Scottish Economic Statistics, 2004

Book Description

With an ever increasing emphasis on continuing professional development, in-service training, plus widening participation in further and higher education, the importance of group learning has never been higher. Collaborative and co-operative learning is a crucial method for helping people get the most out learning, and because it offers the possibility to teach higher numbers, or diverse groups of people successfully, it has become an important technique for educators and trainers to call upon. Using the well-known, tried and tested 500 Tips format, this book provides practical, user friendly, easy-to-use advice and support which will enhance learning and training.READERSHIP: All those in education and training who are involved with or interested in group learning. The tips will be relevant to all environments, from academic situation, through to professional trainers and in-house learning.

Product Description

This book is based on the USDA Food Code and will teach the food service manager and employees every aspect of food safety, HACCP, and sanitation from purchasing and receiving food to properly washing the dishes. They will learn time and temperature abuses, cross-contamination, personal hygiene practices, biological, chemical and physical hazards; proper cleaning and sanitizing; waste and pest management; and the basic principles of HACCP (Hazard Analysis Critical Control Points). Explain what safe food is and how to provide it. Bacteria, viruses, fungi, and parasites, various food-borne illnesses, safe food handling techniques, Purchasing and receiving food, storage, preparation and serving, sanitary equipment and facilities, cleaning and sanitizing of equipment and facilities, pest management program, accident prevention program, crisis management, food safety and sanitation laws. The companion CD ROM contains all the forms and posters needed to establish your HACCP and food safety program.

Customer Reviews:

Highly Recommended.......2006-01-15

HACCP is the acronym for Hazard Analysis of Critical Control Points. This text, by Arduser and Brown is the be all and end all on the topic - in my view. It even comes with a companion CD-ROM that contains all forms from the book in Adobe Acrobat (PDF) and MS Word format. This is a major time saver when it comes to preparing and administering the required tests to staff members and the newly hired.

The comprehensive 530+ page text covers everything I can think of that relates to food safety in restaurants and other eateries. It is designed to teach food service managers and their employees the specifics of food safety in accordance with the FDA Food Code. This excellent training manual is in large print format that makes it easy to read. The writing is easy to understand and the authors were careful to explain key concepts and terms so that even a novice can study it alone.

The seven comprehensive chapters in the manual cover the following topics: Hazards to Food Safety; Factors Affecting Food-Born Illness; Food Safety Regulations; Following The Flow of Food; HACCP; and the Facility Plan. These are followed by an extremely helpful Glossary of terms. The Appendix includes all forms needed to meet the FDA requirements and to run an efficient and safe establishment. Included are checklists, signage, compliance checklists, and equipment cleaning charts, allergen-control program worksheet along with job descriptions for personnel. There is even a Certificate of Completion to certify that staff members have taken and passed the required tests (included).

With the rise in reports of food-borne illnesses and deaths it is essential that every food service operation adhere to the regulations and safety procedures at all times. In my view, this book is essential to ensure you are in total compliance.

As one who has conducted training I find this book deserves 5 stars for its complete coverage of the subject matter in an easy to digest all-in-one format. I highly recommend this book.

A comprehensive, detailed, superbly organized and imminently practical instructional guide.......2005-08-05

A comprehensive, detailed, superbly organized and imminently practical instructional guide and reference to health and sanitation issues in food storage, preparation, presentation in the commercial food establishments ranging from sidewalk food carts to fast food outlets to up-scale gourmet restaurants, HACCP & Sanitation In Restaurants And Food Service Operations by Lora Arduser and Douglas Robert Brown is an essential, core, emphatically recommended reading which is enhanced by an accompanying CD-ROM. Based explicitly on the Food and Drug Administration's Food Code, HACCP & Sanitation covers everything from food measuring devices to strict measures to prevent food-borne bacteria and illness, to flow charts that pinpoint the most hazardous points of food preparation, facility plans, pest management and more. Useful as a resource for restaurateurs, food science students, HACCP & Sanitation lays down basic "need-to-know" information in no-nonsense terms and comes very highly recommended.

The Cd Rom Is a great plus.......2005-07-08

Book Description

Customer Integration

Attaining higher levels of customer delight, increasing the speed and efficiency in the product development process, and increasing profits are goals many managers are struggling to achieve. Customer Integrated Decision Making, or CIDM, is a process that will show managers how to reach these goals by integrating the customer into the decision-making process and incorporating the customer's wants and needs into the design of new products and services.

Customer Integration: The Quality Function Deployment (QFD) Leader's Guide for Decision Making focuses on the complete CIDM/QFD process. The book details the reasons for using CIDM market identification techniques, and QFD idea generation methodologies, as well as some basic and advanced customer "choice" prediction approaches. This practical, structured, and replicable process will provide a company of any size with the tools to assure its teams' success as they move to become linked to the customer.

Customer Integration opens with a comprehensive overview for executives, followed by a detailed discussion of how CIDM/QFD can increase profits for businesses in a variety of industries. The executive overview reviews the issues confronting companies today and gives reasons why executives will need to be linked to customers to compete. The second part of the book lays out some of the foundation knowledge that middle managers will need to have in order to commit to supporting individuals and teams and to complete CIDM/QFD projects. Part II also offers practical discussions on the critical role of leadership and the challenges of implementation. The third part of the book provides a step-by-step explanation of the process, along with a complete review of the necessary concepts and tools to make a CIDM/QFD project happen.

Customer Integration is designed for the whole company. It provides the information executives and managers need to undertake a Customer Integrated Decision-Making project and the knowledge that team members need to assure success in their project.

Advance praise for Customer Integration

"Customer Integration is written for the entire management team, from the executive to the project team members, challenging all not only to decide to use CIDM/QFD, but to achieve maximum value from the process. This is a book for those who believe delighting customers is a state of the art." —Michael E. Holtzleiter Manager-Europe, Senco Fastening Systems

"The CIDM concepts in this book go beyond the QFD matrix analysis to show how to introduce the process into a company and how to lead a multifunctional team through the process. These concepts are helping us balance the voice of the customer in our product development process. After just one project, it is adding clarity and objectivity to our decisions by highlighting the trade-offs that must be made between customer wants, competitive pressures, and our company's capabilities." —Ronald A. Weeks Corporate Planning Director, Cincom Systems, Inc.

"Having completed a CIDM project, I found Customer Integration to be a comprehensive documentation of this incredible process. This very replicable methodology truly allows companies to get at the 'real' customer requirements. The way the book is divided into sections for the executive, project and middle manager, and team members provides a clear perspective on 'hands on' for each." —Steve Nelson

Manager-Emerging Markets, Senco Fastening Systems

"If you are looking for structured processes that provide you with a better understanding of your customers, an understanding about what they mean by value, that promotes 'leveling' of customer knowledge among the enterprise, that assures 'true' teaming and reduces the time to bring innovations into the marketplace, then Customer Integration is the book that you have been looking for." —John Edholm Vice President-Sales & Marketing, Pierce and Stevens

Average customer rating:
Customer Integration : The Quality Function Deployment (QFD) Leader's Guide for Decision Making
Doug; Barnard, Bill; Norman, Rick Daetz
Manufacturer: John Wiley & Sons, Incorporated
ProductGroup: Book
Binding: Hardcover
ASIN: B000MYK9KK

Book Description

This timely collection presents an authoritative overview of one of the three key currencies of the second half of the twentieth century, the German Mark. Charles A.E.Goodhart reflects on the future of the Euro against the background of the success story of the Deutsche Mark. Hans Tietmeyer reviews the 50 years lifetime of the German Mark, pointing out that the Bundesbank will continue to have a say within the European Central Bank. In particular he emphasizes the vital part of the Deutsche Mark as cornerstone of the so-called Social Market Economy in postwar Germany.

50 Years of the German Mark: Essays in Honour of Stephen F. Frowen (Studies in Economic Transition)

Average customer rating:

50 Years of the German Mark: Essays in Honour of Stephen F. Frowen (Studies in Economic Transition)
Jens Holscher
Manufacturer: Palgrave Macmillan
ProductGroup: Book
Binding: Paperback
ASIN: B000OURB4E

Book Description

A recruiter's guide to filling high-quality jobs and building long-term client accounts.

Tape One--Assessment, Preparation and Job Order Control

How to build your candidate flow, database and reputation from every search -- Increase your coverage potential -- Evaluate the employers sense of urgency -- Maintain control of the question and answer format -- Upgrade the perception of your value -- Test for commitment using trial closes -- Set expectations and deliverables to enhance your effectiveness.

Tape Two--- First-Class Fees and Guarantees

Discover how to trade premium fees for premium service -- Avoid unfair fee and guarantee agreements -- Identify sleazy negotiating gambits -- Find equitable tradeoffs -- Exploit your competitive advantage in the marketplace -- Sidestep excessive rules, regulations and restrictions -- Sell more effectively to affluent buyers.

Plus, answers to these questions: How do I deal with agency agreements? What if a client is using other recruiters? Should I put my fee agreements in writing? If my candidate quits in 30 days, should I refund the clients fee?

Book Description

The Internet Trading Course teaches you how to be a successful Internet investor, using a unique course format based on years of real experience.

The Internet Trading Course: The Complete Course in Online Investment

Average customer rating:

The Internet Trading Course: The Complete Course in Online Investment
Alpesh Patel
Manufacturer: NY
ProductGroup: Book
Binding: Paperback

Customer Reviews:

Organizational Data Mining.......2007-01-04

Organizational Data Mining

Authors : Hamid R. Nemati & Christopher D. Barko

Copyright 2004

As it is stated by the authors, " the Organizational Data Mining is defined as leveraging Data Mining Tools and Technologies to enhance the decision-making process by transforming data into valuable and actionable knowledge to gain a strategic competitive advantage. Organizational Data Mining is a superset of Data Mining that focuses primarily on enhancing organizational decisions. Data Mining is a process that uses statistics, artificial intelligence, and machine learning techniques to extract and identify useful information, and subsequent knowledge, from large databases. Organizational Data Mining goes one step further by exploring patterns and relationships within databases to gain insight and uncover hidden knowledge to enhance the enterprise's decision making process."

The book has several interesting chapters, each one covering one paper of different authors, covering several aspects of Organizational Data Mining. One for example is about Data Warehousing in 3M, other is about The Impediments to Exploratory Data Mining Success, other about A framework for Organizational Data Analysis and Organizational Data Mining; there are 19 more papers.

The authors have written several papers related to Organizational Data Mining in journals like Journal of Computer Information Systems and Industrial Management & Data Systems, in 2003 y 2004, and besides that the are only few papers on Organizational Data Mining.

The Concept of Organizational Data Mining is interesting, but I think it has not crystallized yet, or perhaps is not going to crystallize never.

Rolando Alberto Gonzales Lopez
Student of Doctoral Program of Management Esade ( Spain ) and Esan ( Perú )
Theme of interest : Data Mining for Medium and Small Enterprises
Lima-Perú

Book Description

Using Cases in Higher Education: A Guide for Faculty and Administrators is an essential resource created for faculty and administrators who utilize case studies to analyze, assess, and respond to the complex and difficult issues facing higher education leaders. While this volume will prove useful with any case study, it is specifically designed to complement the series of casebooks and teaching notes, starting with Casebook I: Faculty Employment Policies and Teaching Notes to Casebook I: Faculty Employment Policies.

Download Description

Book Description

Concentrates on the technical and managerial aspects of quality, especially statistical process control (SPC). Divided into two parts, it begins with basic statistical principles and the design and use of control charts. Section Two deals with planning and applying acceptance sampling designs. Includes a significant amount of diverse data sets generated to enable students to analyze potential scenarios.

Statistical Quality Control with Microcomputer Applications D3

Average customer rating:

Statistical Quality Control with Microcomputer Applications D3
Shirland
Manufacturer: John Wiley & Sons Inc
ProductGroup: Book
Binding: Unknown Binding

General | Business & Investing | Subjects | Books
ASIN: 0471153052

Statistical Quality Control with Microcomputer Applications Sol TB

Average customer rating:

Statistical Quality Control with Microcomputer Applications Sol TB
L E Shirland
Manufacturer: John Wiley & Sons Inc
ProductGroup: Book
Binding: Paperback

Book Description

This compact checklist has been a best seller amont corporate real estate executives. McKinley Conway began compiling the checklist in the 1950's. Over the years it grew from fewer than 100 factors to hundreds.

Book Description

Reversing the Ostrich Approach to Diversity: Pulling your head out of the sand -- is a timely answer to the renewed urgency for diversity information, and quick implementation of action.

Presenting five, simple concepts for diversity awareness, the author, Dr. A. S. Tolbert, uses poignant, humorous examples and illustrations that mirror common behavior back to the reader. “If I can get people laughing at themselves,” says Tolbert, “much of the initial resistance to breaking a stereotypical mindset vanishes. People become less defensive, more open-minded, and receptive to making a few changes.” Once each concept has been introduced and explained, Tolbert takes the reader through a series of end-of-chapter exercises that jump-starts individual action.

Dealing with diversity challenges doesn't have to take weeks out of people's already over-booked schedules. Tolbert's basic, to-the-point information, followed by do-it-now action steps, quickly sets the wheels of change in motion. It's the kind of unifying change that also brings an opportunity to positively impact relationships, productivity, and profits.

Customer Reviews:

An Absolute "Must"!.......2003-10-02

R.O.A.D. is an absolute "must" for anyone dealing with today's rapidly-changing complexion of the American marketplace. A quick read, this book comes to life through Dr. Tolbert's use of real-world situations described in practical terms that all of us can understand (and even relate to!) -- followed by simple advice that's easy to grasp and follow. The bottom line -- this is all about what makes customers the same and different, and how we can use this knowledge to better serve them. Great stuff whether you're teaching business or practicing business, and a super case for pulling our heads out of ........ the sand!

Centering on five easy-to-understand concepts.......2002-05-07

Reversing The Ostrich Approach To Diversity by business and workplace development consultant A. S. Tolbert is a practical, effective guide centering on five easy-to-understand concepts to help incorporate diversity into one's business in order to improve the bottom line. From the long-term disadvantages of walking on eggshells to productive means of resolving conflict to improving one's instincts, interpersonal skills, and making oneself more presentable for promotion, Reversing the Ostrich Approach to Diversity is an impressive and fully accessible guide which ought to be required reading for anyone employed in or managing an ethnically or culturally diverse workplace!

'R.O.A.D.' Map To A Better Place.......2002-04-30

'Just do it.' With apologies to the Swoosh people, their slogan also befits the empowering message of this quick but informative read from a knowledgeable business writer with the moxie to confront the status quo, while maintaining a healthy sense of humor about this sobering executive suite topic.

'R.O.A.D.' both spotlights and challenges our conventional avoidance techniques regarding the sometimes raw and always emotional subject of workplace diversity. Yet, rather than rub our noses in a collection of anecdotal shortcomings, author Amy S. Tolbert, Ph.D. helps the reader build toward a jolt of self-realization that it all makes sense. It's the difference between a slap in the face and seltzer down your pants - both get your attention, but one's a lot less painful.

Often, when the topic turns to workplace diversity, many a business exec. would rather clear land mines than conduct a self-assessment of this litigious and explosive subject. Yet, author/guide Tolbert clearly knows of what she writes, capturing the essence of the fears and foibles that shroud the root truths of the issue. By gently prodding the reader into a clearer understanding of why we tiptoe around the diversity question, she reveals the important practicalities of proactively and positively embracing it.

If R.O.A.D. were a recipe (and in a way, it is), Martha Stewart would proclaim it, "a good (and the right) thing."

Book Description

Many commentators have argued that marketing is finished as an academic discipline and now has little relevance to marketing practitioners. Marketing Apocalypse assesses the present state of marketing and analyses its options for survival into the 21st century. This collection of essays is a witty, irreverential and iconoclastic critique of the principles of marketing. The essays challenge the prevailing orthodoxies of marketing theory, drawing on insights from feminism, medieval history, postmodern theory and cultural studies. Marketing Apocalypse is essential reading for anyone interested in the future of marketing.

Book Description

This book evaluates the conditions for the international transfer of Japanese-style management and production techniques to Europe. Using an investigation of Japanese manufacturing companies with operations in Europe, the authors shed light on "hybrid factories," which combine elements of Japanese and European management and production techniques.

Book Description

This book shows readers how to use the techniques of business in managing all aspects of an IT infrastructure, revealing how technology, process and people need to interrelate in order to cope with the complexity and economics of managing infrastructures, with architecture playing a strategic and integrative role. Intended for IT directors and consultants, network managers, systems managers, IT service managers, database administrators and client/server applications developers.

Customer Reviews:

Timeless tools.......2001-10-19

I came across this book only very recently, but wish I had seen it back when it was first published. This is one of the most visionary treatments of the whole area of IT management written by someone who has been in the trenches. Although some of the technology Chapters are slightly dated for the pure web play, the basic principles and tools are still spot-on and appropriate for IS consultants such as myself. I found the early Chapters - on organization, people, processes and strategic tools very relevant to problems I am asked to solve in assignments, also the ideas of architecture frameworks, event classification, and visualization are timeless.

Relevant and practical.......2001-03-28

Finally, I have found a comprehensive discussion of management processes and methodologies with relevance to architects, executives, middle-tier managers and engineers. I found the practical strategies discussed for dealing with such topics as process architecture, outsourcing and people issues to be well balanced and detailed. For a corporate architect/manager still trying to make sense of the new "Enterprise", this book provides an excellent theoretical and practical guide. This book is not necessarily for the .COM Enterprise manager, but will help senior Corporate IT professionals put some sanity back in the current management process. A new desk reference requirement.

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