Finding the Profit in Customer Satisfaction: Translating Best Practices into Bottom-Line Results

Customer Reviews:

It turbo-charged my profits!.......2004-04-13

I read -- or should say inhaled --this book in one sitting. As a real estate agent, I was in dire need of getting the message that "the customer is king" and this book described a host of methods to improve my service -- and bottom line. Kudos to the author for driving home the need -- and laying out a variety of viable game plans -- for winning customers and their all-important referrals. Excellent resource for surviving - and thriving -- in today's challenging business environment!

Book Description

Managing Purchasing shows how to: master the planning process by determining short-term and long-term operational and strategic needs, and outlining specific purchasing strategies; control the purchasing function to ensure its conformance to pre-specified performance expectation and evaluate the continued viability of the plan through the next cycle.

Managing Purchasing : Making the Supply Team Work (NAPM Professional Development Ser., Vol. 2)

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Managing Purchasing : Making the Supply Team Work (NAPM Professional Development Ser., Vol. 2)
John W.; Killen, Kenneth H. Kamuaff
Manufacturer: McGraw-Hill Trade
ProductGroup: Book
Binding: Hardcover
ASIN: B000MYFFWM

Book Description

Thousands of derivatization procedures for HPLC and CE-an essential tool for today's analytical chemist.

This valuable reference offers fast and convenient access to derivatization reactions for both HPLC and capillary electrophoresis (CE). Covering a wide variety of compounds from pharmaceutical drugs and biological products to industrial contaminants, it is organized first by functional group and then by individual reagents. Techniques for each functional group are described in sufficient detail that the researcher can replicate procedures without reference to the original publications-saving hours of tedious library research. And because detailed procedures for the same reagent are listed together, it is easy to combine features of different methods and tailor them to fit specific individual requirements.

Also available on CD-ROM, Handbook of Derivatization Reactions for HPLC contains fully abstracted and evaluated procedures from more than 1,900 papers, with descriptions of hundreds of reagents. A further 3,000 papers are referenced in bibliographies that are clearly annotated to help analysts identify those sources likely to be most useful.

This important new resource will be welcomed by chemists working in pharmaceutical, biomedical, and environmental analysis.

Also available on CD-ROM

System requirements . . .

IBM-compatible PC 486 or better and Windows(r) 3.0 or higher, or Macintosh 68030 processor and System 7 or higher
* CD-ROM drive and 8 MB RAM minimum
* 5 MB free hard disk space minimum, 30 MB recommended for full installation.

Customer Reviews:

Highly recommended for those involved in chromatography.......1999-05-07

Those who have been involved in chromatography for some timewill likely remember the book by Daniel Knapp, Handbook of AnalyticalDerivitization . This book is an excellent resource for exploring derivitazation reactions by GC, GC-MS and HPLC. The focus on this current volume is on HPLC and CE so those interested in GC and GC-MS should continue to refer to Knapp's book on this subject. This book by Lunn and Hellwig is an excellent addition to the literature. It is almost 1800 pages long with several appendixes including one on reagent types, formula names including a citation in the book where the particular reagent or chemical was used. There is also an appendix "Bibliography of Related References " that includes information on compound types not included in the main text. All of the appendixes are welcome additions to the book. The book is organized according to the functional group that is derivatized starting with acyl halide and ending with thiosulfate. Each entry includes the chemical structure involved in the reaction, the sample matrix, analyte, sample preparation, HPLC variables, chromatogram, key word (s) and reference(s). Additionally, should the sample be able to be analyzed by CE, that information is also provided. This books contains a wealth of information and reflects the heroic amount of work that has gone into it's preparation. In the introductory material, the authors provide the sources they used for searching the literature and indicate that the period searched was from 1978- present. A list of abbreviations and suppliers of reagents is also provided. In addition to the printed book, a searchable CD is also included. The CD provides similar information to that found in the book with search strategies straightforward and easy to execute. The entire package is excellent and highly recommended for it's breadth of coverage on this topic. This package should be available to all who are involved in this type of work.

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Laboratory Manual to Accompany Conceptual Physical Science
Paul G. Hewitt , John Suchocki , and Leslie A. Hewitt
Manufacturer: Addison Wesley Publishing Company
ProductGroup: Book
Binding: Paperback

General | Earth Sciences | Science | Subjects | Books
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General | Mathematics | Science | Subjects | Books
General | Earth Sciences | Professional Science | Professional & Technical | Subjects | Books
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Conceptual Physical Science

Conceptual Physical Science: Explorations

Management With Rolls Access Code (9th Edition)

A Writer's Reference: 2003 MLA Update

ASIN: 0673463818

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Laboratory Manual to Accompany Davis' Conceptual Physical Science

Manufacturer: Primis
ProductGroup: Book
Binding: Paperback

General | Science | Subjects | Books
ASIN: 007238204X

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Laboratory Manual to Accompany Conceptual Physical Science 2e
Paul G. Hewitt
Manufacturer: Addison Wesley Publishing Company
ProductGroup: Book
Binding: Paperback
ASIN: B000OU21L2

Book Description

The First Latin American Symposium on High Energy Physics and VII Mexican School of Particles and Fields brought together experts, recognized worldwide, who offered courses and plenary lectures of wide interest to students and researchers. Participants also took an active part by presenting research seminars on their work. This proceedings volume is divided into two parts: Experimental and Phenomenological High Energy Physics and Cosmology and Quantum Field Theory.

Book Description

Little did Oscar and Marty, two brothers, know how that hot summer morning would start shaping their lives. As most boys, they manage to get into the most unusual and humorous situations. Being raised by their mother and colorful grandmother, Oscar is busy with his daring inventions, while Marty, the older, is crushing on Harry's wife, Kate. That is, until Amy walks into his life. As life often is unpredictable, Marty finds he has to make choices he has to live with the rest of his life. Piedmont Summers will bring you to your knees laughing as the situations unfold and will make you weep like a baby when the harsh reality of life hits. Piedmont Summers is an emotional roller coaster that will make you miss your new friends as the last page turns.

Auvergne, Piedmont and Savoy: A Summer Ramble

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Auvergne, Piedmont and Savoy: A Summer Ramble

Manufacturer: John W. Parker
ProductGroup: Book
Binding: Hardcover
ASIN: B000H6XJVE

A guide to the spring and early summer flora of the Piedmont, North Carolina

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A guide to the spring and early summer flora of the Piedmont, North Carolina
Hugo Leander Blomquist
Manufacturer: Published by the authors
ProductGroup: Book
Binding: Unknown Binding

A Guide to the Spring and Early Summer Flora of the Piedmont, North Carolina, 6th Revised Edition

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A Guide to the Spring and Early Summer Flora of the Piedmont, North Carolina, 6th Revised Edition
H.L. Blomquist
Manufacturer: Self-published
ProductGroup: Book
Binding: Paperback
ASIN: B000WL2HV2

Product Description

A Guide to the Spring and Early Summer Flora of the Piedmont, North Carolina, 6th Revised Edition

Notes of a tour in the valleys of Piedmont, in the summer of 1854

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Notes of a tour in the valleys of Piedmont, in the summer of 1854
B. W Noel
Manufacturer: J. Nisbet
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0008ADKTA

Reidsville, Famous North Carolina Piedmont Country Summer's Sun without Summer's Heat [cover title].

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Reidsville, Famous North Carolina Piedmont Country Summer's Sun without Summer's Heat [cover title].
Authors are not available.
Manufacturer: Reidsville Commercial and Agricultural Assn.,, Reidsville, NC:
ProductGroup: Book
Binding: Paperback
ASIN: B000SJQNRC

Summer habitat selection of striped bass in Lake Norman: Final report (Piedmont fisheries investigations)

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Summer habitat selection of striped bass in Lake Norman: Final report (Piedmont fisheries investigations)
Scott L Van Horn
Manufacturer: N.C. Wildlife Resources Commission, Division of Boating and Inland Fisheries
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0006PE9ZG

The Vaudois: Comprising observations made during a tour to the valleys of Piedmont, in the summer of 1844 : together with remarks, introductory and interspersed, ... present condition of that interesting people

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The Vaudois: Comprising observations made during a tour to the valleys of Piedmont, in the summer of 1844 : together with remarks, introductory and interspersed, ... present condition of that interesting people
E Henderson
Manufacturer: J. Snow
ProductGroup: Book
Binding: Unknown Binding

Customer Reviews:

Bad translation.......2006-06-14

Poor translation and bad editorial work undermine this otherwise good book. Anyway, it has some value because we have few books about the German fighter pilot point of view.

my copy is titled "I Fought you from the Skies"...interesting. but a terrible translation.......2006-05-27

As noted before. There is much information about individual sorties and dogfights. The British translation is terrible though. One would think the pilot was in the RAF instead of the Luftwaffe, there are just too many British colloquialisms being substituted for German ones. After awhile, I found the British phrases very distracting. I also agree that a few maps would make it a much more enjoyable read.

I do however think it fills a niche as a pilots perspective of the final days in the Luftwaffe.

The previous poster I think has the dates wrong though. I believe the book was first published in 1951, as "Alarm in Westen" by a German publisher. My old paperback is a translation published into English in 1966.

Great Memories, Few Facts.......2006-02-04

The book is a collection of memoirs, which were compiled several decades after the events of WW2. It is probably because of that fact, that the book is not very heavy on details and data. For example, the author rarely mentions the dates of events. There are no maps, which would have been very useful if one would want to understand the larger context of events. On the other hand, the book contains several photos of the pilots of III./JG54 and their FW-190's. The style of the memoirs is wonderfully honest and devoid of propaganda clichés. The human aspect of the Luftwaffe pilot fighting for his life at the end of a lost war is depicted very convincingly. The book has a most moving final chapter, which culminates in one of the most poetic (and sad) images that has ever been written in the field of war memoirs.

Some limited information can be derived about the aerial combat tactics of the Luftwaffe and the Allies. The author describes many combat missions, the altitudes at which they were fought, the perceived strengths and weaknesses of the different aircraft, etc.

On the negative side, the editorial work on this book does not uphold very high standards. Some of the terms are translated incorrectly from the German and the text is plagued by numerous spelling mistakes. This is the third book from the Fortunes of War Series, which I have read and I must regrettably warn you that the poor editorial work is a feature, which plagued each of them.

ALERT IN THE WEST: A LUFTWAFFE PILOT ON THE WESTERN FRONT.

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ALERT IN THE WEST: A LUFTWAFFE PILOT ON THE WESTERN FRONT.

Manufacturer: Wrens Park
ProductGroup: Book
Binding: Hardcover
ASIN: 0905778901

Customer Reviews:

A practical guide for using multimedia in higher education!.......2002-10-27

The book addresses how to use multimedia in higher education based on how to make teaching and learning more effective and efficient. In each chapter, the authors describe goals, general information, raise questions, summarize guidelines and provide examples, resources.
The questions are very thought-provoking, the guidelines are quite practical. The information and resources are very informative. And there are numerous insights about education, techonology, learning and teaching theories that the authors shared with readers.
A great book worth to buy.

Book Description

The new edition of Business Statistics in Practice delivers clear and understandable explanations of business statistics concepts through the use of continuing case studies and examples. These cases and examples show real applications of statistics relevant to today's business students. The authors motivate students by showing persuasively how the use of statistical techniques in support of business decision-making helps to improve business processes. A variety of computer-based examples and exercises, unparalleled internet coverage, and a robust, technology-based ancillary package are designed to help students master their subject. Acknowledging the importance of spreadsheets and statistical softwawre in their statistical instruction, the authors continue to integrate Excel and Minitab output throughout the text. In addition, a new enhanced version of MegaStat, an Excel add-in program designed to optimize Excel for statistical application, is available free on the student CD. For students and instructors who want to explore statistical concepts from a graphical perspective, Visual Statistics is again available on the student CD. Icons in the text margins identify areas that are further explored and enhanced through the use of Visual Statistics.

Business Statistics in Practice with Revised Student CD-ROM

Average customer rating:

confusing
Good Stats Information
Excellent service

Business Statistics in Practice with Revised Student CD-ROM
Bruce L Bowerman , and Bruce Bowerman
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Hardcover

Statistics | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

Science | Qualifying Textbooks - Fall 2007 | Stores | Books
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ASIN: 0072943165

Book Description

Customer Reviews:

confusing.......2007-01-11

my sister got this for her stats class and said it was very confusing.

Good Stats Information.......2005-10-14

I used this book for a Business Statistics gradute class. While the book was sometimes tough to get through, I found the chapter summaries and online quizzes (via the CD-Rom) extremely helpful. In fact, I studied the online quizzes and pulled a B+ on my midterm. I would recommend this book to any student of statistics.

Excellent service.......2005-09-02

It arrived exactly as it ws expected. On time and according to its description.

Average customer rating:

Business Statistics in Practice with Revised Student CD-ROM
Bruce Bowerman Bruce L. Bowerman
Manufacturer: McGraw-Hill/Irwin
ProductGroup: Book
Binding: Paperback
ASIN: B000OGXXEU

Book Description

TQM adapted for architects! Here's the first book to provide architects with a complete system for designing and implementing a quality system tailored to their practice. TQM and ISO 9000 for Architects and Designers, by Charles Nelson, puts the advantages of a fully functioning TQM system and ISO 9000 compliance within your reach. Just look at all the essential information you get: full overviews of different quality concepts and techniques; ready-to-use assessment tools; expert guidance on structuring your system, including special tips for improving communication; tested techniques for maanaging quality, including partnering and total document control; evaulation and feedback methods that let you continuously prove your operation; plus much more.

Book Description

This study of late medieval Sicily develops a critique of theories of dependence through trade, and a new interpretation of the late medieval economy. It thus addresses current debates on the origins of modern Italian economic dualism, and on the transition from feudalism to capitalism in early modern Europe. Dr Epstein argues that economic development during this period was shaped largely by regional political and institutional structures which regulated access to markets. Following the Black Death, many institutional and social constraints on commercialization were relaxed throughout western Europe as a result of social conflict and demographic change. Peasants became more commercialized; economic growth occurred through regional integration and specialization. The Sicilian economy also expanded and became increasingly export-oriented. although only a small proportion of its output was shipped abroad before 1500. Late medieval Sicily is thus shown to have been neither underdeveloped nor dependent on foreign manufactures and trade.

An Island for Itself: Economic Development and Social Change in Late Medieval Sicily. (book reviews): An article from: Canadian Journal of History

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An Island for Itself: Economic Development and Social Change in Late Medieval Sicily. (book reviews): An article from: Canadian Journal of History
M. Michele Mulchahey
Manufacturer: University of Saskatchewan
ProductGroup: Book
Binding: Digital

Book Description

This digital document is an article from Canadian Journal of History, published by University of Saskatchewan on August 1, 1993. The length of the article is 1057 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: An Island for Itself: Economic Development and Social Change in Late Medieval Sicily. (book reviews)
Author: M. Michele Mulchahey
Publication: Canadian Journal of History (Refereed)
Date: August 1, 1993
Publisher: University of Saskatchewan
Volume: v28 Issue: n2 Page: p332(3)

Article Type: Book Review

Distributed by Thomson Gale

An Island for Itself: Economic Development and Social Change in Late Medieval Sicily.(Brief Article): An article from: Renaissance Quarterly

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An Island for Itself: Economic Development and Social Change in Late Medieval Sicily.(Brief Article): An article from: Renaissance Quarterly
Jerry H. Bentley
Manufacturer: Renaissance Society of America
ProductGroup: Book
Binding: Digital

Book Description

This digital document is an article from Renaissance Quarterly, published by Renaissance Society of America on June 22, 1995. The length of the article is 543 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: An Island for Itself: Economic Development and Social Change in Late Medieval Sicily.(Brief Article)
Author: Jerry H. Bentley
Publication: Renaissance Quarterly (Refereed)
Date: June 22, 1995
Publisher: Renaissance Society of America
Volume: v48 Issue: n2 Page: p366(2)

Article Type: Book Review, Brief Article

Distributed by Thomson Gale

An Island for Itself Economic Development and Social Change in Late Medieval Sicily

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An Island for Itself Economic Development and Social Change in Late Medieval Sicily
Stephan R. Epstein
Manufacturer: NY
ProductGroup: Book
Binding: Paperback
ASIN: B000N7KJJM

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Assertion Training Workshop: Leader Guide
Laura G. Manis
Manufacturer: Learning Pubns
ProductGroup: Book
Binding: Paperback
ASIN: 0918452635

Customer Reviews:

Double Your Acumen, Double Your Joy.......2004-11-29

I'm no "book critic," but I do know good ideas when I read them. "Who Moved My Cheese" was a tale about change... and the demise of those who resist it. "Brandicapped?" is about communication... and the rejuvenation of a company and their brand after they realize how to communicate who they are, what they do and why people should care to remember them. Just because a business book gives you joy when reading it doesn't mean it's a "thinly disguised" rip off of another business book that brought you joy. My advice: if you read "Who Moved My Cheese," read "Brandicapped?"... double your business acumen and double your joy!

Don't waste your time........2004-10-13

I am surprised that this rewrite of "Who Moved My Cheese"
was ever published. Stick with the original and save your
money.

As this book is a thinly disguised rewrite of Spencer Johnson's
now classic text, it should be no surprise that this book is
not worth keeping. If you doubt my review, on the day that I
wrote this, there were 13 used copies available.

The favorable review from Wisconsin must have
been from the Publisher.

Presenting basic business and marketing concepts .......2004-09-13

Mel Epstein draws upon his many years of business experience and a natural gift for storytelling in Brandicapped? to teach and illustrate for others just how to use brand names to clearly and effectively communicate one's business identity, so as to impress oneself upon the memory of anyone who has reason to care about what one's business does. Presenting basic business and marketing concepts in the format of a 43-chapter story, Brandicapped? illustrates its simple narrative with whimsical black-and-white illustrations and diagrams. A plain-terms tale, accessible to all readers regardless of background, very brief and easy to read yet effectively conveying a powerful idea and business tool.

Brandicapped?: How to Communicate Who Your Business is, What It Does and Why Anyone Should Care to

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Brandicapped?: How to Communicate Who Your Business is, What It Does and Why Anyone Should Care to
Mel! Epstein
Manufacturer: BLACK FOREST PRESS
ProductGroup: Book
Binding: Hardcover
ASIN: B000OJM1TK

Book Description

INTERNET MARKETING And SEARCH ENGINE POSITIONING - A "DO IT YOURSELF" GUIDE

The vast majority of web sites that exist today are owned and managed without major marketing budgets or Venture capital backing. These types of web sites form the pillars of internet revolution. This book is specifically targeted to help these kinds of web sites to grow and prosper in the age of the internet

The book deals with very specific and cost effective techniques to increase web traffic for web sites that have zero or very little marketing budgets. This carefully researched guide includes a step by step approach to search engine positioning, and to utilizing the cost effective resources on the internet.

You do not need millions of dollars or technology savvy programmers to be part of this exciting opportunity in cyberspace. You need not have knowledge of HTML to increase your web traffic.

All you need are few hours a month and a little patience. You can do it yourself!!!

Customer Reviews:

Definately poorly written.......2004-07-28

This book claims to be somthing close to a internet marketing topic. Alas! It is not. Looks and Feels like a term paper.
I've only wated my money for that !!!!

Poorly written term paper.......2002-06-20

Initially I was excited by this book because of its straight forward advice and recommendations. Upon reading the book, though, I found it full of typos, editorial mistakes, and out-dated information. It would be worth a read if it were a few dollar PDF download, but otherwise is a waste of time.

Outdated.......2002-05-22

If you are serious about Search Engine Positioning, you will be disappointed.
The information is scant and also outdated. Illustrations are of poor quality.
For instance, the author describes "what pulls search engine rankings down" in Chapter 6. Now everybody knows that FRAMES are not the best way when it comes to SEP, but it is also a fact that sometimes we simply HAVE to use them. However, the author fails to provide the readers with any suggestions here.

A Book for Newbies...........2002-04-26

I ordered this book without having read the excerpts that are now posted on Amazon. I was pretty disappointed. I should note that I work on search engine performance issues as a part of my job. Passages of the book are totally out of date and useless - example being the pay-for-click section dealing with goto.com (which is now out of business). This is a book for newbies and even then, will only be relevant in certain areas (HTML metatags for example). Best to save your money and do your research on the 'net since search engine performance is a topic that changes frequently.

Search engine technology wizard.......2002-04-09

A five star book for for understanding Search engines and marketing cost effectively using the power of search engine technology but one star book for general marketing.

Buy this book only as a search engine marketing guide and not as a general marketing guide

Book Description

Globalization and global equity are built on the premise of peace. The causes of many divisions and tensions in human communities lie in the imagined or real gain of financial or material assets of some elements of the community to be at the expense of others. The global community however lacks clear definitions and methods of stability, whether political, economic, or social. Digital Bridges: Developing Countries in the Knowledge Economy provides insight into the methods and theories behind the globalization of information technologies.

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Customer Reviews:

Well worth the read!.......2003-10-08

The book is worth the effort to acquire and read, as it gives a deep insight into the intersection between positive globalization and indigenous knowledge.

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