in chapter 9 are brutally honest and hit home. The same for the "dirty little secrets", which expose some dumb practices by vendors, IS/IT and other players. Read and heed.

                              Other things that I personally liked about this book include questions to ask vendors (a list of questions for hardware, database, application, data mining and various tools vendors provided in Chapter 6), and the 5 questions your consultant should ask you (as a consultant I immediately incorporated this information).

                              This is a book for everyone, business and technical, and is written by someone who is obviously experienced and knowledgeable. It is also represents some of the wittiest, clearest writing I've encountered in a long time, which makes reading what could have been a dry tome a real pleasure. The book deserves a solid 5 stars and Jill Dyche deserves congratulations for writing when I consider to be the best book on information business value ever published.

                              5 out of 5 stars Refreshingly honest, thorough and well written.......2001-06-29

                              Ms. Dyche has managed to do the impossible by writing a book that will appeal equally to business and technical folks. More importantly, she uncovers the real business value of data warehousing, as well as exposing the technical issues surrounding their design, implementation and ongoing management. And she does it through engaging writing that makes it impossible to put the book down. I read (devoured) this book in a single [long] evening, dwelling on every fact and marvelling at the width and breadth of the author's knowledge and experience.

                              She begins by explaining in simple, but not condescending terms, what a data warehouse is, its value to business, and key objectives of data warehousing. While I admired her ability to describe complex facts in clear terms, I especially enjoyed the list of trite data warehousing aphorisms. Mr. Dyche's style is to always provide balance. She comes across as passionate about every topic, but is equally quick to show the darker side of things. This she does throughout the book, and it is one reason why this technical book is such a page-turner.

                              The next chapter is a thorough discussion of decision support that covers the mechanics, and provides illustrative examples that transform concepts and theory into the practical and achievable.

                              Chapter 3 is devoted to the topics of data warehouses and database marketing. This is where Ms. Dyche skillfully ties together the business and technical aspects. She also provides the most complete explanation of what exactly customer relationship management it (the term is so bandied about these days that most people have no idea what it really means). This chapter provides excellent material for marketing and MBA types, and will hopefully provide IS/IT folks with ideas on how data warehousing initiatives support business processes. The case studies in this chapter reinforces key points of facts and discussion, and also showed the bridge that needs to be built between IS/IT and business process owners. I came away with this chapter feeling as though I had a mandate to build such a bridge.

                              The next chapter, 4, is a panoramic view of how various industries use data warehousing to their advantage. Ms. Dyche recommends that you read them all because you'll learn much by looking beyond the borders of your own industry segment, and I completely agree with her. I couldn't resist jumping to the telecom industry first, though, and was astonished at not only how well Ms. Dyche understood and articulated the issues, but in how well they were presented in 9 pages. She gave the same thorough and insightful treatment to retail, financial, transportation, government, health care, insurance and entertainment (although the page count varied from one industry to another).

                              Chapter 5 delves deeper into the technology and can be easily understood by IS/IT folks who may not be data warehouse experts, as well as business process owners who don't want to be experts, but may be interested in how the moving parts fit together.

                              Implementation and finding the right vendors are covered in the next two chapters. I had to smile when I read the accurate portrayal of "Good vs. Evil: A tale of Two Project Plans." This is required reading for every project manager who finds her- or himself managing a data warehouse project. Here Ms. Dyche takes a poorly developed project plan that is unfortunately representative of most and shows the flaws. She then shows what a good project plan looks like. Also pay close attention to what she has to say about qualifying and selecting vendors in chapter 7. Although she herself is a consultant who works for a small firm she is not the least bit reticent about providing a balanced view of the good and bad of consultants and vendors, as well as the relative strengths and weaknesses of large firms vs. small ones. Both honesty and humor come through here.

                              Because I have a "thing" for cost analysis and ROI I especially liked chapter 8 that covers the data warehouse business value proposition. Like every other chapter this was one the mark and insightful. However, the real insights (not to mention a touch of wit) come in chapter 9 - the perils and pitfalls. First she discards the tired list of pitfalls that have been circulating and comes up with a fresh set of "New Top 10" pitfalls, which hit home and impart more wisdom that you can imagine. She then segues into an expose of ten dirty little secrets, which are refreshing in their frankness and insight. Ms. Dyche really steps up to the plate here. Apparently she was on a roll when writing this chapter because she caps it off with a piece on the politics of data warehousing and eight signs of data warehouse sabotage. She ends with a chapter titled, "What to Do Now" that offers yet more advice and insight about how to proceed if you need a data warehouse or if you already have one.

                              This book is packed with facts wrapped in wit and sparkling prose. It contains advice and wisdom that would take years to accrue, and is usually jealously guarded by consultants and vendors. Yet the author, a consultant, freely dispenses this advice and wisdom, which makes this book so valuable. It earns far more than the 5 stars available and is strongly recommended.

                              5 out of 5 stars Refreshing definitions of key terms and concepts..........2000-10-24

                              I consider myself a data warehouse expert (or at least the end-users that I support consider me one!), but I like this book for its clear explanations of terminology and concepts that I must have run into hundreds of times but probably couldn't explain to save my life (i.e. "affinity analysis"). I already understood quite a bit of the material in this book, but credit Ms. Dyche for presenting it in a fresh and un-jaded way. I ended up buying 14 copies of this book for my end-users (who I imagine are its target audience), and they each got something out of it. e-Data fulfills its intended purpose.

                              5 out of 5 stars Beer and Diapers De-Bunked!.......2000-09-19

                              I have been working in the marketing field (most recently for a large long distance company) for the past 15 years, and this is one of the better introductions to databases and database marketing that I have seen. While many of the reviewers have pointed out that the book is "introductory," I found some of the case studies and data mining discussions to be very original...not the same old stuff on "beer and diapers." Like the other reviewers, I found the author to be a very articulate and funny writer.

                              5 out of 5 stars Finally, one for the rest of us........2000-09-16

                              I appreciated the even-handed way the author covered various aspects of data warehousing and "e-data." I am a technology practitioner currently working on my first data warehouse project, and this book was written in a friendly way that explained both the technical and business functions of data warehousing. Though it clearly leaned toward the data warehouse as a business solution, I liked the way the author included a technology primer in Chapter 5--it helped me realize that I know more than I thought I did! In addition, the examples and case studies used were colorful and down-to-earth. I liked the book alot.

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                              10. Executive Compensation 2004 Guide

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