Average customer rating:
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1998 Harris South Carolina Manufacturers Directory
Manufacturer: Harris Infosource
ProductGroup: Book
Binding: Hardcover
Economics
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| Agricultural
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| Consolidation & Merger
| Cooperatives
| Debt & Deficits
| Development & Growth
| Econometrics
| Economic Conditions
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| Economic Policy & Development
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ASIN: 9997443284 |
Average customer rating:
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1998 Harris South Carolina Manufacturers Directory (Serial)
Manufacturer: Harris Infosource
ProductGroup: Book
Binding: Hardcover
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ASIN: 1556005997 |
Book Description
This is a unique and innovative book on movement and dance development from birth to eight years. The author shares her depth of knowledge and practical experience in helping children to become skilled, creative and imaginative in a wide range of movement-oriented activities. The book seeks to help early childhood educators and parents in very practical ways and provides guidance based on a sound theoretical understanding.
Originally published as Helping Children Learn Through a Movement Perspective, this book has been fully revised and update and now includes:
- An extended investigation of how young children learn in and through movement
- Detailed links between movement and early childhood theories of education and care
- An expanded chapter on dance, which suggests strategies for working with young children
- A new chapter showing how expressive aspects of children's movement can be appropriately located. It includes examples for dance at Key Stage 1 and the early phases of Key Stage 2.
Book Description
This digital document is an article from JOPERD--The Journal of Physical Education, Recreation & Dance, published by American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD) on May 1, 2002. The length of the article is 4358 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Addressing the university's tripartite mission through an early childhood movement program.(teaching, scholarly endeavors, and service at the University of Northern Iowa)
Author: Rip Marston
Publication:
JOPERD--The Journal of Physical Education, Recreation & Dance (Refereed)
Date: May 1, 2002
Publisher: American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD)
Volume: 73
Issue: 5
Page: 35(7)
Distributed by Thomson Gale
Average customer rating:
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Children discover music and dance (Early childhood education series)
Emma Dickson Sheehy
Manufacturer: Teachers College Press
ProductGroup: Book
Binding: Unknown Binding
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ASIN: B00072RF9U |
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Creating and implementing preschool movement narratives.: An article from: JOPERD--The Journal of Physical Education, Recreation & Dance
Rhonda L. Clements , and
Maureen Oosten
Manufacturer: American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD)
ProductGroup: Book
Binding: Digital
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ASIN: B00093LPNY
Release Date: 2005-07-28 |
Book Description
This digital document is an article from JOPERD--The Journal of Physical Education, Recreation & Dance, published by American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD) on March 1, 1995. The length of the article is 2643 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: Movement narratives are storytelling activities for preschool students involving the use of body movements to narrate a plot. They provide physical education teachers with a creative method for helping their students appreciate movement by putting an appropriate plot within the context of physical education goals. These include positive peer interaction, movement expression and expanded imagination. A guide for implementing a movement narrative lesson is provided.
Citation Details
Title: Creating and implementing preschool movement narratives.
Author: Rhonda L. Clements
Publication:
JOPERD--The Journal of Physical Education, Recreation & Dance (Refereed)
Date: March 1, 1995
Publisher: American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD)
Volume: v66
Issue: n3
Page: p24(6)
Distributed by Thomson Gale
Book Description
This digital document is an article from JOPERD--The Journal of Physical Education, Recreation & Dance, published by American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD) on January 1, 2002. The length of the article is 2966 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Improving public health through early childhood movement programs.
Author: Clersida Garcia
Publication:
JOPERD--The Journal of Physical Education, Recreation & Dance (Refereed)
Date: January 1, 2002
Publisher: American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD)
Volume: 73
Issue: 1
Page: 27(6)
Distributed by Thomson Gale
Average customer rating:
|
Guia Para Implantar La Norma ISO 9000 - Para Empre
Guevara Guillermo Tabla
Manufacturer: MC Graw Hill
ProductGroup: Book
Binding: Paperback
Quality Control
| Management & Leadership
| Business & Investing
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ASIN: 970101782X |
Book Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Download Description
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.
Customer Reviews:
An Insult to Every Contact Center Employee's Intelligence.......2007-05-24
I have now worked at two separate contact/call centers and I am always mystified as to why management has to treat employees so shabbily that it predisposes them to hate the company. It seems gratuitous and stupid, but I suppose that the "geniuses" who come up with these so-called employee motivating tactics never think for a moment that the employees might just have brains/feelings. Motivating techniques that I have seen first-hand involve infantile and immature contests that remind one of elementary school, and not of a serious company running a business. Prizes are often balloons handed to employees, blowing whistles and clapping when an employee receives a compliment from a customer while the managers/leads stand around the employee's desk for the whole call center to see and emulate, or an occasional sandwich/pizza delivered to the office for employees to partake. Of course, these are meant to take the place of REAL recognition like paying employees wages they can actually live on, or promoting them to higher jobs. Working conditions at call centers are notoriously bad: employees are expected to handle each call in 2 to 3 minutes at most while at the same time maintaining a high degree of quality service. Goes to show you how "sincere" companies are about keeping customers happy. The end result is a high employee turnover rate, and for those that stay, tension and fatigue is the order of the day.
So, the next time you call an 800 number to reach your bank, utility company, supermarket, or department store, please keep in mind what is going on behind the scenes. Hopefully, some day the government watchdog agencies that regulate the workplace will realize that much needs to be done to improve call center work.
Excellent advice based on reality!.......2007-02-11
From the moment I opened this book, I could tell the people who wrote it had worked in call centers. The advice is comprehensive and throughout the book they offer resources for additional information. If you have to give feedback to call center employees, get this book! If you are a new or seasoned call center manager, get this book. If you need to motivate call center employees, get this book! It is worth the money. I have purchased several books in this genre. This book and the book "Why Employees Don't Do What You Want..." by Fournies have turned out to be the most useful.
Good information with actionable suggestions.......2005-09-06
I was able to implement the ideas from this book in my call center.
A must have for your contact center library.......2003-12-12
Impact Learning International has done it again! There is no contact center topic more important than that of focusing on the biggest expense and the greatest asset...your people. Impact Learning provides excellent advice and practical help in a fun and understandable way. It is based on their many years of experience coaching and training in the contact center industry. I refer to my copy all of the time and have given away several copies to contact center managers. You MUST have a copy of this book in your business library!
Book Description
Is it time to drive performance in your call center?
Inspiring Call Center Performance is a terrific book to teach managers the principles of creating dynamite results in the call center.
It was written for managers, executives, supervisors and trainers who manage call center, inside sales and customer care departments.
This audio book focuses on the skill sets to manage people and operations. Topics include:
- Building a performance based culture
- Understanding the key elements of call center management
- Having a daily game plan
- Developing training programs to impact performance
- Using communication channels to motivate employees
- Exploring how agents see the call center
- Tips and Ideas to inspire call center staff
Designing a complete call center program is the key for management to build results in their call center. This audio book provides a taste of how managers can do better to supervise, motivate and inspire call center performance.
Customer Reviews:
Perfect for call center management.......2003-04-30
It's very motivational and also provided several strategies to help our call center perform better. We have retention and hiring issues. We also have difficulty with consistency in our center. This book gave our supervisors great ideas! The consistent theme we all agreed after listening to this book was "People Matter"!
Great training for our managers and trainers!.......2003-04-22
Our company always looks for ongoing training materials for our call center management team. This audio book is exactly what we were looking for. It is divided into chapters, and we conducted a team meeting about each chapter after listening. I highly recommend this audio book for anybody who supervises a call center. It is PACKED with creative ideas - we're going to listen to Inspiring Call Center Performance, and use the information to motivate our agents.
Average customer rating:
|
Reinventing Rationality: The Role of Regulatory Analysis in the Federal Bureaucracy
Thomas O. McGarity
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Hardcover
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ASIN: 0521402565 |
Book Description
In this book, Professor McGarity reveals the complex and problematic relationship between the "regulatory reform" movements initiated in the early l970s and the United States' federal bureaucracy. Examining both the theory and application of "regulatory reform" under the Reagan administration, the author succeeds in offering both a relevant analysis and critique of "regulatory reform" and its implementation through bureaucratic channels. Using several case studies from the early Reagan years, this book describes the clash of regulatory cultures resulting from the President's attempt to incorporate "regulatory analysis" into the bureaucratic decisionmaking process. McGarity examines the roles that regulatory analysts and their counterparts in the Office of Management and Budget play in decisionmaking by offering hundreds of interviews with scientists, engineers, regulatory analysts and upper level personnel in federal agencies. The author then critiques the reformers' claim that regulatory analysis will result in "better" decisionmaking. Yet while McGarity recognizes the limitations of regulatory analysis, he concludes with suggestions for enhancing its effectiveness. This book could be used not only as a textbook for political science and government courses but also for graduate applications in public policy and public administration.
Book Description
This digital document is an article from Southern Economic Journal, published by Southern Economic Association on October 1, 1993. The length of the article is 975 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Reinventing Rationality: The Role of Regulatory Analysis in the Federal Bureaucracy. (book reviews)
Author: Bob Williams
Publication:
Southern Economic Journal (Refereed)
Date: October 1, 1993
Publisher: Southern Economic Association
Volume: v60
Issue: n2
Page: p537(2)
Article Type: Book Review
Distributed by Thomson Gale
Average customer rating:
|
Customer Service: The McGraw-Hill One Day Workshop
Wendy Carter
Manufacturer: McGraw-Hill Trade
ProductGroup: Book
Binding: Hardcover
General
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Customer Service
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ASIN: 0070111979 |
Book Description
Train employees to deliver top-notch customer service--in just a day. Here's the easy, affordable way to spread strong customer service and support techniques throughout your organization. The McGraw-Hill One-Day Workshop in Customer Service, by Wendy Carter, gives you a total solution for training unlimited groups of 6 to 20 employees to adopt take-charge customer-first strategies for internal and external customer alike. Whether you're an experienced trainer or a virtual novice, this all-in-one course packs the step-by-step scripts, handouts, slides, and other materials you need to show employees how to know their customers, define and deliver quality, become active listeners, plan ahead, and more.
Average customer rating:
|
The Brandweek Directory 2003 (Brandweek Directory)
Manufacturer: Adweek Directories
ProductGroup: Book
Binding: Paperback
General
| Business & Investing
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Advertising
| Marketing & Sales
| Business & Investing
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ASIN: 1891204319 |
Book Description
Each and every one of us -- regardless of our age, position, or station in life -- has the opportunity to take control of, and improve, our lives...and the lives of those around us. In Lead or Get Off the Pot!, the irrepressible count of carpe diem shares his bold vision and unorthodox strategies for developing personal passion, a can-do attitude, and the motivation essential for cultivating leadership skills. Pat's advice includes:
- Twelve Ways to Build a Passionate Team
- Walk the Talk
- The Ten Commandments of Service
- How to Listen with a Leader's Eye
- Learning your AAAs -- Attitude, Assets, Ambition
...and other leadership lessons that can teach you to become a true leader -- one who challenges, mediates, motivates, communicates, and inspires.
Download Description
"Pat Croce's management and motivational expertise are world-renowned. His fresh, daring leadership philosophy launched a small physical therapy practice into a nationwide franchise and revitalized Philadelphia's famed 76ers basketball team -- stories that were relayed in his bestselling memoir, I Feel Great and You Will Too! Now, in Lead or Get off the Pot!, the irrepressible count of carpe diem offers a unique leadership prescription that turns conventional wisdom on its ear. Everyone -- regardless of age, position, or station in life -- has the opportunity to take control and improve the lives of those around them. You can become a true leader: one who challenges, mediates, motivates, communicates, and inspires those in your workplace, community, or personal life. In this practical and accessible guide, Pat shares his bold and unorthodox strategies for developing personal passion, a can-do attitude, and the motivation essential for cultivating leadership skills. His advice includes: Twelve Ways to Build a Passionate Team; Croce's Three Rules for Praise; Learning to Listen with a Leader's Eye; and much more. Lead or Get Off the Pot! is an informative and highly practical collection of leadership lessons that can be used by everyone. Don't wait to gain a so-called leadership position to lead. Do it now! "
Customer Reviews:
Croce has still another winner!.......2006-02-18
Pat Croce's I FEEL GREAT AND YOU WILL TOO! is one of my
all-time favorite motivational books . . . he followed it up with
110%, another winner . . . and his latest, LEAD OR GET
OFF THE POT!--written with Bill
Lyon--is every bit as good.
Croce, the onetime president of the Philadelphia 76ers and
current NBC commentator, presents his ideas on leadership
in this lively book . . . but don't feel you have to be a
leader to get value from it . . . what he says applies to
every walk of life, including sales, teaching and even
parenting.
I particularly liked the many examples that Croce uses . . . they
were taken from his ventures as an entrepreneur, basketball
executive, TV commentator and volunteer chairperson for the
2000 Republican National Convention that was held in
Philadelphia.
And unlike the feeling that you get with some authors who like
to impress you by throwing names around, you really get the
impression that Croce knows and is actual friends with everybody
he mentions . . . in fact, he is a big believer on being on a first-name
basis with folks and suggests that you use their existing nickname
or christen them with a new one . . . as he notes, "This puts
people in your inner circle and raises the bar of affection and
respect--even when the nickname is seemingly sarcastic. Some
of my best memories are stimulated when I heard the nicknames
Fast Eddie, Rayman, Scramble Head, Hole, Hollywood, . . .
Shaggy, Snowman, and Bubba Chuck."
Perhaps my only problem with LEAD OR GET OFF THE POT!
is that it contained so many useful tidbits of information that
I found it hard to find just a few to include in this review . . . however,
that said, I did find these especially memorable:
* In team sports, the ultimate measurement of your value as a leader
comes down to two questions: Do you make all those around you
better? And are you able to combine their diverse and disparate
talents and personalities into a cohesive unit?
* Of course, I like to take the Golden Rule and crank it up. Don't just
do unto others as you'd have them do unto you; do unto others
as you'd have them do unto you in your wildest dreams! Don't just
provide service; slay them with super service! Go overboard. Turn
over every stone. Do more than is expected, or even conceived.
And apply these killer tactics to everyone from customers to
employees to family to friends. The little extra you may have
to put in will always earn out.
* Hello.
And good-bye.
These are the basics in customer service, in human relations,
no matter what your business. You greet the person with a hearty
hello, and you bid her good-bye with equal vigor.
Even if you don't really mean it.
Disappointing after his first book.......2005-10-08
Not much to say, I love the guy, I love his attitude but he said it all in the first book and this was really disappointing - much ado about nothing. STick to I Feel Great and You Will Too and its good but not this one.
Entertaining and Informative With an Unusual Style.......2005-05-13
There are a lot of books on leadership. Enough so that you'd almost think that there are no universal rules that apply in any and all situations. Perhaps the real answer is that we are all made up of people. People are different, both the leaders and the led. Some can work well together and some simply cannot.
Pat Croce's management style is one that he has developed over many years. It works wonders for him. He has also been able to convey his management style to others through writing and seminars. More than talking about management, Mr. Croce has actively seen business opportunities and exploited them by forming companies he then successfully operated and often sold for very good profits.
The book has an open and casual writing style that is both entertaining and informative. If you can pick up just one tip that will work for you it is well worth the cost and the time.
HighlyRecommended!.......2004-12-02
This book by former Philadelphia 76ers president Pat Croce doesn't break any new theoretical ground about leadership, but Croce makes the heavy lifting required of exceptional leaders look and sound attainable. Good leaders, Croce says, should be servants, not dictators. His fast-paced, motivational primer is an entertaining, anecdote-filled, step-by-step guide for starting and leading change, complete with no-nonsense tips and salty, locker-room exhortations ("If you rest, you rust," "Don't let your thinkin' become stinkin'" and several that are less printable). Particularly compelling are Croce's homespun tales about the boyhood lessons he picked up on the mean streets of north Philadelphia. His local heroes include a Catholic nun who turned a dream into a homeless shelter and his father, "the original Pat Croce," who taught his son how to out-negotiate a hustler for a great deal on a leather coat - but to do it with integrity. Croce dispenses advice in a series of to-do lists peppered throughout the book, including "Twelve Ways to Build a Passionate Team," "Croce's Three Rules for Praise;" the "Six C's of Communication;" the "Ten Commandments of Service" and more. We recommend this book as a lively and colorful read, and a worthwhile reminder that good leaders are made - not born. They are reflected by the teams they create and the values they live by day to day.
Pat is the Man!!!!.......2004-04-27
As always Pat Croce has great insight in to the human mind. I love listening to him and reading his books. I've written the seven secrets down on an index card at work and at home and will read them daily (along with my Bible) to remind myself of how I can truly lead my team at work and my family at home. He is one of our nation's great leaders and motivators. I only wish that I could meet him to get some insight on how to get my planned start-up company off of the ground. Everything this guy touches turns to gold! Who knows, maybe he'll read this and contact me (if you do... mike_mcnesby@hotmail.com)! ... man this guy is good!
Average customer rating:
- Review from an Experienced Marketing Manager w/ an MBA
|
Essential Guide to Knowledge Management, The: E-Business and CRM Applications
Amrit Tiwana
Manufacturer: Prentice Hall PTR
ProductGroup: Book
Binding: Paperback
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Similar Items:
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Customer Relationship Management: Getting It Right!
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Harvard Business Review on Customer Relationship Management
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IT Portfolio Management: Unlocking the Business Value of Technology
ASIN: 0130320005 |
Customer Reviews:
Review from an Experienced Marketing Manager w/ an MBA.......2002-03-14
This book is a must read for any Executive through manager in a company that is entertaining a CRM implementation. The book covers many helpful hints and constructs that will help save time, money, and human capital. In today's business climate of collaborative solutions pitched by the major competitors (SAP, Siebel, PeopleSoft, J.D. Edwards, etc.), many of their software offerings, solutions, and web sites are geared from their perspective. It's not too hard to get lost in all of their jargon. This book shows the other side--from an business point of view--to implementing a knowledge CRM business strategy. The book covers how to evaluate people for the team and progress throughout the project. The tables throughout the book are outstanding as they compare, contrast, list critical success factors, metric measurement, audit questions and methods, etc.
Books:
- 1999-2000 Georgia Business Directory: The Ultimate Sales and Credit Tool (Georgia Business Directory, 1999-2000)
- 1999-2000 New Mexico Business Directory: The Ultimate Sales and Credit Tool (New Mexico Business Directory, 1999-2000)
- 1999 Arizona Business Directory: The Ultimate Sales and Credit Tool
- 1999 Harvard Business School Core Collection: An Author, Title, and Subject Guide (Harvard Business School Core Collection)
- 1999 Maine Business Directory: The Ultimate Sales and Marketing Tool (Maine Business Directory, 1999)
- 1999 Pennsylvania Business Directory: The Ultimate Sales and Credit Tool (Pennsylvania Business Directory, 1999)
- 1999 Rhode Island Business Directory: The Ultimate Sales and Credit Tool (Rhode Island Business Directory, 1999)
- 1999 Vermont Business Directory: The Ultimate Sales and Credit Tool (Vermont Business Directory, 1999)
- 2003 New Hampshire Manufacturing Directory
- 2004 Montana Manufacturers Directory
Books Index
Books Home
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- The Minto Pyramid Principle: Logic in Writing, Thinking, & Problem Solving
- Where is Baby's Mommy
- The Origin of Brands: Discover the Natural Laws of Product Innovation and Business Survival
- Meeting the Collaboration Challenge Workbook: Developing Strategic Alliances Between Nonprofit Organ
- The Great Economic Mysteries Book: A Guide to Teaching Economic Reasoning, Grades 9-12
- Knee-Deep in Wonder: A Novel