Oecd Investment Policy Reviews, Caribbean Rim: Costa Rica, Dominican Republic and Jamaica (OECD Investment Policy Reviews)
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    Oecd Investment Policy Reviews, Caribbean Rim: Costa Rica, Dominican Republic and Jamaica (OECD Investment Policy Reviews)
    Organisation for Economic Co-Operation and Development
    Manufacturer: OECD
    ProductGroup: Book
    Binding: Paperback

    GeneralGeneral | Business & Investing | Subjects | Books
    GeneralGeneral | Reference | Business & Investing | Subjects | Books
    GeneralGeneral | Reference | Subjects | Books
    All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
    ASIN: 9264105093

    Heart Masters - Coping Strategies for Secondary Students: A PSHE Programme for Managing Stress, Improving Behaviour and Developing Study Skills (Lucky Duck Books)
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      Heart Masters - Coping Strategies for Secondary Students: A PSHE Programme for Managing Stress, Improving Behaviour and Developing Study Skills (Lucky Duck Books)
      Bob Bellhouse , Andrew Fuller , and Glenda Johnston
      Manufacturer: Paul Chapman Educational Publishing
      ProductGroup: Book
      Binding: Paperback

      Family LifeFamily Life | People & Places | Children's Books | Subjects | Books | Adoption | General | Marriage & Divorce | Multigenerational | New Baby | New Experiences | Orphans & Foster Homes | Parents | Siblings | Stepfamilies
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      ASIN: 1904315399

      Book Description

      `Wonderful, wonderful book. Elegant in its simplicity; resourceful in its elegance. It’s directed at teenage students, but its exercises and activities would be useful to people of any age, and not simply those with emotional or learning difficulties' - Joe Sincalair, Nuturing Potential

      Another exciting resource in the Heart Masters series to promote resilience and emotional development. Based on the work of the late Dr Chris Madden whose research with teenagers found they had eight styles of coping with pressure ranging from positive strategies (self-care and problem-solving) to negative styles (denial and acting out).

      The book focuses on three significant problems for teenagers: stress, behaviourand study.

      With full facilitator notes, discussion points, activities, worksheets and 30 copying cards this programme will help teenagers' understanding of both positive and negative responses to the challenges of teenage life.
      Improving Classroom Behaviour: New Directions for Teachers and Pupils (Special Needs in Ordinary Schools)
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        Improving Classroom Behaviour: New Directions for Teachers and Pupils (Special Needs in Ordinary Schools)
        Denis Mongon , Susan Hart , Chris Ace , and Anne Rawlings
        Manufacturer: Cassell Academic
        ProductGroup: Book
        Binding: Paperback

        GeneralGeneral | Education | Nonfiction | Subjects | Books
        Student LifeStudent Life | College & University | Education | Nonfiction | Subjects | Books
        ASIN: 0304313998
        Improving School Behaviour
        Average customer rating: Not rated
          Improving School Behaviour
          Chris Watkins , and Patsy Wagner
          Manufacturer: Paul Chapman Educational Publishing
          ProductGroup: Book
          Binding: Paperback

          EducationEducation | Reference | Business & Investing | Subjects | Books
          GeneralGeneral | Education | Nonfiction | Subjects | Books
          Elementary SchoolElementary School | Education | Nonfiction | Subjects | Books | General | Reading
          AdministrationAdministration | Education Theory | Education | Nonfiction | Subjects | Books
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          ASIN: 0761963375

          Book Description

          `Certainly worth reading in order to be reminded of some positive reasons for entering the teaching profession: to value the process of education as much as the content, to view children holistically and to consider schools as places of learning for all' - British Journal of Special Education

          Behaviour difficulties in our schools will not go away, but they can be significantly reduced. This book makes available to practitioners and students the frameworks and ideas which will help them minimize behaviour difficulty in school.

          The authors address three important levels: the school, the classroom and the individual. At each level, they show how to identify and analyze patterns of difficulty, and then identify methods for improvement.

          Improving School Behaviour has been written in order to bring to readers useful approaches founded in a comprehensive range of useful international research, and in years of experience in working with schools. It is a mine of helpful ideas and practical approaches. This is not recipe book, or a source of quick fixes or favourite theories.

          The authors:

          · challenge simplified rhetoric about school behaviour

          · help practitioners identify real areas and effective methods for improvement.

          · identify the shortcomings of much conventional wisdom about improving behaviour,

          · show how to implement practical, evidence-based alternatives which can lead to improved results.

          Improving School Behaviour is an essential resource for all those who are not afraid to improve. It is suitable for use in settings for all age-ranges.

          Improving Behaviour and Attendance at School
          Average customer rating: Not rated
            Improving Behaviour and Attendance at School
            Susan Hallam , and Lynne Rogers
            Manufacturer: Open University Press
            ProductGroup: Book
            Binding: Hardcover

            GeneralGeneral | Education | Nonfiction | Subjects | Books
            AssessmentAssessment | Education Theory | Education | Nonfiction | Subjects | Books
            Professional DevelopmentProfessional Development | Education | Professional & Technical | Subjects | Books
            ASIN: 0335222412
            Improving Classroom Behaviour : New Directions for Teachers and Pupils (Special Needs in Ordinary Schools Ser.)
            Average customer rating: Not rated
              Improving Classroom Behaviour : New Directions for Teachers and Pupils (Special Needs in Ordinary Schools Ser.)
              Denis Mongon and Susan Hart
              Manufacturer: Cassell Academic
              ProductGroup: Book
              Binding: Paperback
              ASIN: B000OS99BO
              The role of the teacher in the classroom;: A manual for understanding and improving teacher classroom behaviour
              Average customer rating: Not rated
                The role of the teacher in the classroom;: A manual for understanding and improving teacher classroom behaviour
                Edmund J Amidon
                Manufacturer: Association for Productive Teaching
                ProductGroup: Book
                Binding: Unknown Binding

                Classroom ManagementClassroom Management | Education Theory | Education | Nonfiction | Subjects | Books
                GeneralGeneral | Education Theory | Education | Nonfiction | Subjects | Books
                ASIN: B0006W3978

                Managing Competitive Intelligence Knowledge in a Global Economy
                Average customer rating: 5 out of 5 stars
                • A book of " Competitive intelligence" for entrepreneurs
                Managing Competitive Intelligence Knowledge in a Global Economy
                American Productivity & Quality Center
                Manufacturer: Amer Productivity Center
                ProductGroup: Book
                Binding: Spiral-bound

                GeneralGeneral | Business & Investing | Subjects | Books
                Operations ResearchOperations Research | Management & Leadership | Business & Investing | Subjects | Books
                Systems & PlanningSystems & Planning | Management & Leadership | Business & Investing | Subjects | Books
                ASIN: 1928593089

                Book Description

                See how best-practice companies effectively manage competitive intelligence (CI) knowledge in Managing Competitive Intelligence Knowledge in a Global Economy, a Best-Practice Report based on a consortium benchmarking study by APQC. Discover that successful management of CI knowledge within an organization can be modeled in a five-step process: focus the CI knowledge management efforts, implement CI knowledge creation, institutionalize CI knowledge, change, and hone CI efforts. The report presents 11 key findings within this model.

                Subject Matter Experts

                John Prescott, professor of business administration, University of Pittsburgh's Joseph M. Katz Graduate School of Business

                Jan Herring, principal, Herring & Associates

                Best-Practice Partners

                American Express Company

                Dow Chemical Company

                Procter & Gamble

                Sequent Computer Systems

                Skandia Insurance

                Strategic Decisions Group

                Xerox PARC

                Customer Reviews:

                5 out of 5 stars A book of " Competitive intelligence" for entrepreneurs.......2001-08-18

                This is one of the best books about intelligence in a Global economy.

                If you are a businessman ,researcher,economist or even a CIA agent you will find all what you need to know to become competitive and sure of your future steps in business.

                The book provides tips and strategies for corporate businessmen looking to become competitive intelligence experts.

                Competitive intelligence" for entrepreneurs is presented in this book that covers topics including electronic commerce, finance and venture capital, industry information , international news, law, marketing and more.

                The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
                Average customer rating: 4 out of 5 stars
                • Very Helpful resource!!!
                • Six Sigma Way Team Fieldbook
                • A priceless guide full of hundreds of templates and examples
                • Looking for Cost Reduction, Increased Productivity, and Loyal Costumers - This is the practical implementation guide
                • Classroom training for Six Sigma costs what!
                The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
                Peter S. Pande , Robert P. Neuman , and Roland R. Cavanagh
                Manufacturer: McGraw-Hill
                ProductGroup: Book
                Binding: Paperback

                GeneralGeneral | Business & Investing | Subjects | Books
                Production & OperationsProduction & Operations | Management & Leadership | Business & Investing | Subjects | Books
                Quality ControlQuality Control | Management & Leadership | Business & Investing | Subjects | Books
                TeamsTeams | Management & Leadership | Business & Investing | Subjects | Books
                GeneralGeneral | Reference | Business & Investing | Subjects | Books
                EntrepreneurshipEntrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                Industrial, Manufacturing & Operational SystemsIndustrial, Manufacturing & Operational Systems | Engineering | Professional & Technical | Subjects | Books | Engineering Economics | Ergonomics | General | Industrial Design | Industrial Technology | Machinery | Manufacturing | Packaging | Production, Operation & Management | Productivity | Quality Control | Safety & Health | Systems
                GeneralGeneral | Reference | Subjects | Books
                All Amazon UpgradeAll Amazon Upgrade | Amazon Upgrade | Stores | Books
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                Similar Items:
                1. The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
                2. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
                3. What Is Six Sigma? What Is Six Sigma?
                4. The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools (Big Book) The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools (Big Book)
                5. Six Sigma and Minitab: A complete toolbox guide for all Six Sigma practitioners (2nd edition) Six Sigma and Minitab: A complete toolbox guide for all Six Sigma practitioners (2nd edition)

                ASIN: 0071373144

                Book Description

                This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.

                The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level—just 3.4 defects per million; and much more.

                * Includes dozens of data-gathering forms and Six Sigma tools and worksheets
                * Describes key improvement methods in a concise “how-to” format with checklists and tips

                Download Description

                This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma-measuring performance, improving quality and saving millions in the process.

                Customer Reviews:

                5 out of 5 stars Very Helpful resource!!!.......2007-10-05

                This is a very helpful resource for me as a new blackbelt. The more I learn, the more this book makes sense!

                5 out of 5 stars Six Sigma Way Team Fieldbook.......2007-03-24

                An excellent resource for new Black Belts. Describes the DMAIC phases in plain english. A definite must for anyone training in the DMAIC methodology.

                5 out of 5 stars A priceless guide full of hundreds of templates and examples.......2006-11-12

                As a Transactional Six Sigma Black Belt, this has been one of the most useful six sigma books I own. It contains a wealth of illustrations and tools that are priceless in terms of teaching process improvement teams basic six sigma methods. Using this book, people in process improvement can learn to apply many of the basic six sigma concepts.

                I cannot stress enough, the number of useful illustrations and examples that are in every chapter in this book. Where most six sigma books tell you what six sigma is and how to analyze and measure, this one gives you the communication tools that are essential for getting and keeping an improvement project on-track.

                Although many six sigma people would disagree with me on this point, I am a firm believer that Process Improvement & Management is the program to achieve business change success and six sigma is a tool to help accomplish and control the improvements.

                A must read and a bargain-priced book. I recommended it to every process improvement team I lead and the feedback is always a "Wow - what a book!"

                5 out of 5 stars Looking for Cost Reduction, Increased Productivity, and Loyal Costumers - This is the practical implementation guide .......2006-07-17

                Six sigma is a quality system that has helped world class companies save millions and gain costumer. It was brought into fame by the legendary Jack Welch during his years at General Electric.

                This book is a practical implementation guide and the companion for "The sis sigma way: How GE, Motorola, and other top companies are honing their performance". Buy this book if you are already involved in a sis sigma initiative in your organization, either as a black belt, green belt, or champion. If you are looking for an introduction to fundamentals an systems implementation, you may do better with "The sis sigma way: How GE, Motorola, and other top companies are honing their performance", which is a comprehensive self-help guide to adapting and using the six sigma system under various conditions. Half of the book focuses on implementation through a detailed and flexible five-step "road map", filled with practical directions.

                Either if you are looking to solve an specific process problem, or want to implement six sigma company wide, both books will help you develop a method that fits the specific needs of your company or organization.

                4 out of 5 stars Classroom training for Six Sigma costs what!.......2005-11-05

                I began my journey to learn about Six Sigma around a year ago. At that time I investigated classroom training on Six Sigma. The cost for Six Sigma training was far too expensive for my management team to seriously consider. My most viable option was to train myself. I bought seven, yes seven, books on the topic of Six Sigma. This book was the best of the seven resources I purchased. This book is an inexpensive resource for training. I would also recommend an introduction to Six Sigma to supplement this book. My recommendation would be, "What is Six Sigma?" (another book by Pande). I have several years of quality experience so not every newcomer can just read a book. For most business process improvement efforts this book can give you the education to be dangerous against company waste and inefficiencies.
                Statistical process control: A training manual and implementation guide
                Average customer rating: Not rated
                  Statistical process control: A training manual and implementation guide
                  Robert L O'Con
                  Manufacturer: Fabricators & Manufacturers Association
                  ProductGroup: Book
                  Binding: Paperback

                  Management & LeadershipManagement & Leadership | Business & Investing | Subjects | Books | Business Ethics | Consolidation & Merger | Decision-Making & Problem Solving | Distribution & Warehouse Management | Industrial | Information Management | Leadership | Management | Management Science | Motivational | Negotiating | Operations Research | Planning & Forecasting | Pricing | Production & Operations | Project Management | Quality Control | Risk Assessment | Statistics | Strategy & Competition | Systems & Planning | Systems Analysis | Teams | Total Quality Management | Training
                  Industrial, Manufacturing & Operational SystemsIndustrial, Manufacturing & Operational Systems | Engineering | Professional & Technical | Subjects | Books | Engineering Economics | Ergonomics | General | Industrial Design | Industrial Technology | Machinery | Manufacturing | Packaging | Production, Operation & Management | Productivity | Quality Control | Safety & Health | Systems
                  ASIN: 1881113116

                  Strategic Focus: How Corporate Managers Gain the Competitive Advantage in Today's Marketplace
                  Average customer rating: Not rated
                    Strategic Focus: How Corporate Managers Gain the Competitive Advantage in Today's Marketplace
                    Stephen C. Tweed
                    Manufacturer: Lifetime Books
                    ProductGroup: Book
                    Binding: Hardcover

                    Strategy & CompetitionStrategy & Competition | Management & Leadership | Business & Investing | Subjects | Books
                    Decision-Making & Problem SolvingDecision-Making & Problem Solving | Management & Leadership | Business & Investing | Subjects | Books
                    Systems & PlanningSystems & Planning | Management & Leadership | Business & Investing | Subjects | Books
                    GeneralGeneral | Business & Investing | Subjects | Books
                    ASIN: 0811908348

                    In Pursuit of Leviathan: Technology, Institutions, Productivity, and Profits in American Whaling, 1816-1906 (National Bureau of Economic Research Series on Long-Term Factors in Economic Dev)
                    Average customer rating: Not rated
                      In Pursuit of Leviathan: Technology, Institutions, Productivity, and Profits in American Whaling, 1816-1906 (National Bureau of Economic Research Series on Long-Term Factors in Economic Dev)
                      Lance E. Davis , Robert E. Gallman , and Karin Gleiter
                      Manufacturer: University Of Chicago Press
                      ProductGroup: Book
                      Binding: Hardcover

                      Economic HistoryEconomic History | Economics | Business & Investing | Subjects | Books
                      GeneralGeneral | Popular Economics | Business & Investing | Subjects | Books
                      Production & OperationsProduction & Operations | Management & Leadership | Business & Investing | Subjects | Books
                      GeneralGeneral | Industries & Professions | Business & Investing | Subjects | Books
                      GeneralGeneral | United States | Americas | History | Subjects | Books
                      Fisheries & AquacultureFisheries & Aquaculture | Natural Resources | Nature & Ecology | Science | Subjects | Books
                      History of TechnologyHistory of Technology | Technology | Science | Subjects | Books
                      All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                      Business & InvestingBusiness & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
                      ScienceScience | Qualifying Textbooks - Fall 2007 | Stores | Books
                      ASIN: 0226137899

                      Book Description

                      In Pursuit of Leviathan traces the American whaling industry from its rise in the 1840s to its precipitous fall at the end of the nineteenth century. Using detailed and comprehensive data that describe more than four thousand whaling voyages from New Bedford, Massachusetts, the leading nineteenth-century whaling port, the authors explore the market for whale products, crew quality and labor contracts, and whale biology and distribution, and assess the productivity of the American fleet. They then examine new whaling techniques developed at the end of the nineteenth century, such as modified clippers and harpoons, and the introduction of darting guns. Despite the common belief that the whaling industry declined due to a fall in whale stocks, the authors argue that the industry's collapse was related to changes in technology and market conditions.

                      Providing a wealth of historical information, In Pursuit of Leviathan is a classic industry study that will provide intriguing reading for anyone interested in the history of whaling.
                      In Pursuit of Leviathan: Technology, Institutions, Productivity, and Profits in American Whaling, 1816-1906
                      Average customer rating: Not rated
                        In Pursuit of Leviathan: Technology, Institutions, Productivity, and Profits in American Whaling, 1816-1906
                        Lance Edwin Davis
                        Manufacturer: University Of Chicago Press
                        ProductGroup: Book
                        Binding: Paperback
                        ASIN: B000OPIVLG

                        McGraw-Hill One-Day Workshop: Coaching and Counseling Skills
                        Average customer rating: Not rated
                          McGraw-Hill One-Day Workshop: Coaching and Counseling Skills
                          Phil Lowe
                          Manufacturer: McGraw-Hill
                          ProductGroup: Book
                          Binding: Ring-bound

                          GeneralGeneral | Business & Investing | Subjects | Books
                          ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                          TrainingTraining | Management & Leadership | Business & Investing | Subjects | Books
                          EntrepreneurshipEntrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                          Vocational GuidanceVocational Guidance | Job Hunting & Careers | Business & Investing | Subjects | Books
                          GeneralGeneral | Counseling | Psychology & Counseling | Health, Mind & Body | Subjects | Books
                          ASIN: 007912092X

                          Book Description

                          Whether you're an experienced trainer or a virtual novice, McGraw-Hill One-Day Workshops pack all the scripts, readings, exercises, slides, and other materials you need to train unlimited groups to 6 to 20 employees at your own pace, on your own schedule, and in the privacy of your own in-house facilities. Put them to work to teach: coaching and counseling skills: the know-how managers need to build employee skills, self-confidence, and performace.

                          The Marketing Casebook: Cases and Concepts
                          Average customer rating: Not rated
                            The Marketing Casebook: Cases and Concepts
                            Sally Dibb , and Lyndon Simkin
                            Manufacturer: Routledge
                            ProductGroup: Book
                            Binding: Paperback

                            GeneralGeneral | Business & Investing | Subjects | Books
                            Management & LeadershipManagement & Leadership | Business & Investing | Subjects | Books | Business Ethics | Consolidation & Merger | Decision-Making & Problem Solving | Distribution & Warehouse Management | Industrial | Information Management | Leadership | Management | Management Science | Motivational | Negotiating | Operations Research | Planning & Forecasting | Pricing | Production & Operations | Project Management | Quality Control | Risk Assessment | Statistics | Strategy & Competition | Systems & Planning | Systems Analysis | Teams | Total Quality Management | Training
                            GeneralGeneral | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
                            ASIN: 0415089506

                            Best of d and D.... Creative, Comprehensive, and Cost Efficient Chicago, Illinois, April 14-17, 1996
                            Average customer rating: Not rated
                              Best of d and D.... Creative, Comprehensive, and Cost Efficient Chicago, Illinois, April 14-17, 1996

                              Manufacturer: Amer Nuclear Society
                              ProductGroup: Book
                              Binding: Paperback

                              GeneralGeneral | Business & Investing | Subjects | Books
                              IndustrialIndustrial | Management & Leadership | Business & Investing | Subjects | Books
                              EngineeringEngineering | Professional & Technical | Subjects | Books | Aerospace | Automotive | Bioengineering | Chemical | Civil | Computer Technology | Design | Economics | Education | Electrical & Electronics | Energy | General | Industrial, Manufacturing & Operational Systems | Management | Marine | Materials | Materials Science | Mechanical | Nuclear | Patents & Inventions | Petroleum, Mining & Geological | Power Systems | Reference | Research | Special Topics | Telecommunications | Welding
                              AppliedApplied | Physics | Science | Subjects | Books
                              EngineeringEngineering | Specialty Stores | Books | Aerospace | Automotive | Bioengineering | Chemical | Civil | Computer Technology | Design | Economics | Education | Electrical & Electronics | Energy | General | Industrial, Manufacturing & Operational Systems | Management | Materials | Materials Science | Mechanical | Nuclear | Patents & Inventions | Petroleum, Mining & Geological | Power Systems | Reference | Research | Special Topics | Telecommunications | Welding
                              ASIN: 0894486071

                              Corporate Memory: Strategies For Knowledge Management
                              Average customer rating: 3.5 out of 5 stars
                              • Egocentric author who puts little value on Experts
                              • "Critical Knowledge Can be Transient"
                              • A great introduction and a great value
                              Corporate Memory: Strategies For Knowledge Management
                              Annie Brooking
                              Manufacturer: Int. Cengage Business Press
                              ProductGroup: Book
                              Binding: Paperback

                              GeneralGeneral | Business & Investing | Subjects | Books
                              MISMIS | Industries & Professions | Business & Investing | Subjects | Books
                              Decision-Making & Problem SolvingDecision-Making & Problem Solving | Management & Leadership | Business & Investing | Subjects | Books
                              ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                              EntrepreneurshipEntrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
                              Running Meetings & PresentationsRunning Meetings & Presentations | Skills | Business & Investing | Subjects | Books
                              All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                              Business & InvestingBusiness & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
                              ASIN: 1861522681

                              Book Description

                              Examines the ways in which companies are more reliant than ever on information and knowledge. Knowledge is a corporate asset which needs to be identified, guarded and shared. This book shows the reader how to value the knowledge in their company and establish what is important to the company's success.

                              Customer Reviews:

                              1 out of 5 stars Egocentric author who puts little value on Experts.......2001-08-10

                              I thought the author was high on herself and down on anybody with a little knowledge. She presents Knowledge Management with a "black and white" attitude. This is right and that is wrong. It's very simple minded conversation about an extremely complex subject matter. Also, she uses generic and vague statements like "Know who needs to know what in the Orgnaization." That's obvious, tell me how to do that. What tools, work processes? She doesn't give much details on this. In summary, the book provides very little insight to solving a very complex matter. It's merely a gather of vague, wonderful proverbs!

                              5 out of 5 stars "Critical Knowledge Can be Transient".......2001-02-20

                              Annie Brooking writes, "In order to manage knowledge within the organization some decisions have to be made. What knowledge is important? Where do we start? Should we manage the knowledge of all employees or just a select few. Which select few? Should we get everyone to document what they know? Wait a minute...if they are documenting everything they know when do they have time to do their jobs? It's a conundrum, let's not even get into whether or not it's possible to document all the types of knowledge a company must be interested in. The solution is as usual to focus; to look at the types of knowledge which are essential to the company in order to enable it to achieve its corporate goals."

                              In this context, in Chapter 3, she shows some examples of types of knowledge which can be critical in a company as following:

                              1. Knowledge of a particular job such as how to remove the wings from an aircraft or how to clean out a boiler.

                              2. Knowledge of who knows what in a company.

                              3. Knowledge of how to get things done in a company-using the culture to maximum effect.

                              4. Knowledge of who is best to perform a particular job or task.

                              5. Knowledge of corporate history, why the company works the way it does.

                              6. Knowledge of a particular customer account.

                              7. Knowledge of a geography, country and its business customs.

                              8. Knowledge of how to put together a team that can achieve a particular task.

                              9. Knowledge of how to approach a particular problem which is difficult to solve.

                              Finally, she writes about critical knowledge that "it's important not to fall into a false sense of security when considering critical knowledge in the organization, as it may be the case that know-how which is important today, this month or this year is not important next year. Understanding the dynamics of the business is important in manipulating the organization to perform as best it can every day."

                              Highly recommended.

                              5 out of 5 stars A great introduction and a great value.......1999-09-09

                              Brooking provides a concise description of the collection, organization, and management of corporate knowledge. This book is economical in its description, as well as its price. Good examples of the concepts throughout the text.

                              Technologies for knowledge management will come and go. This book focuses on the human element, understanding how we know what we know, and the processes needed to elicit, capture, and maintain knowledge.

                              Books:

                              1. Office Politics for the Utterly Confused (Office Politics Series)
                              2. OSHA Regulatory Documents: A Reference of Federal Documents Pertaining to OSHA Workplace Safety Regulations for all Industries As An Aid to Compliance
                              3. Pension Funds and Their Advisors 1999
                              4. Post Keynesian Econometrics, Microeconomics and the Theory of the Firm: Beyond Keynes (Post-Keynesian Economics Study Group (Series).)
                              5. Pricing Systems, Indexes, and Price Behavior
                              6. Quantitative Methods: A Short Course
                              7. Research on Managing Groups and Teams, 1998 (Vol 1)
                              8. Self Regulation Environmental Management: Guidelines Set by World Industry Association for Their Members' Firm: An Update 1196-2003
                              9. Sell the Fun Stuff: Writers' and Artists' Market Guidelines for Greeting Cards, Posters, Rubber Stamps, T-Shirts, Aprons, Bumper Stickers, Doormats, and More!
                              10. State of Food Insecurity in the World, 2002

                              Books Index

                              Books Home

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                              2. Lone Star Lawmen: The Second Century of the Texas Rangers
                              3. Hot Money and the Politics of Debt, Third Edition
                              4. Implementing Environmental Management Accounting: Status and Challenges
                              5. Leading Change
                              6. Practical Aspects of Interview and Interrogation, Second Edition
                              7. Managing Scientists: Leadership Strategies in Research and Development
                              8. Consulting Demons: Inside the Unscrupulous World of Global Corporate Consulting
                              9. Interpreting Ricardo
                              10. A Day No Pigs Would Die